This is Vegas (and my conversation with them)

[oldtrvlagt]

Long story short...deposited about a year and a half ago (minimal $25, $40) and got lucky and withdrew $400. Played a bit more and then in January made my last deposit $50 and withdrew $591. All totaled deposited $275..withdrew $991.00. After the last withdrawal I would log in and all the bonuses were gone. Not even 10% for a Usemywallet deposit. Basically I wrote them off. Was looking around today and thought I would download them again for another shot. Well, no bonuses...soooo..I emailed support. Finally someone actually said it...your account has been red flagged by security so no bonuses. I told them that was fine with me it is out of my control if I win or lose..it is THEIR software (it doesn't take a genius to figure out I play a handful of games and that is it). A casino can do as it chooses and so can I. I closed my account permanently and uninstalled. I don't need to play at a place that treat's their players this way. My 2 cents and just remember that if you do win (with a bonus) you'll probably never see one again

[cynthial]

Our club is growing larger by the day. We need to come up with a secret handshake, some cool hats and a spiffy name.

[oldtrvlagt]

This is the end of the story....Richard from Customer Service sends me an email asking to verify that I really want to close my account and please give them a reason. So...I do....explaining my reasons (no bonuses, poor treatment, yadda, yadda, and I get an email in return from some that says they have closed my account and "disabled all promotional emails"...WTF? I haven't received a promotional email from them EVER. I wrote back and asked them if they are all insane? I wouldn't play there for ANY amount of "free" money....I'm done...another toddy is calling

[LOOKAWAY]

Hi, TIV closed my account last year after I cashed out on a bday free chip. That's pretty low IMO-its like they have punished me for having a birthday win.

OK-beat this one, superior casino a while back, banned me from bonuses. On this account-I reversed 9k of cash-outs in a 4 hour period-and lost it all.

Now take in mind also that they were having cash-out issues at the time-so the whole 9k should of been paid weeks before the reverse mare!

Basically there wankers-fuck-em!

[LOOKAWAY]

Language-language, Timothy!

I know

[chuchu59]

Long story short...deposited about a year and a half ago (minimal $25, $40) and got lucky and withdrew $400. Played a bit more and then in January made my last deposit $50 and withdrew $591. All totaled deposited $275..withdrew $991.00. After the last withdrawal I would log in and all the bonuses were gone. Not even 10% for a Usemywallet deposit. Basically I wrote them off. Was looking around today and thought I would download them again for another shot. Well, no bonuses...soooo..I emailed support. Finally someone actually said it...your account has been red flagged by security so no bonuses. I told them that was fine with me it is out of my control if I win or lose..it is THEIR software (it doesn't take a genius to figure out I play a handful of games and that is it). A casino can do as it chooses and so can I. I closed my account permanently and uninstalled. I don't need to play at a place that treat's their players this way. My 2 cents and just remember that if you do win (with a bonus) you'll probably never see one again

Hold on, this is an entirely different thing. If they exclude you from bonuses, fine but they are saying you are red-flagged by security therefore no bonuses. This is an insult because security has nothing to do with it. You arent committing fraud for pete's sake. I ran into the same thing and closed both my accounts at Cocoa and Pardise 8. I think we should post more of these experiences here so new players will get a taste of what could befall them.

[Balky]

Hi, TIV closed my account last year after I cashed out on a bday free chip. That's pretty low IMO-its like they have punished me for having a birthday win.

OK-beat this one, superior casino a while back, banned me from bonuses. On this account-I reversed 9k of cash-outs in a 4 hour period-and lost it all.

Now take in mind also that they were having cash-out issues at the time-so the whole 9k should of been paid weeks before the reverse mare!

Basically there wankers-fuck-em!

After reversing a 9K cashout the casino should have offered you tons of attractive bonusses. Treating a good customer like this instead is absolutely a No Go! Although I wasnt bonus banned in Rivals so far, reading this raises my red flags concerning my play in that casino.

Cheers Balky

[oldtrvlagt]

Thank you for contacting us. Unfortunately, the casinos security system has flagged your account and you are not eligible for promotions. You may still play for Fun or for Real without promotions. I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why. If you have any further questions, please don't hesitate to contact us again. Have a nice day. Sincerely,thisisvegas Customer Service


Chuchu.....this was the email from last night...the only thing I have EVER done at this casino is deposit...and withdraw twice. I am totally disappointed in the way these casinos treat people. And, I think everybody that this has happened to needs to say something. New players need to be aware of this behavior.

On another note....if I played back 9K I would expect presents...lots and lots of presents

[KasinoKing]

Language-language, Timothy!

Exactly!

Basically there not-very-nice-people, they can go fornicate!

"There" is like "over there!", you should have said "they're" - an abbreviation of "they are".

Back on topic, I wonder if there will EVER come a day when Rival casinos wake up and realise that by stopping bonuses and driving players away that have absolutely ZERO chance of ever getting their losses back...
I guess they need to go to Rocket Science classes!

KK

[oldtrvlagt]

Richard: Please don't take this personally but I like to play where I am appreciated. Red flagging my account due to 2 wins, and deleting all bonus offers, does not make for loyal players. If my $720 net profit is hurting the bottom line I'm thinking it is a good thing I wasn't betting $5 or $10 a spin. YOUR software determines if I win or lose..not me. I only choose the games..you control them. If you bonus ban people for winning then why offer the bonuses? I cashed out $2700 from a differnt Rival with only $500 in deposits...I still have a 100% match bonus. Obviously it has to be one with a different owner. I would think in order to get some of your money back you would want me to play (even with a bonus the odds are slim I would cashout). But since I obviously do not matter...closing my account was appropriate...and uninstalling is easy. Most of the comments from the Casinomeister Forum are true about Rival's and that is too bad.

Thanks...(from a former player..there are more Rivals out there) and if not..RTG is fun.

****Please note at this point I was getting a little annoyed with them****