Vegas regal,strange things

**killy33** · 19th August 2009, 05:37 PM

Hello meisters,well yesterday i was plaiyng de $15 NON DEPOSIT BONUS at vegas regal,after a lot of playing i ask with chat support if i meet requirements of the bonus and if i can withdraw,tthe first chat operator said yes,ok, so i went to the cashier and tried to withdraw $75,i received a message error,so i contact chat again,and here is the transcript chat,what do you think about this?

Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 43seconds. An operator will be with you shortly.
info: You are now chatting with 'Nikki'
Nikki: Welcome to Vegas Regal Casino Live Support. How may I assist you?
oscar: hello nikky
oscar: look,i talk to a chat operator seconds ago
oscar: i ask him if i can make a wothdraw,of my free 15 non deposit bonus
oscar: he said yes,that i have meet the requiremts
oscar: now i want to with draw
oscar: and an error message came
oscar: that please put the neteller account,with i deposited
oscar: for withdraw
oscar: can you help me?
Nikki: May I have your Login name and email address please?
oscar: killy33
oscar: mail
oscar: xxxxxxxxxxxxxxxxxxxxxx
Nikki: May i ask what method it is that you are trying to use?
oscar: im trying to withdraw
oscar: using neteller
Nikki: May i ask do you have an account with that method.
oscar: yes i do
oscar: im a verified user on neteller
Nikki: Ok
Nikki: You will need to verify the account with the casino to be able to withdraw to it.
Nikki: Minimal deposit is $25
Nikki: Which can be withdrawn along with the balance that will be withdraw
Nikki: Withdrawn*
oscar: ?,it said non deposit bonus,why should i make a withdraw?
oscar: deposit,
oscar: i tried to said
oscar: Im a verifi user in neteller
oscar: when casino paid me,they will now im legit
Nikki: One moment please.
oscar: ok
Nikki: Yes the bonus is a no deposit bonus but to be able to withdraw using the method that you have you will first need to verify the account with the casino or you will not be able to use it the method to withdraw that is why you receive the error message
oscar: ok,whta metod can i sued
oscar: without deposit?
Nikki: Sorry but all methods that need to be used for withdrawals a deposit needs to be made
Nikki: Our system requires a successful verification deposit from the method you intend to withdraw to. You can deposit the minimum required amount and you can withdraw the deposit right away if you do not take advantage of a bonus.
oscar: You know,something,why casino put a promotion of free 15 non deposit bonus and then ask people for deposit?
Nikki: One moment please.
Nikki: The deposit is to verify the method to be able to use it and as i have explained the verification deposit can be withdrawn with the amount that will be withdrawn. And if the deposit is not made you are not able to use the method you will continue to receive an error message until the deposit is made.
oscar: Ok nikki
Nikki: Is there anything else I can help you with?
oscar: No its ok,thanks
Nikki: Have a nice day.
Nikki: Thank you for using Live Support. Should you have any future questions, please contact us again.

I dont know why they ask for a deposit,never a casino ask me a deposited for withdraw,yes some casino ask my personal id,and another strange thing was the mail of the transcript chat was: <support@thisisvegas.com>

and i was playing at vegas regal casino.What do you think about this?

PD;EXCUSE MY ENGLISH ITS VERY LIMITED

**anniemac** · 19th August 2009, 05:51 PM

Killy33,

Sorry but this has become the norm now for most casinos. It sucks but if you want your $75 you 're going to have to make a deposit with Neteller.

**KasinoKing** · 19th August 2009, 06:14 PM

Originally Posted by killy33

...and i was playing at vegas regal casino.What do you think about this?

It's normal standard practice at ALL Rival casinos, as discussed in another thread recently;

ALL the Rival casinos ask players to make a verification deposit before cashing out from a free chip (if they haven't deposited previously).
They are obliged to do this for age-verification.
I've done it myself at least twice - you do NOT have to wager your deposit - just cash it out again with your winnings on top.

Just do what they ask & you will get your money.

This does NOT effect your first deposit bonus in any way.
If a Rival casino does change your first deposit offer after you have cashed-out from a free chip we (the forum) want to know about it!

May your good luck continue!

**killy33** · 19th August 2009, 06:16 PM

hey ,thanks a lot guys,but i dont know if i read here that regal vegas was a scam site?.can someone tell if it safe deposit here?if someone did it?

Thanks again for yours reply

**mistertee** · 19th August 2009, 06:19 PM

Same thing happened to me at Vegas Regal - played a non deposit bonus - met the playthrough and had to make a deposit through e-wallet express to get my winnings !!!- and I had to also send my docs in !!!

**chuchu59** · 19th August 2009, 06:23 PM

As I have said in the Ruby Royal thread, Rival casinos have never, at least to my knowledge, confiscated any verification deposits in the past. Frankly, if you want your no-deposit winnings, deposit $25 and get your $75. You dont even have to wager a cent though I tend to think that you should wager the deposit 1x to show some sincerity. The ND bonus is for new players to try the casino/software so that they could then forge a long-term relationship. If anybody wins with the free chip, they do pay and request a small deposit for verification. This method of deposit can then be used for withdrawal.

You can check other Rival threads and decide whether it is safe to use your own money to get what is equivalent to 3 times your deposit. My advice would be that it's safe and that is from a person who has just lost $300+ at this casino in the past week.

**killy33** · 19th August 2009, 07:01 PM

Originally Posted by chuchu59

As I have said in the Ruby Royal thread, Rival casinos have never, at least to my knowledge, confiscated any verification deposits in the past. Frankly, if you want your no-deposit winnings, deposit $25 and get your $75. You dont even have to wager a cent though I tend to think that you should wager the deposit 1x to show some sincerity. The ND bonus is for new players to try the casino/software so that they could then forge a long-term relationship. If anybody wins with the free chip, they do pay and request a small deposit for verification. This method of deposit can then be used for withdrawal.

You can check other Rival threads and decide whether it is safe to use your own money to get what is equivalent to 3 times your deposit. My advice would be that it's safe and that is from a person who has just lost $300+ at this casino in the past week.

mister tee thanks 4 reply men,chuchu thanks a lot,well after seen your reply i will deposited 25 for make a withdraw,thanks for your answer