Issue With Max Withdrawal Limits at Rival

[NASHVEGAS]

Exactly, I could not care any less for that bonus than I do right now. Like I said in the post right before yours in the last sentence of the first paragraph...

"And I hope you guys know that this was not about the $25 dollars as I told them in the reply email that I posted, but rather the principle of the whole deal here".

Hell, I can pi$$ $25 dollar bills , this thread was never about the $25 dollar bonus, sorry you took it that way..

I'm looking out for my players here that have signed up thru my site to this casino. Any casino that will treat their players like this and be totally asinine as far as understanding their own damn T's and C's is not deserving to be listed at any of "TheGamblingGurus" sites...bottom line.

Funny thing is I had to become the same way, just said phuck ett, in this case after getting all my ducks in a row upon my return to TIV for a $44K flush and then a series of events that are beyond belief. Your thread so I will restrain from posting except where I said screw it with a $48K balance. After 5 days of thinking the $44K flush was a done deal ,silly silly me, and a growing silence, (well that is a whole another story), I could not even do a standard weekly withdrawal per the TandC's, I wonder why,not........So here is my happy face just like yours

Liane,
> I got no response back from Tyrone in regards to below which is
> impossible. Please see the screenshot I just took of the cashier and
> have attached. I have done 2 withdrawals since April, one for $2K
> early last Wednesday August 20,2008 and a second for $2K on Friday
> August 22,2008 that would total $4K in 9 days. I can not even do a
> withdrawal per the normal terms of which I addressed with CS several
> times y-day and it was a failure especially since they were supposed
> to know about the flush by now, Thus, I never mentioned the flush that
> we all began talking about last Friday. They could care less about me
> even being able to do any type of withdrawal it appears based on
> actions and most words,.*If one was in my shoes,????* Please think
> about that.........I will not bother anyone else again in regards to
> any type of withdrawal.. There is nothing I can do. I will play on and
> if TIV ever lets me do any type of withdrawal then fine, If not, I
> had hoped for better and still do but no reason to worry about nor
> keep bothering all when we have gone in reverse as I am blocked from a
> normal withdrawal which makes everything else on paper as well as
> stated for now null and void....I am speechless and emotionless with
> no hostility towards anyone despite my efforts.....Have a good
> day!.....Sincerely,Garry!.

[Pinababy69]

Hell, I can pi$$ $25 dollar bills ,

How does that work? And is it painful?

Funny thing is I had to become the same way, just said phuck ett, in this case after getting all my ducks in a row upon my return to TIV for a $44K flush and then a series of events that are beyond belief. Your thread so I will restrain from posting except where I said screw it with a $48K balance. After 5 days of thinking the $44K flush was a done deal ,silly silly me, and a growing silence, (well that is a whole another story), I could not even do a standard weekly withdrawal per the TandC's, I wonder why,not........So here is my happy face just like yours

Liane,
> I got no response back from Tyrone in regards to below which is
> impossible. Please see the screenshot I just took of the cashier and
> have attached. I have done 2 withdrawals since April, one for $2K
> early last Wednesday August 20,2008 and a second for $2K on Friday
> August 22,2008 that would total $4K in 9 days. I can not even do a
> withdrawal per the normal terms of which I addressed with CS several
> times y-day and it was a failure especially since they were supposed
> to know about the flush by now, Thus, I never mentioned the flush that
> we all began talking about last Friday. They could care less about me
> even being able to do any type of withdrawal it appears based on
> actions and most words,.*If one was in my shoes,????* Please think
> about that.........I will not bother anyone else again in regards to
> any type of withdrawal.. There is nothing I can do. I will play on and
> if TIV ever lets me do any type of withdrawal then fine, If not, I
> had hoped for better and still do but no reason to worry about nor
> keep bothering all when we have gone in reverse as I am blocked from a
> normal withdrawal which makes everything else on paper as well as
> stated for now null and void....I am speechless and emotionless with
> no hostility towards anyone despite my efforts.....Have a good
> day!.....Sincerely,Garry!.

Nash, you know I am 100% behind you and maybe you're not ready yet to come out with all the info. But the way it is now, I'm having to gather snippets of info from this Rival thread and others to try and figure out exactly how they screwed ya over, and I know they did.

Can you tell me if I'm on the right track? You won the progressive of 40K plus, and they dicked you around for so long in re: withdrawals, flushes, withdrawal amounts, etc. that you finally just said fuck it, and played back the money? That's what I'm getting out of it.

I'm only asking for clarification, because if that's what happened, I truly think your issue deserves a thread of its own....when you're ready to do that.

[NASHVEGAS]

How does that work? And is it painful?



Nash, you know I am 100% behind you and maybe you're not ready yet to come out with all the info. But the way it is now, I'm having to gather snippets of info from this Rival thread and others to try and figure out exactly how they screwed ya over, and I know they did.

Can you tell me if I'm on the right track? You won the progressive of 40K plus, and they dicked you around for so long in re: withdrawals, flushes, withdrawal amounts, etc. that you finally just said fuck it, and played back the money? That's what I'm getting out of it.

I'm only asking for clarification, because if that's what happened, I truly think your issue deserves a thread of its own....when you're ready to do that.

Not the progressive and yes not to hijack the thread and/or keep beating coincidence after coincidence, I only posted essentially the end of numerous correspondences pursuant to a "hell week" upon my return to TIV in late Summer 2008.

Prior it was made perfectly clear here on the forum in April 2008 that accounts could/would be flushed beyond the daily, weekly, and monthly withdrawal limits. In that same post in April 2008, John mentions floats, etc. and John also states as I paraphrase , of course every casino wants you to play your winnings back.

I have dwelled on intent from Day 1, I have already said I take some blame (and did leave for good as Rival's largest wager et al) but believe me I was baited, not sure if anybody else received $5K in XMAS credits on the exact same day John posts at CAP in a thread to reassure some upset affy's who had not been paid if the means was via NT or MB, you know accounts that must be funded.

I coordinate all on the flush upon my return in late Summer 2008 with John who is crystal clear that it is a done deal. They are only waiting on me for an amount to flush and both Liane and CS know exactly what to do per John. I am thrilled!!! I give all the amount of $44K to be flushed. I become concerned almost immediately thereafter pursuant to an email from Liane that follows but just a little concerned and then after no flush, I contact CS per the to be posted chat with Antoine who is the supervisor that I knew from ~ Day 1.

This chat below (which occurs 2 to 3 days before I gave up per se in the email I posted above) may help you. Sorry to all for the semi-derail per se and I can email (forward) you much more and perhaps others if desired (just not up to a thread) on these intentional designed imo fraudulent schemes. How many times is sorry, miscommunication, blah, blah going to be accepted as an excuse from their frontman for the alledged above? We'll see

The chat will follow in a post after the storm here ceases, no pun intended!!

[NASHVEGAS]

Lots of typos...I think I do a purdyy good job of keeping my cool based on what transpired prior and transpires, jmo (the cool part)!!!

Here is a copy of your recent chat with casino support.
General Info
Chat start time Aug 26, 2008 2:45:45 AM EST
Chat end time Aug 26, 2008 4:52:02 AM EST
Duration (actual chatting time) 02:06:16
Operator Antoine



Chat Transcript

info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 10seconds. An operator will be with you shortly.
info: You are now chatting with 'Michelle'
Michelle: Welcome to thisisvegas Live Support. How may I assist you?
you: NXXX XXXXXXXX@XXXXXXX Please at the instructions John left on having my account flushed and I would like to see what is going on as I never heard back from Liann and obviously it has not been flushed so I am going to Plan B,lol, as John said he left instructions at CS also ana it could be manually done!
Michelle: I will forward you to my supervisor. One moment please.
info: Please wait while I transfer the chat to 'Antoine'.
info: You are now chatting with 'Antoine'
Antoine: Hello I'm Antoine the casino supervisor, one moment please
you: Hello Antoine
Antoine: We can only flush the amounts you cash out, it is impossible for us to manually cash out anything. As far as I can see the only instructions that are left in the account are to flush whatever you can cash out on request.
you: John said I could flush any amount and all he needed to know was the amount I desired. I tried Liann and nada as of now but John also said in his email CSR could do although it may throw you for a curveball
Antoine: We can't cash out any amount, we can only flush withdrawals ourselves. We have no means of cashing out in anyway for players.
Antoine: The message left by John shows that you are aware of the casino daily and weekly limits and that we can flush any cash out you can make.
you: any is the keyword
you: I will be paid per the terms
Antoine: We can not change cash out limits nor can we do manual cash outs at all, the only thing we can do are flush cash outs if requested
Antoine: But to flush you will need to request the cash out in the cashier.
Antoine: Sorry we are having also a very big lightning storm at this time, if any communication issue comes up just return into chat.
you: So I can flush $44,000.00 in the cashier???
Antoine: The daily and weekly limits still apply, you would not be able to cash out that amount.
you: storm here also
you: so who is going to flush the $44,000.00?
Antoine: That I do not know, we are unable to make any cashouts for players at all, our system doesn't allow us to do that at all.
you: I am afraid we may have a miscommunication. John has stated that one can have any amount desired flushed from their casino cash balance account and yes I realize I will not be disbursed that amount in this case $44,000.00 but once flushed I would paid at the rate of a maximum of $4000 per week. The objective is to remove one;s balance so it does not remain in their cash account in my case for weeks where in all likelihood I or most others would eventually lose it back to the casino as I am living proof,lol!!
Antoine: I'm sorry to say there's no way for me to do that at all. I can not take the funds from your balance and put it on hold to let it cash out at $4000 a week, sorry. All I can do is flush any cash out you make yourself from your current balance, but any thing you would not be able to cash out would still remain in the balance.
you: Are you saying CS can not do that or TIV can not do that also?
Antoine: Nobody would be able to do that, our system does not allow it at all.
Antoine: There is no way for CS or management to take the funds out of the balance and put it on the side and take off a bit at a time to cash out.
Antoine: As I do not have to full content of what was discussed between you and John I believe it is best I will try to contact John and get all information concerning this issue.
you: So John's postings at Casinomeister and his instructions as recently as today are simply not true and TIV will not flush any amount greater than what one can withdrawal a week?
Antoine: Just a side note, the storm is right on top of us now, so we might loose connection.
Antoine: We can only flush that what you can cash out, if there's a way to increase that limit then I do not know of it as it is a value for the whole of the casino. We can not put funds aside or flush the entire balance. All we can do is flush that amount that you are allowed to cash out by the casino limits.
Antoine: I understand why you wish to put the funds aside, but I would need to talk to John for you about this as unfortunately there's nothing I can do other then flush $2000 right now if you make the cash out.
Antoine: As I believe the miscommunication might be between you and John, I would not to try and clarify some of this.
Antoine: Sorry, would like to try and clarify some of this
you: Well I hope you are wrong as that really would be unfair to me as I based my play partly on exactly what John stated to me privately and the entire Casinomeister forum publically. I do think there has to be a way that John is aware of otherwise I do not think he would have mislead me or an entire forum if it was not possible especially since it was considered a major issue and thus John stated clearly that TIV from that point would flush one's entire balance if one desired. There must be a way or John would not have stated such imho. I believe it is best that maybe John be consulted asap in order to see remedy what he must know can be done otherwise he would not have clearly stated it clearly both publically and privately.
Antoine: As said I would not to contact John to find out what was meant, as for us there's no way to do as you requested.
Antoine: I will forward this chat and the request to John and I believe he will contact you then.
you: I only requested as John instructed so I am very confused. I am not angry or upset and I hope you are not implying that I misunderstood that John stated as recently as y-day was all I had to do was determine the amount of my current balance that I would like to have flushed and I could have my whole balance flushed if desired so rest I assured that has not been misunderstood by me. I also wish to assure you Antoine, I beleive John meant exactly what he stated. And so it goes , I guess I should just wait and I will be silent as I have no reason to doubt John. I am sure he will do exactly as he has stated. I am sorry that I contacted CS but John said both Liann and CSR would not what to do so I was only following instructions. I emailed Liann but my account has yet to be flushed so I thought I would try CSR as John said CSR now knew what to do. I apolgize as I certainly do mean to be a problem customer but now I feel like I may be one in TIV's view but I hope I am wrong and not considered a problem as I simply inquired with John what I was to do,then did it, and then followed up on the status of the flush.
Antoine: Sorry I did not want to imply or am implying that you are a problem customer or any of the sort. I'm only trying to explain that what we are capable of at this time. Which is very much different then what you are requesting and stating that John informed you. As said I will contact John and hope to get a clear statement on this.
Antoine: I should have more information on this within the next 24 hours, unfortunately right now there;s nothing I can do.
you: Sidenote-lots of words left out,mispelled,and other typo mistakes in my las statement. I have not been drinking either but I should grab a quick one,LOLOL, seeing all the mistakes I made in my last statement but hopefully it can be deciphered!!
Antoine: Not to worry, I have seen much worse. I understand, I will contact John and hope to get to the bottom of this for you by tomorrow.
you: I will keep my lips sealed and I guess I may play since my email to Liann where I did not want to disturb the amounts until the $44000.00 was complete but I was under the impression the subject flush would be done soon after I gave Liann and cc'ed John the amount as John iirc said it would be done manually. I know TIV wrongly reversed $7000 in withdrawals and it may have been you Antoine who called me and manually corrected TIV's reversal mistake in about 10 minutes while I witnessed and confirmed the corrections on my puter as whomever was manually correcting as we spoke
Antoine: I believe it was not me who called, but this issue should be cleared up most likely by tomorrow I believe. This depends how fast John is able to reply to us.
you: My memory still works as I just looked at my notes and it was Antoine on 2-1-08 who called and manually corrected while we were speaking. I assume there is only one Antoine but it could have been another since it occured on February 1st.
Antoine: One moment please
Antoine: Yes that was me, sorry that was a long time ago.
Antoine: This would be for the 7000 that was going through ACH at that time
you: Good notes and memory,huh??
Antoine: Indeed so
Antoine: But I remember the issue now as well.
you: Exactly, TIV w/o sending the correct email per you said that day I had to use EWX
Antoine: Yes as ACH was back then only for cash outs when Credit Card deposits where made. Your deposit was through eWalletXpress so that option had to be used
you: So we both have good memories,lol
Antoine: Once I know the issue I can remember most of it.
Antoine: However as I deal with thousands of issues each month it sometimes hard to do.
Antoine: But I will contact John for you and inform you as soon as I know more, or John will contact you himself.
Antoine: I have however left a message to inform me of any information that was provided to also be provided to me so we at the CS office will be completely informed.
Antoine: Sorry if my English is not perfect, it is not my primary language
you: Well all can say is am emotionless and spechless.
Antoine: I'm sorry, I might not respond right away as there are currently multiple chats coming in. however please rest assured I will do my best to respond in a timely manner.
you: I can provide you exactly what John has said but it does not tell how to do the manual flush otherwise I would come and it myself but the fact that I or anyone else at least at CM can have whatever amount they chose flushed is a statement of fact made by John and we would not have exchanged emails the last couple of days based on something that is not possible I bet,lol
you: do it I meant
Antoine: Sorry for the delay
Antoine: I understand, however the only instructions john has left us is that you are aware of the casino limits and to flush the cash outs when they are made.
Antoine: Other then this we have no further notes or comments on this, nor is there anyway for me or any other customer support representative to flush any full account balance nor make any cash out on any players behalf this for us is impossible to do.
Antoine: The only thing I'm able to do at this time would be to flush $2000 for today when the cash out is made. And to request further clarification from John on this issue.
you: I am going to depart emotionless and speechless and I will send this to Liann and tell her we will revise the numbers once all is square as I may play a little but I will not give it all back. I gonna pour me a triple Crown and Seven,,,Be Well Antoine,,,TTYS,Garry
Antoine: Best of luck Garry, have a good night. You should hear back from either us or John very soon.
you: BYE

[NASHVEGAS]

Re-thinking and not to steal Rob's thunder, maybe CM can split my posts and PINA's one related post into a separate thread. Just not sure how much more needs to be said although there is a shipfull that has not been revealed. What has been accomplished???...........Google perhaps. Rival et al remain pillars of the community. Some have asked moi otr why I chose not to participate in certain threads, I replied and meant I may do your concern/cause/issue more damage than good. And so it goes

[Pinababy69]

Much clearer understanding now Nash, thanks. You're right, it does belong in a separate thread. I absolutely think it should be discussed. Obviously, no point in a PAB as you have since played the money back, and closed your accounts (understandably I might add).

Let's see what Bryan and/or Max think.

EDIT: Bryan's gonna split it in the morning Garry....okey dokey?

[NASHVEGAS]

Much clearer understanding now Nash, thanks. You're right, it does belong in a separate thread. I absolutely think it should be discussed. Obviously, no point in a PAB as you have since played the money back, and closed your accounts (understandably I might add).

Let's see what Bryan and/or Max think.

The whole chat is Rival BS as I knew during the entire chat, Antoine could manually flush any amount desired as I witnessed the manual correction in the Cashier in February 2008 and would again eventually so just another misunderstanding in August 2008. No "intent" as I STRONGLY mentioned just by chance in April 2008. Of course, all from January 2008 to present is surely just trivial misunderstandings, coincidences, fill in the blank. ARRRGGHHH!!!

[NASHVEGAS]

EDIT: Bryan's gonna split it in the morning Garry....okey dokey?

Sorry I missed that.........Will zip it the rest of the day, I swear Rob......Thanks Pina and Bryan

[RobWin]

Sorry I missed that.........Will zip it the rest of the day, I swear Rob......Thanks Pina and Bryan

No problems buddy, enjoyed reading about what had happened. This is all good info to have here. Look forward to reading the next excerpts from your experience..

[Pinababy69]

Okay Nash, we've got the thread (thanks Max). Let's discuss this. I, for one, want to know more. I'd like to know if they ever gave you an idea how long it would take for you to receive your 40K plus? And I'd also like to know what happened with the progressive that you won at Rival? Were you ever paid out? How long did it take, etc?

This thread is perfect timing, given the fact that Rival just had a lucky player hit a 1/4 million jackpot on one of their progressives.