I responded to you in another thread about this since I didn't know there was an actual Ruby Royal thread. So I'll just copy it here...


I've gone through this type of chat at least twice at different rivals. At one point, the rep told me to deposit 25 immediately, then when I questioned her again, she said to wait until the timed promo ran out.

The rival casinos in general don't know how to run or explain these things correctly. I can see why you didn't want to deposit 25 when the balance showed zero. Are they so powerless that no one can manually credit a $100 bonus?