Dendera Casino - management and forum rep wont reply to legit question

[chuchu59]

On or around 10 December I claimed a bonus at Dendera but as my ecocard had not been funded yet I was unable to deposit. A day later I found that the claimed promo had disappeared. I asked live chat and the lady told me that the promo was still active and I only had to make a deposit to make the bonus active. So half a day later, my funds at ecocard finally showed and I went to make a deposit. The cashier wont allow this and I asked live chat for the reason.

The lady told me she had no idea on why the deposit wasnt accepted but would ask management to give me a reply. I also sent a pm to ricardo (forum rep) to look into this. Another 2 weeks passed and no reply so I again went to live chat who promised this time that I will definitely get a reply by 8 Jan. Still no reply so I went to live chat on 10 Jan to ask why I didnt get a reply. The same standard reply from live chat "still awaiting a response from management. As soon as the case is reviewed you will get a reply'. WTF? It's been a month and it was obvious they were unwilling to give me a reply on what is a legit question. In the meantime I also sent a second pm to Ricardo after noticing that he had visited the forum. Now up to present and there is no hint of a reply from these guys nor from ricardo as if the issue never occured.

So where is courtesy from this disgraceful casino? At the very least i should have gotten a reply and whether I would have accepted the explanation is another thing. Simply avoiding the issue is not something any casino should be doing. I noticed that some members have placed them on a par with Vegas Regal. Far from it mates. Ricardo was sent 2 pms. The very least he should have done was acknowledge the pms. Instead he ignored them and he had visited the forum at least twice since my 1st pm. I would dearly love to see if they have the guts to reply to this thread.

[coxwel]

i also had an issue with them once because a cashout which got alsways reversed by magic hand


the rep ricardo never ever answered. management was not reachable.

the guy who fixed my problem was nathan. he is the livechat supervisor. maybe ask for him in chat, he might be able to assist.

really strange ricardo only showed up as dendera just launched. then he nearly vanished


cheers

coxwel

[GGW Laurie]

It seems like you get the run around from CS, which is a joke imo ,to the rep, who trys to do their best to please you, well some Reps, that is.

Rival casinos used to be some of my favorites, but with issues like yours Chu and the worst CS i have ever seen and lets not forget about the bonus bans and the whole way Rival does things sometimes, the crazy ass bonuses, that have been posted, it will be a wonder if they can keep up with RTG and others, holding on to players and keeping them happy, so far not alot of happy campers at Rivals imo

I hope someone from that casino does come on here and explain, the only one with balls anymore from Rival seems to be Nicolas Johnson but only he can do so much.

I wonder what the chances are of Rival Software ever being named best customer service on CM

laurie

[chuchu59]

A bit of a derail by myself but can any of you guys name Rival casinos that reversed your withdrawals automatically. Coxwel names Dendera and I encountered the same thing with Las Vegas USA. If there are other Rivals doing this as well then this is group rogue behavior and not just coincidences.


@ laurie - seems to be a lot of glitches at RTG. I will come up with several of these in a separate thread later.

[BingoT]

Sent out some notes on this thread for the Rep to come here and reply.
~T~

[GGW Laurie]

A bit of a derail by myself but can any of you guys name Rival casinos that reversed your withdrawals automatically. Coxwel names Dendera and I encountered the same thing with Las Vegas USA. If there are other Rivals doing this as well then this is group rogue behavior and not just coincidences.


@ laurie - seems to be a lot of glitches at RTG. I will come up with several of these in a separate thread later.

Maybe they all are going to hell in a handbasket for all i know lol, we being loyal players deserve better treatment then whats being handed out to us, they are so glad to take your money and offer great (lmao) bonuses, who wants to wager their own funds and bonus with such outrageous WR and to have a max cashout x 2 or 5 times..................laurie

[BingoT]

Well we all know they got it lol
I even had live chat to pass it on for us.
No ignore on this thread.
I know Ricardo is good people so we know he will be around soon.
~T~

[coxwel]

A bit of a derail by myself but can any of you guys name Rival casinos that reversed your withdrawals automatically. Coxwel names Dendera and I encountered the same thing with Las Vegas USA. If there are other Rivals doing this as well then this is group rogue behavior and not just coincidences.


@ laurie - seems to be a lot of glitches at RTG. I will come up with several of these in a separate thread later.

the funny thing was nobody could ever explian how these reversals could happen. i also got an official confirmation mail of the reversal like i have done it myself. its also a big security issue if player funds get reversed you get a confirmation, but the only one who can request it would be the player himself?

i really had to go through a lot bla with the cs un til i was so fed up with their answers (they tried everything to not understand my request) i asked for nathan.

he really took effort into my issue and i felt reated professional first time from the rivals cs chat.

but what i dislike, new players who are not used to the rival cashout procedure could be temptered to play all away again.

i want to believe it was just a software glitch.. but it leaves a bad taste.

i would never ever reverse or play away my funds so i was the wrong to try it with

anyway i hope ricardo shows up soon.

after this incident i stopped playing on dendera.


cheers

coxwel

[slotjunkie]

Stop playing at these RAGGEDY A$$ Casinos!
____________________________________
"Well we all know they got it lol
I even had live chat to pass it on for us.
No ignore on this thread.
I know Ricardo is good people so we know he will be around soon."
~T~
______________________________
@ T, good people would have made this right from the first message that he knows he got! I have never dealt with him, but from the post he doesn't have a clue of what good is!
Some of these so called casino reps just jump on forums to look like they are here for the players just to get players jumping to give the casino their money. And they jump on answering the easy to fix post, thus looking like they are supportive. Pay Attention!
And auto reversals SCAMMERS!!!!!!!!!!!
Those of you who want to think "oh it's just a glitch", keeping giving them your money and watch the glitch in your wallet/bank account!!!!

[ricardodendera]

Hi everyone,

After having read your posts i would like to add that Dendera Casino staff have in no way tried to evade anyone, i have sent out many mailers to players and affiliates with my personal email address and at of my player retention manager Bora and asked that for any queries please dont hesitate to contact us at any time.
For future reference here they are again
Player Retention Manager
Bora
borab@hotmail.co.uk


Ricardo
ricardodendera@live.com

please again dont hesitate to contact us and we would be happy to assist to your every need, we are an honest group of people and are not hiding from anyone, regarding your bonus issues please send me your specifics and i will look into it right away for you and gladly resolve this issue,
I am not sure the email address you have previously used but i have never received a query that i have left unattended, so forgive me for any inconvenience caused and i look forward to hearing from you..

Kindest Regards
Ric