Refused payment from Silver Oak Casino!

[bgermain1985]

I registered with a 150$ no deposit free chip on Silver Oaks.
While playing, I triggered a Random Jackpot for over 4k$ with my remaining playthrough at about 3.6k

So I say to myself, OK - lets bet 100$ a spin to resolve the remaining playthrough since it doesn't matter much anyways.
Now, the thing with the bonus coupons today is that when you beat the playthrough, the excess amount is withdrawn
to the maximum alotted. The money moves from a bonus state into a cash state.

Well, due to the lag in the transaction process and my excited spinnage, the bonus money removed itself, and my balance was 150$
as I clicked the 100$ bet spin button again.

NOOOOOO, but then, wait?!? I triggered the feature!!

Total win is approximately 9,000$!! How exciting

So I check out the transaction history and low and behold, the automatic withdrawal for the extra
bonus money did in fact happen (it was some -5,000 adjustment abouts.)

Now, my account has about 9,300 USD in it and I have submitted my faxback forms.

~ Based on the occurance of events, I should be entitled to the full amount! The question lies in the payout process ~

Confirmation email is then received regarding the documents! Request for withdrawals made and they are currently sitting in a pending status...


It continues.

1/12/2010
All requests were cancelled and the total amount removed from my account.
However, the amount for 150$ was still approved...

1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00)
1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:58 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Declined $650.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Approved! ($150.00)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150' requested




Chat log continues as followed:

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Amanda'. How can I help you?
Amanda: Hello, Welcome to Silver Oak Casino!
Brandon Germain: hello Amanda,
Brandon Germain: a recent cashout request was declined and the amount was removed
Brandon Germain: can you provide information regarding this?
Brandon Germain: hello?
Amanda: im here
Amanda: sorry
Amanda: may i have the username please?
Brandon Germain: bgermain
Brandon Germain: I would like some understanding and explanation regarding the current status of my account
Brandon Germain: Basically, here is my end of the story:
Brandon Germain: If you can see the no deposit coupon was redeemed and played, the playthrough had completed and the excess funds removed
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
Brandon Germain: At this point, I have cleared the playthrough and the amount was awarded as cash credit (no longer in a bonus status)
Brandon Germain: I continue to play and was very lucky to have won what I did.
Brandon Germain: I can understand if the excess was removed before playthrough was completed as the maximum coupon yield was 150$. However at the point the excess funds were removed, the coupon had resolved.
Amanda: One more moment. I apologize for the wait.
Please wait while I transfer the chat to 'Danny'.
Thank you for using our LiveChat Service. This is 'Danny'. How can I help you?
Brandon Germain: Hey Danny
Danny: hello
Brandon Germain: has the previous transcript been transferred to you?
Brandon Germain: I was forwarded by Amanda.
Danny: allow me to catch up with the chat
Danny: be right with you
Brandon Germain: excellent.
Brandon Germain: take your time please
Danny: you have ($150.00) approved today
Danny: in about 7 business days it will be sent out
Danny: that is the max cash out on the free chip
Brandon Germain: I understand that, isn't that what this transaction represents though?
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
Brandon Germain: the coupon itself was reduced to 150, and the balance was transferred from bonus into cash.
Brandon Germain: it was at that point I continued to play and was very lucky enough to continue my winnings.
Danny: yes Coupon Reversal It means that the playthrough amount is completed, leaving you with the cash able amount from the free chip you used.
Danny: which is $150 we denied and kept every single penny
Danny: and we only send you $150
Danny: Is there anything else that I can help you with?
Brandon Germain: right I understand that
Brandon Germain: so I was left with the cashable amount - please do not misunderstand
Brandon Germain: I'm simply trying to understand
Brandon Germain: there's also the other transaction after that coupon reversal
Brandon Germain: 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
Brandon Germain: this happened after the coupon reversal, after playing with the remaining cashable portion
Danny: yes that's right all happen as it should
Danny: your just making more complicated
Danny: forget everything and only focus on $150
Danny: understood ?
Brandon Germain: I do understand - so what you are saying is that, after coupon reversal happens, the amount leftover can only be withdrawn and cannot be played with?
Danny: yes
Danny: 10 business days from the 12th your $150 should be sent out
Danny: any other questions ?

Danny: Have fun and good luck!
Chat session has ended. This may have been a technical error.

*** I am typing at this point - less than 10 seconds to respond ***

[SlotKing]

This "Danny" character became a little unprofessional towards the end - if he had talked to me like that, I would have asked for his manager.

Danny: which is $150 we denied and kept every single penny
Danny: and we only send you $150

Danny: your just making more complicated
Danny: forget everything and only focus on $150
Danny: understood ?

However, since Silver Oak is part of the ever-rogued Crystal Palace group, good luck on getting any money from them. You can read about why they have been rogued (forever) here.

Also, you may not want to post your complaint over every Silver Oak thread there is - it makes the mods a little mad and only slows any resolving down.

[Pinababy69]

Unfortunately, Bgermain...it wouldn't really matter which casino (RTG) you were playing, you would only be entitled to a certain amount (max cashout) on a free chip..in this case $150. That being said, get your $150 from these guys and don't ever go back. They are part of the Virtual stable of casinos, and you will probably have to do everything but send in DNA just to get the $150.

You were still technically playing on the free chip, even after the excess funds were removed after meeting playthrough...and as such, are limited to the max withdrawal of $150. This wouldn't matter if you were playing at this rogue outfit...or at one of the better RTG's. A no deposit chip is just that, and has its limitations.

Sidenote: Out of curiousity, I wonder if "Danny" is Virtual Danny? The attitude sounds about the same...but I thought he left that crooked outfit?

EDIT: SlotKing is right....they were part of the Crystal Palace (ROGUE) Group, but were rebranded Virtual, after Warren Cloud's demise. That's my understanding anyway. And you're right SlotKing...very rude and unprofessional. That's why I asked if it was the infamous Virtual Danny.

[winbig]

Be lucky if you get the $150 at all, and never deposit a penny in this casino. Even if your balance did get that high, there's no way you're going to see it.

[Casinomeister]

You are right - they are connected, but the jury is still out on whether they have the same support etc., etc.

In fact, I'm in the midst of reviewing their situation at the moment. After WC's demise, his partners wanted to rid themselves of the casinos and sold them to a firm in Costa Rica - which is connected to the Virtual Casino Group/Gambling Wages.

From there they were rebranded, and are now being marketed by Acerevenue, and they very well may have separate offices. Whether they are down the hall from each other or in separate buildings, who knows but them.

Virtual Danny is a fake name (hope you guys figured that one out already), and the guy who did work that shift moved on a couple of years ago. In fact, I heard he quit after the no pay fiasco of the $1.5 million winner. He was pretty much disgusted with everything that was going on there..

Anyways, looks like bgermain1985 got nailed with the free chip thingy. Shouldn't have been playing there...

[bernynhel]

I registered with a 150$ no deposit free chip on Silver Oaks.
While playing, I triggered a Random Jackpot for over 4k$ with my remaining playthrough at about 3.6k

So I say to myself, OK - lets bet 100$ a spin to resolve the remaining playthrough since it doesn't matter much anyways.
Now, the thing with the bonus coupons today is that when you beat the playthrough, the excess amount is withdrawn
to the maximum alotted. The money moves from a bonus state into a cash state.

Well, due to the lag in the transaction process and my excited spinnage, the bonus money removed itself, and my balance was 150$
as I clicked the 100$ bet spin button again.

NOOOOOO, but then, wait?!? I triggered the feature!!

Total win is approximately 9,000$!! How exciting

So I check out the transaction history and low and behold, the automatic withdrawal for the extra
bonus money did in fact happen (it was some -5,000 adjustment abouts.)

Now, my account has about 9,300 USD in it and I have submitted my faxback forms.

~ Based on the occurance of events, I should be entitled to the full amount! The question lies in the payout process ~

Confirmation email is then received regarding the documents! Request for withdrawals made and they are currently sitting in a pending status...


It continues.

1/12/2010
All requests were cancelled and the total amount removed from my account.
However, the amount for 150$ was still approved...

1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00)
1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:19 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:18 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:51:00 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:59 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:58 PM UseMyWallet Withdrawal Declined $500.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Declined $650.00
1/12/2010 12:50:30 PM Bank Check / Draft Withdrawal Approved! ($150.00)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71)
1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150' requested




Chat log continues as followed:

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Amanda'. How can I help you?
Amanda: Hello, Welcome to Silver Oak Casino!
Brandon Germain: hello Amanda,
Brandon Germain: a recent cashout request was declined and the amount was removed
Brandon Germain: can you provide information regarding this?
Brandon Germain: hello?
Amanda: im here
Amanda: sorry
Amanda: may i have the username please?
Brandon Germain: bgermain
Brandon Germain: I would like some understanding and explanation regarding the current status of my account
Brandon Germain: Basically, here is my end of the story:
Brandon Germain: If you can see the no deposit coupon was redeemed and played, the playthrough had completed and the excess funds removed
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71) 1/3/2010 3:55:04 PM Coupon 'NODEPOSIT150 ' redeemed $150.00
Brandon Germain: At this point, I have cleared the playthrough and the amount was awarded as cash credit (no longer in a bonus status)
Brandon Germain: I continue to play and was very lucky to have won what I did.
Brandon Germain: I can understand if the excess was removed before playthrough was completed as the maximum coupon yield was 150$. However at the point the excess funds were removed, the coupon had resolved.
Amanda: One more moment. I apologize for the wait.
Please wait while I transfer the chat to 'Danny'.
Thank you for using our LiveChat Service. This is 'Danny'. How can I help you?
Brandon Germain: Hey Danny
Danny: hello
Brandon Germain: has the previous transcript been transferred to you?
Brandon Germain: I was forwarded by Amanda.
Danny: allow me to catch up with the chat
Danny: be right with you
Brandon Germain: excellent.
Brandon Germain: take your time please
Danny: you have ($150.00) approved today
Danny: in about 7 business days it will be sent out
Danny: that is the max cash out on the free chip
Brandon Germain: I understand that, isn't that what this transaction represents though?
Brandon Germain: 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Approved! ($5,316.71) 1/3/2010 4:24:21 PM Coupon Reversal Withdrawal Requested ($5,316.71)
Brandon Germain: the coupon itself was reduced to 150, and the balance was transferred from bonus into cash.
Brandon Germain: it was at that point I continued to play and was very lucky enough to continue my winnings.
Danny: yes Coupon Reversal It means that the playthrough amount is completed, leaving you with the cash able amount from the free chip you used.
Danny: which is $150 we denied and kept every single penny
Danny: and we only send you $150
Danny: Is there anything else that I can help you with?
Brandon Germain: right I understand that
Brandon Germain: so I was left with the cashable amount - please do not misunderstand
Brandon Germain: I'm simply trying to understand
Brandon Germain: there's also the other transaction after that coupon reversal
Brandon Germain: 1/12/2010 12:51:45 PM Promo Credit Withdrawal Approved! ($9,150.00) 1/12/2010 12:51:45 PM Promo Credit Withdrawal Requested ($9,150.00)
Brandon Germain: this happened after the coupon reversal, after playing with the remaining cashable portion
Danny: yes that's right all happen as it should
Danny: your just making more complicated
Danny: forget everything and only focus on $150
Danny: understood ?
Brandon Germain: I do understand - so what you are saying is that, after coupon reversal happens, the amount leftover can only be withdrawn and cannot be played with?
Danny: yes
Danny: 10 business days from the 12th your $150 should be sent out
Danny: any other questions ?

Danny: Have fun and good luck!
Chat session has ended. This may have been a technical error.

*** I am typing at this point - less than 10 seconds to respond ***

Oy vey... If you print out your chat transcript, that paper will be worth more than you'll ever see outta these guys. Go to Vegas this weekend and drop $20k on the craps tables at Caesars, (or maybe Atlantic City, in your case but, for my money, it don't touch Caesars) least the service is tip-top. And ya might get lucky and get kissed by somebody during the act, which is always a nice touch when you're gettin' screwed.

[bgermain1985]

Oy vey... If you print out your chat transcript, that paper will be worth more than you'll ever see outta these guys. Go to Vegas this weekend and drop $20k on the craps tables at Caesars, (or maybe Atlantic City, in your case but, for my money, it don't touch Caesars) least the service is tip-top. And ya might get lucky and get kissed by somebody during the act, which is always a nice touch when you're gettin' screwed.

Yes exactly! I figured I would at least get a good story out of this, wasnt too concerned (or hopeful) about the money. I wanted to make an example of them for the online community as a whole.

Also, regarding the posting in multiple threads, I created this one before realizing an existing one was present so I thought to link them together - Not trying to spam so that's the only occurence.

Finally, I'm actually going to AC from 27-29, staying at Harrah's to play some poker. I would love to make some new friends if anyone wants to meet up! ( Probably a discussion for a different thread )

[winbig]

Oy vey... If you print out your chat transcript, that paper will be worth more than you'll ever see outta these guys. Go to Vegas this weekend and drop $20k on the craps tables at Caesars, (or maybe Atlantic City, in your case but, for my money, it don't touch Caesars) least the service is tip-top. And ya might get lucky and get kissed by somebody during the act, which is always a nice touch when you're gettin' screwed.

The last time I was at Caesars in Vegas, they had half nekkid girls pole-dancing in certain table game pits. As far as I know they did this every weekend. Does anyone know if they're still there??? If so, I'll be there again during my next trip

[bernynhel]

The last time I was at Caesars in Vegas, they had half nekkid girls pole-dancing in certain table game pits.

And the dealer's used to always know your name and what you drank. And one time a cocktail waitress was so stacked that when I turned to give her my drink order after, from over my shoulder, I heard her call, "Cocktails?", and my nose is about 2" from the low cut of her toga as she leans down to hear, all I could think to say was, "I'll have a quart a milk."

[anniemac]

Somewhere in the archives here is a thread about my dealings with Silver Oak. Oh, I got paid from them on my winnings from a free chip. Took about a month of hard work on my part. I kinda made it a crusade to get paid.

If you get the $150 or whatever the max cashout on the free chip was, you will be extremely lucky. Good luck.