Fortune Lounge BS Bonus Applied to Tie Up My Winnings

[bernynhel]

I deposit $50 to my 7 Sultans account. I notice a pop up-window had opened and expired when a Live Chat Support Person had mistakenly thought my QT deposit had failed. So I close that and I'm playing Js or B VP, struggling, under $15 so I jump to $2 bet and 1 coin and eventually I have over $500 in my balance and settle on 473.77 and leave the game. Then I notice that a $25 bonus has mysteriously attached itself to my balance. I cannot get Live Chat to initialize now that I want to use it so I telephone A.J. in support.

A.J. says that the bonus is the tail end of a multiple-month new account bonus. I first opened a 7 Sultans account in 1995 but it was closed due to inactivity and reopened after I inquired last year. I hadn't known I was going to get a bonus. He said I should have checked the website. What for? Even if I had see the bonus offers why should I thnk any of them applied to me after 5 years? And me being in the U.S.?And the $25 was nowhere in sight until I no longer needed it and now I have a 50x bonus or $775 WR on my entire balance. The bonus wasn't applied until I had a balance of over $400.

A.J. in support says its not a means to intentionally hamper my WD after I have won a considerable sum and that's why I had the option to waive the bonus. How does one waive a bonus one isn't expecting? By Live Support contacting the player BEFORE applying the bonus is the only way I know of my having any opportunity to waive it! Like THIS:

"Hello sir, did you know you have a bonus coming? I see that you are doing quite well without it so perhaps you may prefer to waive it at this time for the following reasons..."

Obviously,THAT'S what DID NOT happen, needless to say. So now I have a big effen WR over some BS bonus that should never have been applied to my balance in the first place. REAL CUTE FL!

[kakata]

dont play it...and PAB.

[darkpixie]

Yup what he said.

[rockycatt]

summon the rep here then b if no results

[bernynhel]

dont play it...and PAB.

Well YEAH but A.J. was kind enough to point out that by the time I discovered I HAD a bonus and phoned support, I had already wagered $175 with it on video poker! My POINT: they STUCK me when my balance was gettin up there to avoid a big WD!! I had been playing $2 x 5 and $5 x 5 vp hands - had full houses dealt at $10 and $25 ($90 & $225 payouts, respectively) so of COURSE I didn't see when the bonus was applied. LOL

Yup what he said.

summon the rep here then b if no results

"Summon the rep..." That's a good'un! Summon the FL rep! Like rubbin a lamp til a geniie pops out? You slay me!!

F alla that. I PLAYED the WR off! Now my balance is a lousey $79.31, I'm shutting down for now and gonna come back another day (before 5/28) with $24.31 more than I had originally deposited, at least, no thanks to the bonus! And nevermind that FL burned me for $400 Ima still kick their ASS!

[rockycatt]

Well YEAH but A.J. was kind enough to point out that by the time I discovered I HAD a bonus and phoned support, I had already wagered $175 with it on video poker! My POINT: they STUCK me when my balance was gettin up there to avoid a big WD!! I had been playing $2 x 5 and $5 x 5 vp hands - had full houses dealt at $10 and $25 ($90 & $225 payouts, respectively) so of COURSE I didn't see when the bonus was applied. LOL







"Summon the rep..." That's a good'un! Summon the FL rep! Like rubbin a lamp til a geniie pops out? You slay me!!

. I PLAYED the WR off! Now my balance is a lousey $79.31, I'm shutting down for now and gonna come back another day (before 5/28) with $24.31 more than I had originally deposited, at least, no thanks to the bonus! And nevermind that FL burned me for $400 Ima still kick their ASS!

this 2 days ago bern , i have never missed a call out ------>

20th May 2010 Re: about the june first thing ,re internet gaming for usa player's
01:41 PM fortunelounge =last responce

Hi Rockycatt

Thank you for your PM.

We will be sending out mails to all our US players in the next 3 hours which will explain the situation to you and how it affects you.

In the meantime you can go to the following link that will also assist.





Regards

Wim
VP Operations
Fortune Lounge
__________________
fortunelounge

[bernynhel]

this 2 days ago bern , i have never missed a call out ------>

20th May 2010 Re: about the june first thing ,re internet gaming for usa player's
01:41 PM fortunelounge =last responce

Hi Rockycatt

Thank you for your PM.

We will be sending out mails to all our US players in the next 3 hours which will explain the situation to you and how it affects you.

In the meantime you can go to the following link that will also assist.





Regards

Wim
VP Operations
Fortune Lounge
__________________
fortunelounge

NEVER, EVER have I had received any imput from any FL Rep, whether regarding email or to any post here, about any complaint I might have had in over 5 years. Not even these:

http://www.casinomeister.com/forums/...tml#post263446

http://www.casinomeister.com/forums/...tml#post202182

If there's a post by a FL rep in the first thread, it's in reply to someone else's post and doesn't mention or reference me.

Sides, I played on the bonus after it was applied, so, by then, it was a moot point, right? And I didn't know there were any reps for any casinos outside of phoning or emailing the casinos through normal channels in 2006. Dont know why I dint. Jes ignernt, I reckin.

[spearmaster]

I first opened a 7 Sultans account in 1995 but it was closed due to inactivity and reopened after I inquired last year.

For the record, 7 Sultans didn't exist in 1995. It opened in 2001 if I am not mistaken.

[bernynhel]

For the record, 7 Sultans didn't exist in 1995. It opened in 2001 if I am not mistaken.

Good eye spearmaster! Sharp as a motzo ball too, I might add! I mispoke! I meant 2005. Probably wouldn't a run so hot on my sx365 16Mgz pc in those days anyhoo!

[rockycatt]

Good eye spearmaster! Sharp as a motzo ball too, I might add! I mispoke! I meant 2005.

well dont i get a thak you i was puting time in to help my friend bern