Vegas regal,strange things

**felicie** · 28th August 2009, 09:53 AM

Maybe I'm missing something here but if memory serves me right and thats kind of iffy, every withdrawal I've made since 2006, freebie or not included a demand for a minimum deposit made ONCE thru whichever option I was planning to withdraw to at that time. Of course maybe that has something to do with where I live. I'm just not sure why it is so surprising to so many. Thank you.

**chuchu59** · 28th August 2009, 10:34 AM

Originally Posted by Balky

I was too fast with praising them. My cashout of only 140 this time lasts already five days and still no money in my MB account. Before that I was always paid out within one day.

Balky

This is an area the casino needs to improve on. I have gotten my money in less than 24 hours but also slightly more than 5 days. The fluctuation in processing time is irritating for customers and they will be scratching their heads as to what went wrong. If cashouts are only processed on certain days of the week say so and players can judge for themselves whether there are delays are genuine or down to stalling payments.

**Balky** · 28th August 2009, 12:31 PM

Absolutely agreeing with you, Chuchu. I play elsewhere in the meantime and noway to make a deposit until my withdrawal is finalized first. This fluctuation is very annoying and it would be a great idea to process withdrawals on certain days in the week, so we can for sure know when the payment will arrive.

Cheers Balky

**NicolasJohnson** · 21st September 2009, 11:24 PM

Originally Posted by Balky

Absolutely agreeing with you, Chuchu. I play elsewhere in the meantime and noway to make a deposit until my withdrawal is finalized first. This fluctuation is very annoying and it would be a great idea to process withdrawals on certain days in the week, so we can for sure know when the payment will arrive.

Cheers Balky

It is one of our goals to get withdrawals in players accounts in the least amount of time possible. However, we always pay on time, or before our stipulated payout time.

I do apologize if the fluctuations you experienced caused you any inconvenience. But be assured that we always pay before our payout time, and we do aim to get the payments always faster.

Our mentality is 5 days is too long. Even 24 hours. We one day hope to get payments in players accounts within a couple of hours, regardless of the date or time. But this isn't something that is as easily done as it is to say it. Until then, we will keep a stipulated time frame that will allow us to pay players earlier than they should expect.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager