Casino Complaint Most Rivals should be on Rogue list

[Casinomeister]

Originally Posted by RobWin

Where did this come from Bryan? Did Rival sent it directly to you?

It came directly from the CEO to moi.

[RobWin]

Originally Posted by Casinomeister

It came directly from the CEO to moi.

That's good news then considering that someone at Rival Corp. does take the Casinomeister Forum and it's members seriously after all. I was even beginning to wonder about that myself after John (Rockbets) last few posts here and over at AGD's forum. I am glad to see Rival communicating with you directly at this level. I think it shows their concern for the opinions that are expressed here by the Casinomeister members and they should be concerned.

[zebedy]

until someone from rival can answer these 2 question i will not be putting another $ into there casino's
1/do rival use a 3rd party to audit there casino's software ?
2/whats up with the constant updates

something in my gut tells me tells me the answers will be
1/no
2/no answer,

i hope they prove me wrong as i like the slots they have

[RobWin]

Originally Posted by zebedy

until someone from rival can answer these 2 question i will not be putting another $ into there casino's
1/do rival use a 3rd party to audit there casino's software ?
2/whats up with the constant updates

something in my gut tells me tells me the answers will be
1/no
2/no answer,

i hope they prove me wrong as i like the slots they have

Zebedy, Rival uses RNG certification by CertainKey, as you can read for yourself in the link I furnished for you here... http://rivalpowered.com/securityAndFraud

Your second question regarding all of the constant updates, I asked John with Rockbet this question the other day over at AGD's Forum and his reply to me was..."What slot updates are you referring to?".. So I just left that one alone then after his absurb reply there.

[zebedy]

Originally Posted by RobWin

Zebedy, Rival uses RNG certification by CertainKey, as you can read for yourself in the link I furnished for you here... http://rivalpowered.com/securityAndFraud

Your second question regarding all of the constant updates, I asked John with Rockbet this question the other day over at AGD's Forum and his reply to me was..."What slot updates are you referring to?".. So I just left that one alone then after his absurb reply there.

thanks rob,
have you checked the certainkey website, it seems they are more on the security side of things and run security audits to make sure there are no security loopholes, but i couldnt see anything about RNG certification, (or is that the same thing)
all this techno stuff confuses me , i think ill stick to playing rummy

maybe someone with more experience can check it out,
http://www.certainkey.com/

About CertainKey
The Company
CertainKey secures small and medium-sized businesses' networks with our products and consulting services. We offer comprehensive pre-packaged and à-la-carte solutions, ranging from network audits to web commerce encryption software.
Our products address the full range of vulnerabilities in a typical business IT infrastructure: protecting sensitive files in transit (via disk, removable devices, and email), closing the security loopholes in desktop PCs and servers, and adding the missing link in web commerce transactions: verifiable identities. Unlike products targeted at large enterprise networks, CertainKey software is designed to relieve the administrative burden for any organisation.

Similarly, CertainKey 's professional services offer inexpensive peace of mind, whether patching holes in existing networks or guaranteeing the timely release of sensitive material.

[RobWin]

Originally Posted by zebedy

thanks rob,
have you checked the certainkey website, it seems they are more on the security side of things and run security audits to make sure there are no security loopholes, but i couldnt see anything about RNG certification, (or is that the same thing)
all this techno stuff confuses me , i think ill stick to playing rummy

maybe someone with more experience can check it out,
http://www.certainkey.com/

rummy

Zebedy, I was looking at "Certainkey's" website the other day myself trying to find some more info regarding the RNG testing for an article that I was writing. But I, like you, could not find any relevant info on the subject there, so I am also at a loss on that one as well, sorry to say.

[Casinomeister]

Here's a decent article concerning auditing.
http://www.vegas365.com/online-gambling-auditing

As mentioned, Rival has its RNG audited by Certainkey.com

[vinylweatherman]

Originally Posted by Casinomeister

It came directly from the CEO to moi.

It's a lovely piece of "spin" that fails to answer a key question.

How can activity at Rival powered casino A lead to a bonus ban at Rival casino B?

Casino B should have NO access to data about (non fraud) activity at casino A, so there should be no cause and effect.

Too many players, many highly respected Casinomeister members, have related tales of winning big in one of two Rival casinos, and "coincidentally" finding ALL promos at nearly ALL other "unrelated" Rival casinos vanishing in unison.

This could NOT happen if data was not shared in some way.

I suspect Rival have devised a way to share this data that is within the LETTER of the law, but certainly not within the SPIRIT of it.

A few Rival reps have ALREADY admitted enough about this central database to confirm that the sharing goes BEYOND the mere prevention of fraud, but goes as far as letting Rival casinos share information as to what "type" of player a person is. "Type" could be things like "bonus hunter", "advantage player" etc. This is NOT information that should be passed around, it is PRIVATE, and is NOT relevant to prevention of a CRIME. Breach of privacy laws IS tolerated if the aim is to prevent crime (including fraud), but even here it is supposed to be shared with a proper investigating organisation which is accountable to some kind of government regulator.

I notice the CEO of Rival mentioned "white label" in his statement. Does this mean that all these Rival casinos are really just ONE Rival casino with loads of skins. The individual owners/operators seem to be "sleeping partners", rather than active casino operators (some exceptions obviously, such as Slotto) - they buy a "white label", sit back & wait for the cheques to arrive. This would give Rival a pretty serious motive for running a central database to weed out certain players from the system to ensure a steady stream of net win can be presented to the owners of the individual skins. The headliner of getting rid of "bonus beaters" fits the bill. Players that are regularly winning from bonuses averaged over all Rival casinos are not generating an income, they are a burden, even though they may be seriously DOWN at some Rival casinos, they STILL get "bonus banned" because their OVERALL win ratios are being used.

Would we tolerate Microgaming operating like this, telling a casino where I was £20K in the hole that I had won £50K at another, and that I should therefore be "bonus banned", and this other casino implementing this as routine.

[Stovetopp]

"A second related aspect of Rival's casino management solution is a centralized customer support service. In order to maximize overall efficiency, support representatives are assigned a group of casinos. With controlled access to customer data, they provide support via phone, email and live chat to the customers of these casinos."


Rival is admitting shared database with this statement "In order to maximize overall efficiency, support representatives are assigned a group of casinos. With controlled access to customer data,

If you are support personnel and you have say Vegas Sky and this is vagas(hope these are 2 Rival Casinos) in your group then the CS has access to your info in both account

This has happened to em before, but not at Rival I am speaking to CS and they were reading off info to me from a sister site..

[vinylweatherman]

Originally Posted by Stovetopp

"A second related aspect of Rival's casino management solution is a centralized customer support service. In order to maximize overall efficiency, support representatives are assigned a group of casinos. With controlled access to customer data, they provide support via phone, email and live chat to the customers of these casinos."


Rival is admitting shared database with this statement "In order to maximize overall efficiency, support representatives are assigned a group of casinos. With controlled access to customer data,

If you are support personnel and you have say Vegas Sky and this is vagas(hope these are 2 Rival Casinos) in your group then the CS has access to your info in both account

This has happened to em before, but not at Rival I am speaking to CS and they were reading off info to me from a sister site..

That's the spin. It gets us looking the other way. It is NOT the support personnel that are MANUALY manipulating the promotions, something is going on behind the scenes, that more than one Rival rep has admitted is automatic, and controlled by this central database. This is at the very least MISUSE of our information because it makes automated decisions on the kind of service we receive at casino B based on our gaming activity at casino A - and we are not permitted to know what data is stored, and how it is used, or how the decisions are made, yet this is NOT A FRAUD ISSUE, so therefore no justification for secrecy "to prevent further fraud" exists. The Rival reps who have been prepared to discuss this database do not even seem to know how it works. The database both makes and IMPLEMENTS the decision, and then leaves it up to a casino manager to review the decision later. This is "shoot first & ask questions later".