Slotsoasis voids winnings - I played the wrong game

[AussieDave]

Hi uungy,

You took a bonus that stipulated you could not use it on Roulette...However you played Roulette. Meaning any winnings from that time on were voided!

Which also means any money used after playing Roulette were also voided.

So the slots win you had...was made from voided winnings.

But here you are trying to manipulate the casino bonus terms and conditions, when they CLEARLY state the OBVIOUS that you played a prohibited game STRAIGHT UP with your Blackjack and VP bonus...

Sorry but sounds to me like your taking the piss mate!

Sure it's a costly mistake but that's what happen when you don't FOLLOW the casino bonus rules.

I'd be accepting one of the options & be thinking myself fortunate that the casino is prepared to cut you some slack


Cheers
T

[lots0]

@lots0 , keep posting, you make me laugh every time I see you posting!

Now your acting like a jerk...

I did feel for you, but now I don't.
You broke the rules and obviously think your 'special' and the rules don't apply to you.

The terms are clear to EVERYONE except you.
Although I think the terms are clear to you as well, you just don't want to accept them. That is understandable. But acting like a jerk is not.

As you friggen well know, the casino did not have to make that offer. They could have just totally blew you off and been well within the right.

BTW - You asked for opinions. If you didn't want to hear them you should not have asked for them.

Anyway good luck getting that 40k...

[Louise]

Correct me if I'm wrong, but it is impossible to win $9000 from a single bet of $125 on roulette.

Did you mean:

A. He won $900, or
B. He won $9000 only playing roulette?

The player made a bet of $125 on the '0' and won $9000 from that one single game of roulette. He had no other winnings on other games.

A couple of thing to be pointed out. Firstly the offer to reset to my initial deposit was only after the win on slots for some $44K (have a screenshot), which was during the chat (you can check for yourself the timing).

You still seem to disregard the contradictions which I have pointed out in the terms, such as why my winnings have been removed already, when it clearly states upon "cashout" secondly it says only winning rounds will be removed at cashout.

When you came to live chat, your void winnings were pending as withdraws. Whilst speaking to the live chat rep, the pending withdrawals had been proceeded to be canceled and only once the CS rep's page refreshed on our bankend admin, had then your balance been played on slots and the winnings been made. It would make no difference when the offer was given, etc, we had no control to stop you playing any further games and it was unfortunately up to you that you had decided to continue playing whilst discussing the issues with your account.

The removing of winnings has taken place as they are all void - I personally see no reason whatsoever for void winnings be left in the account in order to maybe accumulate even more winnings and for the entire balance still be void. It wouldn't matter when they would be removed, as no action could be taken to make them un-voided!

As I have stated earlier, the $9K in winnings from roulette should be voided upon cashout, as stated in the terms.

I don't see any issue here - As your withdrawals were still pending and none had been processed, this is therefore still a time of your cashout request. Once the accounts manager goes to approve withdrawals, this is the time that accounts are checked for removal of bonus amounts and/or any winnings on restricted games.

I think that should answer your concerns.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[mrjones]

hi all .9000k win from 125 = 4375, he would need to be betting 265 straight up single bet for 9k win , wich is a pity for the (OP) but as for casino its thumbs up to them because they havnt got to pay up very lucky (OP) broken the rules , feel sorry for (OP) but there are rules in terms, good luck

[uungy]

@lots0 no need to take offence, apologies if I said anything within my post that got you offended. Please post your thoughts, however that post did make me laugh.

When you came to live chat, your void winnings were pending as withdraws. Whilst speaking to the live chat rep, the pending withdrawals had been proceeded to be canceled and only once the CS rep's page refreshed on our bankend admin, had then your balance been played on slots and the winnings been made. It would make no difference when the offer was given, etc, we had no control to stop you playing any further games and it was unfortunately up to you that you had decided to continue playing whilst discussing the issues with your account.

Was just clarifying, when I posted when I had won, as it soundsd as though you had offered me that before I had won on slots

The removing of winnings has taken place as they are all void - I personally see no reason whatsoever for void winnings be left in the account in order to maybe accumulate even more winnings and for the entire balance still be void. It wouldn't matter when they would be removed, as no action could be taken to make them un-voided!

Thats not really the point, but its agains the terms, and as I have stated earlier, the terms state only the winnings from the rounds played on the restricted games will be cancelled, not all winnings!

[jas2587]

@lots0 no need to take offence, apologies if I said anything within my post that got you offended. Please post your thoughts, however that post did make me laugh.

Was just clarifying, when I posted when I had won, as it soundsd as though you had offered me that before I had won on slots


Thats not really the point, but its agains the terms, and as I have stated earlier, the terms state only the winnings from the rounds played on the restricted games will be cancelled, not all winnings!

you won from roulette you continued to play on those winnings which in fact was not winnings at all as roulette was a non allowed game which really makes the 9K a void so you was betting with money that really wasnt yours to bet on
Cindy

[Casinomeister]

In my opinion, those are both very good offers.
The casino management deserves some kudos.

I second that. That was an absolutely fair solution.

Actually, I'm amazed that Uungy didn't take them up on this offer since he (admittedly) effed up.

[refre]

I don't see any issue here - As your withdrawals were still pending and none had been processed, this is therefore still a time of your cashout request. Once the accounts manager goes to approve withdrawals, this is the time that accounts are checked for removal of bonus amounts and/or any winnings on restricted games.

Just curious here, live chat support knew that the withdrawals hadn't been processed due to play on restricted games. This indicates that the accounts manager had already reviewed the withdrawals. Why were the they still pending, and available for reversal, at this point?

Did the withdrawals consist of roulette winnings only at cashout?
Meaning that a removal of these winnings and bonus amount, would lower balance to (below) zero?

Thanks

Freddy

[Louise]

you won from roulette you continued to play on those winnings which in fact was not winnings at all as roulette was a non allowed game which really makes the 9K a void so you was betting with money that really wasnt yours to bet on
Cindy

Correct

Sorry uungy, I totally understand how upsetting this must be, but I can't see any loopholes here.

If we want to talk more about conditions, I would also mention:

Wagering on restricted games may void all winnings won on this promotion.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[Louise]

Just curious here, live chat support knew that the withdrawals hadn't been processed due to play on restricted games. This indicates that the accounts manager had already reviewed the withdrawals. Why were the they still pending, and available for reversal, at this point?

Did the withdrawals consist of roulette winnings only at cashout?
Meaning that a removal of these winnings and bonus amount, would lower balance to (below) zero?

Thanks

Freddy

We train our staff to be aware of players that may have certain issues with their accounts, so as to try and preempt the disappointment and get things fixed up as soon as possible. The players account was then handed on to the customer service manager to be checked in to and actions be made as to remove the void winnings.

As the player had met the playthrough by playing enough blackjack, the balance had then switched to withdrawable, but with only winnings from that one game of roulette.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.