Originally Posted by ricardodendera
and what about the personal messages i and others send to you? i also wrote to your ricardodendera@live adress.
received no answer ever.
can you explain how these self reversals of cashouts happened?
cheers
coxwel
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and what about the personal messages i and others send to you? i also wrote to your ricardodendera@live adress.
received no answer ever.
can you explain how these self reversals of cashouts happened?
cheers
coxwel
gambling addict
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Ricardo,
I am surprised that you have not received my pms. Nevertheless, I can give you the benefit of the doubt.
As for the issue I have, I have had several chats with live support and was promised a reply each time. Details are listed in the live chat sessions and summarised in my first post in this thread. As the pm function seems not to work on your side, I dont mind telling in the open that my account is chuchu59 at Dendera. It's been nearly 2 months and you would have thought that I would at least have an acknowledgemnt if not a reply by now. Forget the spam filter excuse because the live chat staff have admitted management has yet to review the case. Meanwhile, I await your reply either by pm or if you wish in this thread. Like you, I have nothing to hide too.
senseless gambling addict
GGW Laurie (6th February 2010)
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Sorry, don't buy the bullshit.
This has taken 2 MONTHS, and apparently "management has yet to review the case".
Forget the communication channels of PM and your personal email. This FIRST went "by the book", through casino CS desk and onward to management. Are management in the habit of ignoring INTERNAL communications from the CS floor?
This issue is VERY SIMPLE. If MANAGEMENT cannot work this out after TWO MONTHS, they are in the wrong business.
The mysteriously reversing cashouts are a separate, but nevertheless worrying, issue. They APPEAR as though the PLAYER did it, but if the player didn't WHO THE HELL ELSE has that level of access to a player's account, yet leaves NO TRACE WHATSOEVER on the system.
If it is a software glitch, well, this software IS HANDLING MONEY!!!! and as such, there is NO PLACE for such glitches to remain unresolved for this length of time.
If my BANK were making mysterious transactions between my different accounts, without logical cause, and with no diagnostic trail, I WOULD FIND ANOTHER BANK!
These continuing issues make the entire Rival platform look like a shambles knocked up by a bunch of schoolkids during their lunch break (sorry kids - maybe you don't deserve this comparison).
The few Rivals that are REALLY trying to break the mould of the mass produced "kit" casino are being held back, as once were the few legit RTG battling with the bad reputation the software had from all the rogues.
In this case, it looks like bad MANAGERS, rather than the usual bad CS, which is even WORSE in my view.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
Antonia1953 (23rd February 2010), coxwel (6th February 2010), eu_lowroller (6th February 2010), Pinababy69 (6th February 2010), slotjunkie (7th February 2010)
Senior Member
Just my 2 cents with these guys. Never had a problem with cashouts (better than the ones accredited here), but their support, like all Rivals are pretty bad.
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I used to be a happy player at Dendera, until they introduced the 72 hour pending/no flush withdrawl rule.
Whats up with that one?
On top of that I got bonusbanned, exept ofcourse the 25% reverse bonus.
So now I'm no longer a happy player there.
Experienced Member
MYSTERIOUS Cash Reversals, now pm's MYSTERIOUSLY not getting throughWhat a bunch of...
Even if the pm's didn't get through, like Chuchu59 said, Ricardo had visited the forum on at least 2 occasions and once again MYSTERIOUSLY disappeared without noticing the original post titled DENDERA CASINO...
Meister Member
I just sent Dendera the following as a reply to the latest Dendera promotional email and would urge all who read this to do the same:
I just read on CasinoMeister.com that you have, recently, put in place a 72 hour, no-flush, waiting period on all withdrawal requests. If this is true, there's nothing more to say except: Please close my account immediately.
I am:
(your Dendera username) aka (your name)
Your Name
DOB: Your Date of Birth
Your Street Address
Your City, Your State/Province, Your Zip/Postal Code, Your Country/Territory
phone: Your-Phone Number
My reasoning:
a. How to get things done
b. If it doesn't change anything, are you really going to deposit and play there anyway? (assuming that not all Rival sites have adopted the same policy)
Last edit: just saw rep/player retention links, below, and am forwarding above message to those addresses, as well!
Last edited by bernynhel; 7th February 2010 at 11:36 PM. Reason: see above
; =O)
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guess this will misteriously vanish also
what have asked for again ?
cheers
coxwel
gambling addict
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Update.
Ricardo pm'ed me on the 8th stating that the promo was now active in my account. WTF. It was a $50 ND chip with 100 WRs and a far cry from the promo I was talking about. Either the whole Dendera management and Ricardo dont understand English or my writing abilities are poor.
I have replied to Ricardo both thru pm and the email address he gave but there was no answer. My stance is clear. If he feels that I should still be getting back the promo promised to me by live chat staff he does it. Otherwise, I should be given an account as to why this occurred. This is freaking bad Ricardo. You can have your $50 back and dont treat me like a beggar. I have given you enough chances and time to clear up the mess and be accountable for actions or rather the lack of it.
senseless gambling addict
coxwel (14th February 2010), GGW Laurie (13th February 2010), jetset (14th February 2010), jod5413 (15th February 2010), Nifty29 (14th February 2010)
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Oh, yeah - I'd forgotten about that. Now moving their icon to my C-List.I used to be a happy player at Dendera, until they introduced the 72 hour pending/no flush withdrawl rule.
Whats up with that one?
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