what do you guys make of this?

[lucky21]

But why is it a bonus abuse is my point, where is this explained? its just assumed by some to be bonus abuse, but why?

the clause is there that says a player may loose winnings from "bonus abuse"
but does not explain what is deemed to be abuse, it seems its up to the casino to decide, but there arent any ground rules in the first place, in this case it seems to be make it up as we go along.

And its so easy to avoid this and many other arguments that come up with bonuses, the software can be set to not let this happen.

Like another issue with bonuses in this section where a player played blackjack on a slots bonus , would'nt it make sense that the software only allowed the player to play slots while he is on that bonus.

would save a few arguements, the casino's obviously benefit more from the way it is otherwise the software would automatically prevent this abuse.

Club world Did handle my situation very well and the CS helped to the best of her ability, but the casino management and software providers can obviously to more to avoid any of these issues in the first place.

I rarely use bonuses because of the mess they can be, but i also believe that if their software stuffed up then yes i deserve some sort of compensation, to pushy? these guys get enough money when the software is working right let alone when its not performing right and they acknowledge that.

[chuchu59]

We sometimes give suggestions on how customer service or the software can be improved but unless it really did affect you too much materially should we ask for compensation so freely?

I have an issue with Aladdinsgold right now and it does seem that the software somehow messed it up and I was underpaid by $2.4. Should I now ask for compensation to the tune of say $50 in free chips because there was a glitch. I actually told them that I dont mind if I am not recompensed the $2.4 but told them that they should look into the software faults to ensure nothing similar happens again. For those who may like to know the slot was Diamond Dozen which should pay 2x during free spins. However, I was paid only 1x on the3 white diamonds I got during my last free spin. It had always paid correctly so there could be a minor glitch somewhere.

[Kenny Lingus]

I think both parties involved were responsible for the ugliness of this incident.

First of all, why didn't the casino inform those playing that an update was imminent and that gameplay would be affected?

And is it just me, or was the OP bullheaded and/or dimwitted whilst talking with the casino rep? Geez, I just wanted to find him and slap him silly after reading that transcript.

The original problem was caused by a lack of respect by the casino for their players; and then, the OP (IMO) was way too greedy in his expectations for how the casino was to compensate him for the incident.

[Nifty29]

Club world Did handle my situation very well and the CS helped to the best of her ability

Well why on Earth did you make a new thread saying 'What do you guys think of this' and just post the chat implying that Club World somehow did the wrong thing i.e. showing them in a bad light? Doesnt make sense, unless you were trying to get some more comps or something.

And its so easy to avoid this and many other arguments that come up with bonuses, the software can be set to not let this happen.

Why would they update the software for a problem that hasn't ever happened before?? You were the first one they had who did this. You may find they add another term in the near future as a result. I guess they thought that nobody in their right mind would claim a max cashout ND coupon on top of their own funds.

Like another issue with bonuses in this section where a player played blackjack on a slots bonus , would'nt it make sense that the software only allowed the player to play slots while he is on that bonus

.

Dont see how this issue is related to this...your issue is about ND coupons not deliberately playing excluded games to build a bankroll.

I rarely use bonuses because of the mess they can be, but i also believe that if their software stuffed up then yes i deserve some sort of compensation, to pushy?

Yes IMO, but to each their own.

But why is it a bonus abuse is my point, where is this explained? its just assumed by some to be bonus abuse, but why?

Bonus abuse IMO means not playing within the rules set by the casino. e.g. playing bj or roulette on a slots only bonus. Im not sure your case qualifies as bonus abuse, but its certainly within the realms of trying to gain an advantage by doing something very unusual.