Buzzluck Closed my account ant took my winnings

[helfer]

Hello,

I registered at Buzzluck a few days ago. I claimed a bonus of €100. I played a bit and won a few hundred. I logged off. I attempted to log on again later but couldn't. I contacted support. After waiting a day I'm not told my account is closed and my deposit will be returned. Uh....what about my winnings? No mention of those. I didn't get to finish the wagering requirement but that's only b/c they closed me out.

They have given no reason other to say, "buzzluck is declined to accept your business". That's great except they did accept my registration and they did accept my deposit and they did accept my initial playing. I guess what they don't accept is my winning anything. I offered to sen in my ID but they didn't respond. What is going on here?

[spearmaster]

What did you play?

[Pinababy69]

The very first thing you should have done is contact one of the numerous reps for Buzzluck here on the forum Helfer. They are all here almost every day, and are very proactive on the forum. Here is the link for Stevebuzz, who is listed as the Director of Player Relations for Buzzluck.

http://www.casinomeister.com/forums/...stevebuzz.html

Go to contact info, and click on send a PRIVATE message. Explain your situation to him and await his reply. If you are not satisfied with that reply, then you should PAB with Max accordingly. You have to at least give them the opportunity to address your problem.

You should also read the forum rules regarding posting of complaints. We just today got this section reopened for posting, and I'd hate to see it closed down again because people don't take the time to read the rules. Best of luck to you.

2. Posting Complaints

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[helfer]

Originally Posted by spearmaster

What did you play?

They have a special blackjack coupon and I played blackjack.

[helfer]

Originally Posted by Pinababy69

You have to at least give them the opportunity to address your problem.

I did and they closed my account. You mean given them another opportunity besides the first opportunity I suppose. But, I will follow your suggesstion and contact the representative. Thanks.

[Pinababy69]

Originally Posted by helfer

I did and they closed my account. You mean given them another opportunity besides the first opportunity I suppose. But, I will follow your suggesstion and contact the representative. Thanks.

Yes, I meant someone with a bit more authority and info than perhaps front line support.

[helfer]

Sent queries to Stevebuzz, alexbuzz and brianbuzz over the past couple days. Heard nothing. I think brianbuzz is the one who told me the casino is not interested in my business.

I registered and deposited but had to do something else that day. I came back the next day to play. I played some and won. Later I tried to log in and play more but was locked out. Why did it take them over 24 hours to decide they didn't like me? Why did they wait until after I played to close my account and take my funds?

[Casinomeister]

Originally Posted by helfer

Sent queries to Stevebuzz, alexbuzz and brianbuzz over the past couple days. Heard nothing. I think brianbuzz is the one who told me the casino is not interested in my business.

I registered and deposited but had to do something else that day. I came back the next day to play. I played some and won. Later I tried to log in and play more but was locked out. Why did it take them over 24 hours to decide they didn't like me? Why did they wait until after I played to close my account and take my funds?

Maybe it's because you have multiple accounts. That could be the reason

[Pinababy69]

Originally Posted by Casinomeister

Maybe it's because you have multiple accounts. That could be the reason

Thought there may be more to the story. It didn't make sense.

I know that Buzzluck is relatively new, and while I have no personal experience there......I can see how proactive they are on the forum and how they interact with players. Almost without exception, anyone who has thus far played there, has reported nothing but a positive experience. It didn't make sense to just pick on this one player, without some sort of valid reason.

I do wish they had chosen to communicate their findings to him directly, but perhaps they had a reason for that as well, no idea. Wouldn't have made much difference in the end anyway. Helfer, I'd suggest you find another place to play, and limit your accounts to one and one only.

[Casinomeister]

I said maybe and could

Nevertheless, it's being checked into fully as we speak (write). If this is the case, Helfer has no worries since he'll get his deposits back.