Dendera Casino - management and forum rep wont reply to legit question

[chuchu59]

On or around 10 December I claimed a bonus at Dendera but as my ecocard had not been funded yet I was unable to deposit. A day later I found that the claimed promo had disappeared. I asked live chat and the lady told me that the promo was still active and I only had to make a deposit to make the bonus active. So half a day later, my funds at ecocard finally showed and I went to make a deposit. The cashier wont allow this and I asked live chat for the reason.

The lady told me she had no idea on why the deposit wasnt accepted but would ask management to give me a reply. I also sent a pm to ricardo (forum rep) to look into this. Another 2 weeks passed and no reply so I again went to live chat who promised this time that I will definitely get a reply by 8 Jan. Still no reply so I went to live chat on 10 Jan to ask why I didnt get a reply. The same standard reply from live chat "still awaiting a response from management. As soon as the case is reviewed you will get a reply'. WTF? It's been a month and it was obvious they were unwilling to give me a reply on what is a legit question. In the meantime I also sent a second pm to Ricardo after noticing that he had visited the forum. Now up to present and there is no hint of a reply from these guys nor from ricardo as if the issue never occured.

So where is courtesy from this disgraceful casino? At the very least i should have gotten a reply and whether I would have accepted the explanation is another thing. Simply avoiding the issue is not something any casino should be doing. I noticed that some members have placed them on a par with Vegas Regal. Far from it mates. Ricardo was sent 2 pms. The very least he should have done was acknowledge the pms. Instead he ignored them and he had visited the forum at least twice since my 1st pm. I would dearly love to see if they have the guts to reply to this thread.

 

[coxwel]

i also had an issue with them once because a cashout which got alsways reversed by magic hand


the rep ricardo never ever answered. management was not reachable.

the guy who fixed my problem was nathan. he is the livechat supervisor. maybe ask for him in chat, he might be able to assist.

really strange ricardo only showed up as dendera just launched. then he nearly vanished


cheers

coxwel

 

[LaurieJim]

It seems like you get the run around from CS, which is a joke imo ,to the rep, who trys to do their best to please you, well some Reps, that is.

Rival casinos used to be some of my favorites, but with issues like yours Chu and the worst CS i have ever seen and lets not forget about the bonus bans and the whole way Rival does things sometimes, the crazy ass bonuses, that have been posted, it will be a wonder if they can keep up with RTG and others, holding on to players and keeping them happy, so far not alot of happy campers at Rivals imo

I hope someone from that casino does come on here and explain, the only one with balls anymore from Rival seems to be Nicolas Johnson but only he can do so much.

I wonder what the chances are of Rival Software ever being named best customer service on CM

laurie

 

[chuchu59]

A bit of a derail by myself but can any of you guys name Rival casinos that reversed your withdrawals automatically. Coxwel names Dendera and I encountered the same thing with Las Vegas USA. If there are other Rivals doing this as well then this is group rogue behavior and not just coincidences.


@ laurie - seems to be a lot of glitches at RTG. I will come up with several of these in a separate thread later.

 

[BingoT]

Sent out some notes on this thread for the Rep to come here and reply.
~T~

 

[LaurieJim]

A bit of a derail by myself but can any of you guys name Rival casinos that reversed your withdrawals automatically. Coxwel names Dendera and I encountered the same thing with Las Vegas USA. If there are other Rivals doing this as well then this is group rogue behavior and not just coincidences.


@ laurie - seems to be a lot of glitches at RTG. I will come up with several of these in a separate thread later.

Maybe they all are going to hell in a handbasket for all i know lol, we being loyal players deserve better treatment then whats being handed out to us, they are so glad to take your money and offer great (lmao) bonuses, who wants to wager their own funds and bonus with such outrageous WR and to have a max cashout x 2 or 5 times..................laurie

 

[BingoT]

Well we all know they got it lol
I even had live chat to pass it on for us.
No ignore on this thread.
I know Ricardo is good people so we know he will be around soon.
~T~

 

[coxwel]

A bit of a derail by myself but can any of you guys name Rival casinos that reversed your withdrawals automatically. Coxwel names Dendera and I encountered the same thing with Las Vegas USA. If there are other Rivals doing this as well then this is group rogue behavior and not just coincidences.


@ laurie - seems to be a lot of glitches at RTG. I will come up with several of these in a separate thread later.

the funny thing was nobody could ever explian how these reversals could happen. i also got an official confirmation mail of the reversal like i have done it myself. its also a big security issue if player funds get reversed you get a confirmation, but the only one who can request it would be the player himself?

i really had to go through a lot bla with the cs un til i was so fed up with their answers (they tried everything to not understand my request) i asked for nathan.

he really took effort into my issue and i felt reated professional first time from the rivals cs chat.

but what i dislike, new players who are not used to the rival cashout procedure could be temptered to play all away again.

i want to believe it was just a software glitch.. but it leaves a bad taste.

i would never ever reverse or play away my funds so i was the wrong to try it with

anyway i hope ricardo shows up soon.

after this incident i stopped playing on dendera.


cheers

coxwel

 

[slotjunkie]

Stop playing at these RAGGEDY A$$ Casinos!
____________________________________
"Well we all know they got it lol
I even had live chat to pass it on for us.
No ignore on this thread.
I know Ricardo is good people so we know he will be around soon."
~T~
______________________________
@ T, good people would have made this right from the first message that he knows he got! I have never dealt with him, but from the post he doesn't have a clue of what good is!
Some of these so called casino reps just jump on forums to look like they are here for the players just to get players jumping to give the casino their money. And they jump on answering the easy to fix post, thus looking like they are supportive. Pay Attention!
And auto reversals SCAMMERS!!!!!!!!!!!
Those of you who want to think "oh it's just a glitch", keeping giving them your money and watch the glitch in your wallet/bank account!!!!

 

[ricardodendera]

DENDERACASINO

Hi everyone,

After having read your posts i would like to add that Dendera Casino staff have in no way tried to evade anyone, i have sent out many mailers to players and affiliates with my personal email address and at of my player retention manager Bora and asked that for any queries please dont hesitate to contact us at any time.
For future reference here they are again
Player Retention Manager
Bora
[email protected]


Ricardo
[email protected]

please again dont hesitate to contact us and we would be happy to assist to your every need, we are an honest group of people and are not hiding from anyone, regarding your bonus issues please send me your specifics and i will look into it right away for you and gladly resolve this issue,
I am not sure the email address you have previously used but i have never received a query that i have left unattended, so forgive me for any inconvenience caused and i look forward to hearing from you..

Kindest Regards
Ric

 

[coxwel]

Hi everyone,

After having read your posts i would like to add that Dendera Casino staff have in no way tried to evade anyone, i have sent out many mailers to players and affiliates with my personal email address and at of my player retention manager Bora and asked that for any queries please dont hesitate to contact us at any time.
For future reference here they are again
Player Retention Manager
Bora
[email protected]


Ricardo
[email protected]

please again dont hesitate to contact us and we would be happy to assist to your every need, we are an honest group of people and are not hiding from anyone, regarding your bonus issues please send me your specifics and i will look into it right away for you and gladly resolve this issue,
I am not sure the email address you have previously used but i have never received a query that i have left unattended, so forgive me for any inconvenience caused and i look forward to hearing from you..

Kindest Regards
Ric

and what about the personal messages i and others send to you? i also wrote to your ricardodendera@live adress.

received no answer ever.

can you explain how these self reversals of cashouts happened?

cheers

coxwel

 

[chuchu59]

Ricardo,

I am surprised that you have not received my pms. Nevertheless, I can give you the benefit of the doubt.

As for the issue I have, I have had several chats with live support and was promised a reply each time. Details are listed in the live chat sessions and summarised in my first post in this thread. As the pm function seems not to work on your side, I dont mind telling in the open that my account is chuchu59 at Dendera. It's been nearly 2 months and you would have thought that I would at least have an acknowledgemnt if not a reply by now. Forget the spam filter excuse because the live chat staff have admitted management has yet to review the case. Meanwhile, I await your reply either by pm or if you wish in this thread. Like you, I have nothing to hide too.

 

[vinylweatherman]

Hi everyone,

After having read your posts i would like to add that Dendera Casino staff have in no way tried to evade anyone, i have sent out many mailers to players and affiliates with my personal email address and at of my player retention manager Bora and asked that for any queries please dont hesitate to contact us at any time.
For future reference here they are again
Player Retention Manager
Bora
[email protected]


Ricardo
[email protected]

please again dont hesitate to contact us and we would be happy to assist to your every need, we are an honest group of people and are not hiding from anyone, regarding your bonus issues please send me your specifics and i will look into it right away for you and gladly resolve this issue,
I am not sure the email address you have previously used but i have never received a query that i have left unattended, so forgive me for any inconvenience caused and i look forward to hearing from you..

Kindest Regards
Ric

Ricardo,

I am surprised that you have not received my pms. Nevertheless, I can give you the benefit of the doubt.

As for the issue I have, I have had several chats with live support and was promised a reply each time. Details are listed in the live chat sessions and summarised in my first post in this thread. As the pm function seems not to work on your side, I dont mind telling in the open that my account is chuchu59 at Dendera. It's been nearly 2 months and you would have thought that I would at least have an acknowledgemnt if not a reply by now. Forget the spam filter excuse because the live chat staff have admitted management has yet to review the case. Meanwhile, I await your reply either by pm or if you wish in this thread. Like you, I have nothing to hide too.

Sorry, don't buy the bullshit.

This has taken 2 MONTHS, and apparently "management has yet to review the case".
Forget the communication channels of PM and your personal email. This FIRST went "by the book", through casino CS desk and onward to management. Are management in the habit of ignoring INTERNAL communications from the CS floor?

This issue is VERY SIMPLE. If MANAGEMENT cannot work this out after TWO MONTHS, they are in the wrong business.

The mysteriously reversing cashouts are a separate, but nevertheless worrying, issue. They APPEAR as though the PLAYER did it, but if the player didn't WHO THE HELL ELSE has that level of access to a player's account, yet leaves NO TRACE WHATSOEVER on the system.
If it is a software glitch, well, this software IS HANDLING MONEY!!!! and as such, there is NO PLACE for such glitches to remain unresolved for this length of time.
If my BANK were making mysterious transactions between my different accounts, without logical cause, and with no diagnostic trail, I WOULD FIND ANOTHER BANK!

These continuing issues make the entire Rival platform look like a shambles knocked up by a bunch of schoolkids during their lunch break (sorry kids - maybe you don't deserve this comparison).

The few Rivals that are REALLY trying to break the mould of the mass produced "kit" casino are being held back, as once were the few legit RTG battling with the bad reputation the software had from all the rogues.

In this case, it looks like bad MANAGERS, rather than the usual bad CS, which is even WORSE in my view.

 

[uungy]

Just my 2 cents with these guys. Never had a problem with cashouts (better than the ones accredited here), but their support, like all Rivals are pretty bad.

 

[De Beuker]

I used to be a happy player at Dendera, until they introduced the 72 hour pending/no flush withdrawl rule.
Whats up with that one?

On top of that I got bonusbanned, exept ofcourse the 25% reverse bonus.
So now I'm no longer a happy player there.

 

[slotjunkie]

Hi everyone,

After having read your posts i would like to add that Dendera Casino staff have in no way tried to evade anyone, i have sent out many mailers to players and affiliates with my personal email address and at of my player retention manager Bora and asked that for any queries please dont hesitate to contact us at any time.
For future reference here they are again
Player Retention Manager
Bora
[email protected]


Ricardo
[email protected]

please again dont hesitate to contact us and we would be happy to assist to your every need, we are an honest group of people and are not hiding from anyone, regarding your bonus issues please send me your specifics and i will look into it right away for you and gladly resolve this issue,
I am not sure the email address you have previously used but i have never received a query that i have left unattended, so forgive me for any inconvenience caused and i look forward to hearing from you..

Kindest Regards
Ric

MYSTERIOUS Cash Reversals, now pm's MYSTERIOUSLY not getting through What a bunch of...
Even if the pm's didn't get through, like Chuchu59 said, Ricardo had visited the forum on at least 2 occasions and once again MYSTERIOUSLY disappeared without noticing the original post titled DENDERA CASINO...

 

[bernynhel]

I just sent Dendera the following as a reply to the latest Dendera promotional email and would urge all who read this to do the same:

I just read on CasinoMeister.com that you have, recently, put in place a 72 hour, no-flush, waiting period on all withdrawal requests. If this is true, there's nothing more to say except: Please close my account immediately.

I am:

(your Dendera username) aka (your name)


Your Name
DOB: Your Date of Birth
Your Street Address
Your City, Your State/Province, Your Zip/Postal Code, Your Country/Territory

phone: Your-Phone Number

My reasoning:

a. How to get things done
b. If it doesn't change anything, are you really going to deposit and play there anyway? (assuming that not all Rival sites have adopted the same policy)

Last edit: just saw rep/player retention links, below, and am forwarding above message to those addresses, as well!

 

[coxwel]

I just sent Dendera the following and would urge all to do the same:

I just read on CasinoMeister.com that you have, recently, put in place a 72 hour, no-flush, waiting period on all withdrawal requests. If this is true, there's nothing more to say except: Please close my account immediately.

I am:

(your Dendera username) aka (your name)


Your Name
DOB: Your Date of Birth
Your Street
Address
Your City, Your State/Province, Your Zip/Postal Code
Your Country/Territory

phone: Your-Phone Number

guess this will misteriously vanish also

what have asked for again ?



cheers

coxwel

 

[chuchu59]

WTF

Update.

Ricardo pm'ed me on the 8th stating that the promo was now active in my account. WTF. It was a $50 ND chip with 100 WRs and a far cry from the promo I was talking about. Either the whole Dendera management and Ricardo dont understand English or my writing abilities are poor.

I have replied to Ricardo both thru pm and the email address he gave but there was no answer. My stance is clear. If he feels that I should still be getting back the promo promised to me by live chat staff he does it. Otherwise, I should be given an account as to why this occurred. This is freaking bad Ricardo. You can have your $50 back and dont treat me like a beggar. I have given you enough chances and time to clear up the mess and be accountable for actions or rather the lack of it.

 

[nisosbar]

I used to be a happy player at Dendera, until they introduced the 72 hour pending/no flush withdrawl rule.
Whats up with that one?

Oh, yeah - I'd forgotten about that. Now moving their icon to my C-List.

 

[kakata]

now Im very SAD.....lol
I received today from Dendera a 20 bux bonus for Valentine ...50x wagering max cashout 60...well I did manage to win for once on a nd bonus.
My question now is: did I win?
when will I get paid?

 

[chuchu59]

Hi everyone,

After having read your posts i would like to add that Dendera Casino staff have in no way tried to evade anyone, i have sent out many mailers to players and affiliates with my personal email address and at of my player retention manager Bora and asked that for any queries please dont hesitate to contact us at any time.
For future reference here they are again
Player Retention Manager
Bora
[email protected]


Ricardo
[email protected]

please again dont hesitate to contact us and we would be happy to assist to your every need, we are an honest group of people and are not hiding from anyone, regarding your bonus issues please send me your specifics and i will look into it right away for you and gladly resolve this issue,
I am not sure the email address you have previously used but i have never received a query that i have left unattended, so forgive me for any inconvenience caused and i look forward to hearing from you..

Kindest Regards
Ric

So what should I do with this joker? He still does not reply to pms nor to the email address he provided. How can he claim this is an honest group when he will not even respond to a simple question. Ricardo, you are hiding no doubt. You have logged into this forum in the past few days yet did not respond despite reading my pms and the update in this thread.

If there were to be other serious issues how can you expect these people to follow through if they act like this. It is very risky playing at Dendera if they do not make themselves accountable.

 

[kakata]

I asked em to confirm the receipt of the docs I sent...that was on sunday. Sofar no answers.
I guess I can say bye bye to my 60 bux.....lol

 

[kakata]

I contacted the live HELP...lol.... and asked why my withdraw was still pending....the answer was : I cannot see why.....lol and than the usual unpolite: is there anything else I can help you ? pathetic.

If there was a chance I could win more I would reverse it and be done with it but I can not.
The most I can withdraw is 60...so it doesnt make sense

Now my "dear" Dendera casino, if you dont pay me first, how do expect me to deposit and play at your casino? Maybe I will never know.

BTW Im still waiting for a reply confirming that my docs are okay as them usually are for all other casinos.

Best Regards.

PS
I didnt even try to contact the rep on the forum since chuchu experience with him suggested me otherwise.

 

[chuchu59]

Hey Kakata,

Just want to tell you the rep Ricardo contacted me via email today. I will see how it goes and let you know.

 

[kakata]

did he? finally.....
well good luck, Im not that much worried, just curious to see how Dendera will handle my situation, considering that it could be just the same story for dozens of players.
....BTW my withdraw is still reversable....

 

[kakata]

so far they didnt answer to my email and the withdraw is STILL reversable....what a gang.
They sent me tho a spam offering me to deposit with a bonus.....I would like to tell'em: how can I deposit if I have a pending withdraw?and you guys are doing nothing about it?
dont play there guys... listen to me dont play there

 

[bernynhel]

I'm uninstalling the software, demanding the immediate closing of my account, unsubscribing from their email and including the link to this thread as the reason why. And I don't wanna see any pos posts from anyone else about Dendera-NOT THE POINT-the point is CM member solidarity. If one of us is treated poorly, now, it's just a matter of time before we're all screwed. Anyone siding w/the house against a player is a RAT, IMHO

 

[felicie]

Bummer, they're one of the few that acted like they liked me, but I sure don't want to be no rat.

 

[bernynhel]

Bummer, they're one of the few that acted like they liked me, but I sure don't want to be no rat.

SS. It wasn't my intention to bully. I meant to include ..."don't want to see any pos posts...which quote me", but my "mouth" was faster than my mind. Btw, have you gotten paid form them? I just sayin', cuz they were nice to me too, but I never requested a withdrawal. And either way, it doesn't excuse the actualities which have inspired the OP to create this thread.

 

[lunadelmar]

I will be uninstalling as well. I have written Ric several times as to why I am not getting promos . I have deposited 5 times , made 2 small withdrawals yet no promos no bonuses . Now I dont even get the courtesy of a answer to my private message. There are plenty of Rivals that I dont need this total disregard .Now I understand people are getting a 7.00 chip . LOL Not me .
Well no chip for me NO Deposit for YOU!

acct grandmaof9

 

[oldtrvlagt]

SS. It wasn't my intention to bully. I meant to include ..."don't want to see any pos posts...which quote me", but my "mouth" was faster than my mind. Btw, have you gotten paid form them? I just sayin', cuz they were nice to me too, but I never requested a withdrawal. And either way, it doesn't excuse the actualities which have inspired the OP to create this thread.

Back in December I deposited twice and then cashed out. I gave them the benefit of the doubt because they were new. My cashout was $1556....I only say that because it took 4 withdrawals to get all the money.($500 max per withdrawal) They would only do $500 a day to QT. They didn't ask for docs (I had to keep emailing them and Ricardo). It was a nightmare....and, they didn't tell me I had to make that STUPID qualifying deposit via QT until a week later. All in all it took over two weeks, a ton of emails...they are uninstalled and will remain that way.

 

[BingoT]

people are getting a 7.00 chip

Today I got this three times
After I used the first one I looked after I was done and two other times I saw it again.
But I did not meet that wr.

 

[kakata]

my withdaw is still "processing".
Cmon 60 bux...and my first withdraw, how do you expect me to EVER deposit agin @ your casino?
Ive also recieved the 7 bux...didnt use it tho.

 

[BingoT]

I just checked it again & now I am up to 6 times.
Does this mean I will be bonus banned for the glich they made

 

[kakata]

I just checked it again & now I am up to 6 times.
Does this mean I will be bonus banned for the glich they made

they will ask for a refund....lol

 

[LaurieJim]

I just checked it again & now I am up to 6 times.
Does this mean I will be bonus banned for the glich they made

Dont you want to join the exclusive "I have been bonus banned at Rivals club"............its not hard to join, you just have to win on some ND or just win X amount of times to be let in by the Red Flag Rival Department............laurie

 

[BingoT]

LOL K I will fight to the end.
I am up to 30 times and can't hit ^%^%&*

 

[LaurieJim]

LOL K I will fight to the end.
I am up to 14 times and can't hit ^%^%&*

It will soon be bonus banned time for you Tom.............laurie

 

[NASHVEGAS]

Accredit them all, miscode credit card transactions, launder money,......wonderful casinos

 

[BingoT]

It will soon be bonus banned time for you Tom.............laurie

Oh boy I need to get in the bad boy corner.
Thanks for the comp points Dendera

Get $7.00 FREE (no deposit necessary)
Get $7.00 free. If you meet the playthrough and minimum cashout requirements, you may be required to make a small deposit in order to verify your account information. No additional wagering will apply. The small deposit does not apply to any minimum cashout requirements.

Maximum 1 bonus per household/computer/person. Minimum deposit required to withdraw (for fraud prevention)

I know it says this but it's a new promo each time

 

[kakata]

well you can always say that you have more than 1 household....Italian stallion..arent we?
with Viagra tho... as you always say.....

 

[BingoT]

well you can always say that you have more than 1 household....Italian stallion..arent we?
with Viagra tho... as you always say.....

You got that right lol
Italian stallion <---Yep an old nick name
I don't use that Viagra like you do lol
I am now done after 30 times
All my spins were on a $1.00 spin and never came near the wr

 

[lunadelmar]

I see Mr. Ric cant even be bothered to answer any pressing questions.

 

[BingoT]

After 43 times I got it
I met the WR Yahoo

 

[De Beuker]

I will be uninstalling as well. I have written Ric several times as to why I am not getting promos . I have deposited 5 times , made 2 small withdrawals yet no promos no bonuses . Now I dont even get the courtesy of a answer to my private message. There are plenty of Rivals that I dont need this total disregard .Now I understand people are getting a 7.00 chip . LOL Not me .
Well no chip for me NO Deposit for YOU!

acct grandmaof9

You probably cashed out too soon after clearing the WR.
This usually triggers the ban.
No matter if it was on a no deposit with a max. cashout, they ban you anyway if you don't play at least 25% over the WR stated in the cashier.
Even if cannot win anymore (due to max. cashout restrictions.)

Even if you reverse the withdrawl afterwards, you'll still get banned.
Happened to me at DaVinci's.
Cashed out a small amount, changed my mind and reversed the next day, lost the lot and got banned.
2 weeks later they even closed my account.
Really makes you feel welcome!

Rival software is great, its a real shame these places are so poorly managed.
I think its because I'm a lowroller, they just don't give a sh*t.

Btw I'm banned at almost all of the Rivals now.

 

[nisosbar]

Rival software is great, its a real shame these places are so poorly managed.
I think its because I'm a lowroller, they just don't give a sh*t.

Btw I'm banned at almost all of the Rivals now.

But you've got a helluva lot more choices than we do, overall.

 

[De Beuker]

But you've got a helluva lot more choices than we do, overall.

I really don't see what this has to do with the fact Rivals are poorly managed, but you're right, we do have more alternatives here.
Thank God for Microgaming.

But this free chip, what a joke, its all over the forums now, it just keeps coming back, the freechiphunters are laughing all the way to the bank atm.

People who NEVER made a deposit there and only redeem the free chips can just go on redeeming it to infinity, cash out the max and redeem again!!

And do they get banned? Noooo, the depositing player who happens to win one single time gets banned.
TOP management.

 

[BingoT]

I met the full WR today.
To all my friends at Dendera casino.
I know your casino screwed up by putting that $7.00 in the acct.and the way I look at it is that is was a New Promo every time and I never did a cash out from that one promo.
Maximum 1 bonus per household/computer/person
On this all I can say is that it is a New Promo every time I checked the cashier.Am I right or wrong?
If I cash out are you going to Ban me or the Wife for playing again?
I met the WR and I am at $350.00 - the $7.00=$343
Thank You for a fun time at Dendera casino
If you pay me it will go to a good cause.
~T~

The maximum you may withdraw is 343

Valid from 2010-01-26 00:00:00 to 2013-01-26 23:59:59. Promotion may be expired by casino at any time.
The casino's general terms and conditions apply.
Current Promotion Status
Active
Cashout requirements are met

 

[lunadelmar]

I wonder if the Casino is aware that their rep can't be bothered to respond to this thread?