Buzzluck Closed my account ant took my winnings

[helfer]

Hello,

I registered at Buzzluck a few days ago. I claimed a bonus of 100. I played a bit and won a few hundred. I logged off. I attempted to log on again later but couldn't. I contacted support. After waiting a day I'm not told my account is closed and my deposit will be returned. Uh....what about my winnings? No mention of those. I didn't get to finish the wagering requirement but that's only b/c they closed me out.

They have given no reason other to say, "buzzluck is declined to accept your business". That's great except they did accept my registration and they did accept my deposit and they did accept my initial playing. I guess what they don't accept is my winning anything. I offered to sen in my ID but they didn't respond. What is going on here?

 

[spearmaster]

What did you play?

 

[Pinababy69]

The very first thing you should have done is contact one of the numerous reps for Buzzluck here on the forum Helfer. They are all here almost every day, and are very proactive on the forum. Here is the link for Stevebuzz, who is listed as the Director of Player Relations for Buzzluck.

https://www.casinomeister.com/forums/members/

Go to contact info, and click on send a PRIVATE message. Explain your situation to him and await his reply. If you are not satisfied with that reply, then you should PAB with Max accordingly. You have to at least give them the opportunity to address your problem.

You should also read the forum rules regarding posting of complaints. We just today got this section reopened for posting, and I'd hate to see it closed down again because people don't take the time to read the rules. Best of luck to you.

2. Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

2.4 - Casinomeister does not condone player fraud in any shape or form. If you knowingly commit fraud (creating bogus casino accounts, using fake IDs, committing Credit Card fraud, chargebacks, etc.) you will be permanently banned from the forum.

 

[helfer]

What did you play?

They have a special blackjack coupon and I played blackjack.

 

[helfer]

You have to at least give them the opportunity to address your problem.

I did and they closed my account. You mean given them another opportunity besides the first opportunity I suppose. But, I will follow your suggesstion and contact the representative. Thanks.

 

[Pinababy69]

I did and they closed my account. You mean given them another opportunity besides the first opportunity I suppose. But, I will follow your suggesstion and contact the representative. Thanks.

Yes, I meant someone with a bit more authority and info than perhaps front line support.

 

[helfer]

Sent queries to Stevebuzz, alexbuzz and brianbuzz over the past couple days. Heard nothing. I think brianbuzz is the one who told me the casino is not interested in my business.

I registered and deposited but had to do something else that day. I came back the next day to play. I played some and won. Later I tried to log in and play more but was locked out. Why did it take them over 24 hours to decide they didn't like me? Why did they wait until after I played to close my account and take my funds?

 

[The Dude]

Sent queries to Stevebuzz, alexbuzz and brianbuzz over the past couple days. Heard nothing. I think brianbuzz is the one who told me the casino is not interested in my business.

I registered and deposited but had to do something else that day. I came back the next day to play. I played some and won. Later I tried to log in and play more but was locked out. Why did it take them over 24 hours to decide they didn't like me? Why did they wait until after I played to close my account and take my funds?

Maybe it's because you have multiple accounts. That could be the reason

 

[Pinababy69]

Maybe it's because you have multiple accounts. That could be the reason

Thought there may be more to the story. It didn't make sense.

I know that Buzzluck is relatively new, and while I have no personal experience there......I can see how proactive they are on the forum and how they interact with players. Almost without exception, anyone who has thus far played there, has reported nothing but a positive experience. It didn't make sense to just pick on this one player, without some sort of valid reason.

I do wish they had chosen to communicate their findings to him directly, but perhaps they had a reason for that as well, no idea. Wouldn't have made much difference in the end anyway. Helfer, I'd suggest you find another place to play, and limit your accounts to one and one only.

 

[The Dude]

I said maybe and could

Nevertheless, it's being checked into fully as we speak (write). If this is the case, Helfer has no worries since he'll get his deposits back.

 

[lauram]

The interaction with this group is above and beyond for a casino. Have you tried going into their website and entering live lounge, one of the chat reps are usually there and can find your host for you and set up a private chat.
I have sent them emails to find they have returned a proper email back to me, not a auto response within minutes of me sending mine off. Time zone issue my make a bit of difference on this but i have seen their chat rep call their manager at home for information to help with.

 

[helfer]

Maybe it's because you have multiple accounts. That could be the reason

Are you saying I have more that one account in my name? If that is the case then it is my fault of course but I do not recall setting up an account there in the past. It's not in my list of casinos where I have an account.

Why won't any of them respond telling me this?

 

[Pinababy69]

Why won't any of them respond telling me this?

I agree on that part Helfer. Bryan said they are in the process of verifying their info, so I would hope they'll reply to you after that with their findings.

EDIT: I wanted to ask also....does anyone else use your computer? From work, home, anywhere? Multiple accounts doesn't always mean an account in the exact same name...it could mean an account from the same address, etc. This is especially important if there have been bonuses claimed on these accounts. A husband and wife could reside at the same address, and even use different computers....but most casinos will not allow both to claim bonuses, even though the accounts are separate. The general rule is one account per household. Some casinos will waive this in husband/wife situations, but this has to be okayed in writing prior to any play taking place.

 

[deltoid]

I doubt buzzluck would shoot themselves in the foot so early, but it's been known to happen.

OP, if you have multiple accounts, that is, you are playing as someone else to get the bonus, then you shouldn't even get your full deposit back. I think it'd be fair to have a term in the conditions that if the casino can prove you've registered multiple accounts, they should be able to withhold a fee to cover their transaction costs and the possibility of a chargeback.

That being said, innocent until proven guilty and hopefully Buzzluck can disclose to Bryan the necessary proof or clear this up. I don't expect them to make their case public as it could reveal trade secrets (how they detect fraudsters) but if they can prove it to the Meister than that's good enough for me.

I hope for all of our sakes that you aren't a fraud, helfer. Because if you are, you will have pissed everyone off here.

 

[The Dude]

@ Helfer

Did you get your deposits back from all accounts? Please let me know either here or PM thanks!

 

[deltoid]

Multiple accounts.

Sheesh.

 

[chuchu59]

If the OP had opened multiple accounts then definitely this is against the Ts and Cs and the accounts should be closed and deposits returned. However, if only one bonus had ever been taken then the casino should use discretion in whether to void winnings. Sometimes we open and account without depositing, forget about it and open a new one several months or a year later. This is especially so with MG or Playtech where you dont get to choose your username. If this were the case, the casino should just close the first one and let the second one operate normally. Of course, this is unlikely to be the case here as Buzzluck is so new so the OP is unlikely to have forgotten opening an account previously.

If Brianbuzz does reply to this thread I would really like to know that even in the event that the OP had multiple accounts, whether he claimed bonuses on his different accounts.

 

[helfer]

Bryan,

When you "all your accounts" it sounds like I have a dozen. As far I know, I had just one account. I acknowledge it is possible that I could have signed up in the past and forgotten to make note of my details. I don't think I deposited in the past becasue I typically use Neteller and I can't find a record of a transaction other than the one in question here. I am taking your word that the casino has told you I have more than one account in my name. I've tried to contact them to hear it but they don't respond.

To answer yuor question, yes I was refunded my 100 deposit from the account that was closed. I was not given my winnings.

 

[me_and_ed]

I am sorry but "dont recall" opening an account at a casino called BUZZLUCK.......Hmmmmmmm?????

 

[hitobito2005]

They're only a couple of months old so you should remember if you'd opened an account previously. Unless you have a really bad memory!

 

[vinylweatherman]

@ Helfer

Did you get your deposits back from all accounts? Please let me know either here or PM thanks!

Bryan,

When you "all your accounts" it sounds like I have a dozen. As far I know, I had just one account. I acknowledge it is possible that I could have signed up in the past and forgotten to make note of my details. I don't think I deposited in the past becasue I typically use Neteller and I can't find a record of a transaction other than the one in question here. I am taking your word that the casino has told you I have more than one account in my name. I've tried to contact them to hear it but they don't respond.

To answer yuor question, yes I was refunded my 100 deposit from the account that was closed. I was not given my winnings.

I suspect that they have provided Bryan with enough evidence of multiple accounts because of his question about refunded deposits.

You should now look to see if there is an innocent explanation for them having detected these multiple accounts. There can be, but you have to prove it, since it is "guilty on the balance of evidence" here, rather than "innocent until proven guilty".

 

[Rusty]

It would help if we heard some definitive statements instead of innuendo.

If it is multiple accounts was it just Two and only One was deposited to?

Were the multiple deposits to multiple accounts?

I have a lot of time for Buzzluck but no matter how vindicated they feel in their actions would it do any harm to tell the op why they were banned?
It may have saved this thread being posted.

I can only assume it is suspected fraud that goes a little deeper than what we see here and specific details are being withheld for security reasons.
There should still be room for a statement that clarifies things though even though the OP seems to have gone quietly.

 

[vinylweatherman]

Bryan,

When you "all your accounts" it sounds like I have a dozen. As far I know, I had just one account. I acknowledge it is possible that I could have signed up in the past and forgotten to make note of my details. I don't think I deposited in the past becasue I typically use Neteller and I can't find a record of a transaction other than the one in question here. I am taking your word that the casino has told you I have more than one account in my name. I've tried to contact them to hear it but they don't respond.

To answer yuor question, yes I was refunded my 100 deposit from the account that was closed. I was not given my winnings.

I have been reviewing your older posts, and it seems that some while ago you had trouble registering with MGS casinos, and simply tried registering again using the name of a neighbouring state, which worked.
I accept this was due to a problem with MGS registration software, and you were trying to find a solution because MGS were stonewalling your attempts to get an explanation. This revealed the bug was the name of your state, which had a hyphen in it.

Did you then fall into the habit of using the name of your neighbouring state when registering at any casino, or tried to solve errors by registering again using a "trial and error" approach until one "took".

The German language has a few non-standard characters, but validation software is likely to be looking for the standard US English character set, plus a few others that might have been specially programmed into it.

An alternative explanation was also offered, that your particular state was banned by Microgaming, even though this was not stated. Your successful registration by simply using a neighbouring state proves that, whether intended or not, MGS had indeed "banned" your particular state from playing.

The same problem may be present in the RTG registration process, or it may even be that Buzzluck, like MGS appeared to, have banned certain German states from playing in the casino, which fits their explanation that they have "declined to accept your business", even though you had NOT YET sent in your ID (so they CANNOT have much to go on in terms of "fake ID" fraud).

You also revealed the that you have a STATIC IP address, if this is still the case, and your IP address is linked to more than one account, then the evidence for multiple accounts would be overwhelming.

You do not look like an obvious candidate for a fraudulent player, but you ARE a player that only seems to post when they have a problem with a casino, as well as one that likes to play at many different casinos over time.

 

[helfer]

Was way for a bit.

Sure, I've played many casinos. And yes, I've posted when I've had an issue with a few. I've never been accused a fraud before though. That's why I posted. I haven't any idea why my account was closed still. Yes, my IP is static. No one else can use it as far as I know. If they tell me someone else with my IP also has an account then I'd be surprised as well as understanding of their motive. They have never responded to anything though. This is apparently a lost cause as far as finding anything more out. I'd be wary if I were anyone else.

Maybe they took my winnings because I bet more than 20% of my balance on a single hand. This new rule was not in the terms when I played though. They still might not have liked it and booted me because of it.

 

[Kenny Lingus]

They're only a couple of months old so you should remember if you'd opened an account previously. Unless you have a really bad memory!

Or you were really stoned when you signed up.....

 

[vinylweatherman]

Was way for a bit.

Sure, I've played many casinos. And yes, I've posted when I've had an issue with a few. I've never been accused a fraud before though. That's why I posted. I haven't any idea why my account was closed still. Yes, my IP is static. No one else can use it as far as I know. If they tell me someone else with my IP also has an account then I'd be surprised as well as understanding of their motive. They have never responded to anything though. This is apparently a lost cause as far as finding anything more out. I'd be wary if I were anyone else.

Maybe they took my winnings because I bet more than 20% of my balance on a single hand. This new rule was not in the terms when I played though. They still might not have liked it and booted me because of it.

This is quite likely, but if this was NOT against the terms THEN, they should pay up. This is one of the specific standards now in place for being an accredited casino. The standards also prohibit the confiscation of winnings using vague reasons, or relying on subjective terms and conditions.

It seems though that Bryan is pretty certain they "busted" you for having multiple accounts. Combine this with betting more than 20% of your balance per hand on a Blackjack bonus, and it looks like something that will get the risk department all hot & bothered.

If you have a static IP address, which is rare nowdays, then if the casino has more than one account registered from that same IP address, it looks like fraud.

The only way out really is to see if others have used your computer, OR YOUR INTERNET CONNECTION. If you have an unencrypted wireless router, it is easy for others nearby to hijack it. They could then carry out activities that will look like it was YOU, such as opening casino accounts.

These coincidences would only offer an innocent explanation for a very small number of duplicate accounts on the same IP, such as another member of the household, or the coincidence of another player both wanting to play at the casino, AND hijacking your connection.

What might get innocent players busted for fraud is over use of "refer a friend". A few casinos offer this, and even pay a bounty, but over use can distort the stats, and casinos will see a VERY large number of new sign-ups from a relatively SMALL area, and who might play the same. This looks like a syndicate of players, but could also be innocent, where a player has referred a few friends, with the bounty in mind, and also taught these friends a strategy to use to maximise their chance of profit, but who are NOT doing this as a syndicate.

 

[Stevebuzz]

Figured I'd step in and try to clarify some things for everyone. Let me state first that it is against our privacy policy to publicly discuss or share any details surrounding any account at Buzzluck.com.

As Helfer already publicly stated, his account was closed due to security concerns. I discussed the matter personally with Bryan from CasinoMeister, and he understood and had no objections over the actions we took. Helfer's deposit was returned to him and winnings were confiscated because he was in breach of the site terms and conditions.

While I'm not in the position to go into anything further at this point, I can assure you that there was more to this case than is being discussed, which puts us in a very difficult position since we are bound by our privacy policies.

We take security very seriously here at Buzzluck in order to protect our players and our business. When a situation arises that unequivocally points to fraudulent activity and breaches the terms and conditions, we act accordingly.

As many posters on this forum can attest to, Buzzluck provides an online casino experience that is second to none, and service is the top priority for everyone in our company. However, when certain accounts take part in suspicious activity, we investigate the matter thoroughly and make an appropriate and fair decision swiftly.


Steve

 

[Rusty]

I don't see how explaining which T&C was broken goes against your privacy policy especially since the issue has been raised in a public forum by the player themselves.
Surely the privacy policy is only really concerned with account information.

The OP stated that they were not told which T&C they were in breach of either so I still do not understand why they were not told - especially since this is apparently an open and shut case.

As much as I am sure Buzzluck will be right about this - what is to stop any Casino just using the "Goes against our privacy policy" line?
You may as well say, "We are right because we say so."

 

[love2winalot]

Hiya: First off thank you Casino Rep for posting. On-Line gaming would be a lot better off if more Casino Reps did this. However.............It appears that allmost ALL Casino's wait until a withdraw request to check if there are multiple accounts, or any other breach of the ToS.

What ever method is used, maybe it would be better to do this up front, inform the player of the violation, reccomend any soultion, if there is one, and either bann them and refund their deposit, "Minus winnings", or Minus winnings, and let them continue to play, as long as they now are following the T0S.
-------------------------------------------------------------------------

Sometimes this is just Fraud, on the players part. Other times, "as I have done before", it is simply going back to a Casino you played at before, and have forgotten your log in name, and or, password. In either case, it is pretty easy to check out what is what, and take the approapiate action.

imhop: No matter what the Casino did, I would, "without violating any confidential information", post what was done, and why, here on this board. After all, is this not a main reason why this board exist in the first place?

 

[vinylweatherman]

I don't see how explaining which T&C was broken goes against your privacy policy especially since the issue has been raised in a public forum by the player themselves.
Surely the privacy policy is only really concerned with account information.

The OP stated that they were not told which T&C they were in breach of either so I still do not understand why they were not told - especially since this is apparently an open and shut case.

As much as I am sure Buzzluck will be right about this - what is to stop any Casino just using the "Goes against our privacy policy" line?
You may as well say, "We are right because we say so."

Sometimes, this is because there was no SPECIFIC term actually broken by the player. This is often the case with "bonus abuse" issues, where the casino has just decided not to pay because they didn't like the way the player played. They just say it's "in the terms". It usually is, it's the "F U Clause" which gives casinos wide ranging rights not to pay if they don't feel like it.

This case looks a little different. Bryan has made comments that make it look as though it was a multiple account issue, and that he is happy with the evidence for this. I see no reason why players themselves cannot be told it is about multiple accounts (no need to go into details of how they got caught), since there can be innocent explanations, such as his partner, or even a grown up child still living at home, having opened an account with no idea that others had also.


More generally, whilst casinos can decline to do business with a player, this does NOT give them the right to decide not to do business RETROSPECTIVELY by confiscating winnings. This particular argument therefore, is irrelevant, and should not have been used as an excuse/explanation in this case.

The OP DOES now know that he is accused of opening multiple accounts, and therefore of fraud.

 

[zebedy]

=love2winalot;308832]Hiya: First off thank you Casino Rep for posting. On-Line gaming would be a lot better off if more Casino Reps did this. However.............It appears that allmost ALL Casino's wait until a withdraw request to check if there are multiple accounts, or any other breach of the ToS.

What ever method is used, maybe it would be better to do this up front, inform the player of the violation, reccomend any soultion, if there is one, and either bann them and refund their deposit, "Minus winnings", or Minus winnings, and let them continue to play, as long as they now are following the T0S.

The multiple account mistake happened to me at club world this was in there early days when they had club uk, club euro, and club usa, anyways i accidently opened 2 accounts at club usa, about 5 minutes after opening the account i received a phone call from club usa saying the i already had an account with them and they told me they were closing the new account down and gave my the username for the old account, i think the confusion came from them having 3 different names for one casino,

i was suprised at how fast they acted and asked them about it and they told me there security system went wild when it realised there was another account being opened with the same details,

so what you are asking can be done before it gets to the cashout stage,

i mean when innocent mistakes happen and someone registers the exact same details twice, i presume it would be harder to detect if they used different details when signing up

i was really impressed with club world for doing this

 

[chayton]

The multiple account mistake happened to me at club world this was in there early days when they had club uk, club euro, and club usa, anyways i accidently opened 2 accounts at club usa, about 5 minutes after opening the account i received a phone call from club usa saying the i already had an account with them and they told me they were closing the new account down and gave my the username for the old account, i think the confusion came from them having 3 different names for one casino,

i was suprised at how fast they acted and asked them about it and they told me there security system went wild when it realised there was another account being opened with the same details,

so what you are asking can be done before it gets to the cashout stage,

i mean when innocent mistakes happen and someone registers the exact same details twice, i presume it would be harder to detect if they used different details when signing up

i was really impressed with club world for doing this

Actually that happened to me after I got a new computer, I downloaded an MG casino and opened an account, they sent me an email within 10 minutes that they'd closed the account I'd just opened because I already had an account - they sent me the details and everything was fine, no hassles at all.

I agree, I think that the casinos can see right away if it's an honest mistake - if you're opening the account with the same name/address/phone number/email address etc - I don't think people who knowingly open multiple accounts to commit fraud do that, they'd use different names and addresses, right? So maybe it's not as obvious that the person has multiple accounts til the cashout stage when they discover the same Moneybookers account (for example) is linked to a name or email address that's linked to several other accounts...?

 

[dancinggoon]

It would be interesting to know, on wich date the player had made the bets that are against these 20% rule and on wich date this new point in their T&C was added.

I hope someone from buzzluck can give a detailed answer.

 

[Stevebuzz]

Let me add a few points:

1) The player was informed in no uncertain terms why the account was closed.

2) The details presented in this thread by the player have not been entirely accurate.

3) There is no doubt that this was not a case of accidentally creating multiple accounts months or even days apart.

4) Don't take our word for it. We spoke in detail with Bryan, who runs this site, during this situation and he backed us 100%. (Chime in any time Bryan )

5) Without getting into any specific details, I will provide the Ts and Cs that were violated (which can be found in our site ts and cs when you sign up):

II.viii - No single person may open more than one account with Buzzluck. Buzzluck reserves the right to close any account(s) if multiple accounts are found. Should Buzzluck (in its sole estimation) have grounds to believe that multiple accounts have been opened with the intention to defraud the company, Buzzluck may cancel any transaction related to such (attempted) fraudulent conduct. This rule may also apply to multiple accounts designating from the same address or same IP range.

II.ix - Buzzluck does not permit players to access their service using proxies, anonymisers, or relay servers. Players that access Buzzluck.com using one of the aforementioned mechanisms will have their accounts terminated without notice.


While we do respect the nature of this site and it's importance to both players and casinos, we are not always in a position to share details regarding accounts or the activities related to accounts. In these situations, we enlist the help and opinion of Bryan, who has done a great job over the many years representing/demanding fairness and making sure that it is upheld on both sides of the table.

While the far majority of you on CM are honest, loyal players, you must remember that there are many (a lot more than you can imagine) dishonest players that go through unimaginable lengths to defraud online gaming companies. It's unfortunate, but it's something we take VERY seriously because it can have a massively destructive impact on a business.

And yes, there are sadly too many rogue casinos out there. But we have worked very hard over our first four months with our players and those on this forum to build confidence and trust, even if you aren't playing with us (which you should be ). And yes, there have been some normal growing pains, but we have ALWAYS tried to do the right thing to resolve them.

I hope this settles all of your concerns. If not, let me know and I'll get back to you.

-Steve

 

[Stevebuzz]

It would be interesting to know, on wich date the player had made the bets that are against these 20% rule and on wich date this new point in their T&C was added.

I hope someone from buzzluck can give a detailed answer.

Had nothing to do with it, so I'm not sure where you are getting that from.

 

[Stevebuzz]

Hiya: First off thank you Casino Rep for posting. On-Line gaming would be a lot better off if more Casino Reps did this. However.............It appears that allmost ALL Casino's wait until a withdraw request to check if there are multiple accounts, or any other breach of the ToS.

What ever method is used, maybe it would be better to do this up front, inform the player of the violation, reccomend any soultion, if there is one, and either bann them and refund their deposit, "Minus winnings", or Minus winnings, and let them continue to play, as long as they now are following the T0S.
-------------------------------------------------------------------------

Sometimes this is just Fraud, on the players part. Other times, "as I have done before", it is simply going back to a Casino you played at before, and have forgotten your log in name, and or, password. In either case, it is pretty easy to check out what is what, and take the approapiate action.

imhop: No matter what the Casino did, I would, "without violating any confidential information", post what was done, and why, here on this board. After all, is this not a main reason why this board exist in the first place?

I think a lot of assumptions are being drawn here, which is our fault due to the fact that we will not discuss all the details publicly. However you should know that our action was taken quickly, long before the player is suggesting.

As much as I would like to straighten things out to keep a good player, there were no ambiguities here. It was clearly fraud, and we do not wish to cater to fraudulent accounts.

I would love to just present all the details related to this account and clear everything up. However our privacy policies are in part meant to protect us from future fraud. If you explain publicly what someone did, you are explaining to others how to do it. This is not a concern for CM readers as much as it is for the thousands of onlookers who visit the site each day.

Why can't we all just get along

 

[Stevebuzz]

Actually that happened to me after I got a new computer, I downloaded an MG casino and opened an account, they sent me an email within 10 minutes that they'd closed the account I'd just opened because I already had an account - they sent me the details and everything was fine, no hassles at all.

I agree, I think that the casinos can see right away if it's an honest mistake - if you're opening the account with the same name/address/phone number/email address etc - I don't think people who knowingly open multiple accounts to commit fraud do that, they'd use different names and addresses, right? So maybe it's not as obvious that the person has multiple accounts til the cashout stage when they discover the same Moneybookers account (for example) is linked to a name or email address that's linked to several other accounts...?

Sometimes it's easy to pick these mistakes out right when they happen, and work with the player to correct them. Other times people are using more sophisticated techniques that require investigation and time. This was a case of the latter, not us just being thick.


Steve

 

[Vortran007]

I forgot completely about this thread. I need reprogramming.

@ Helfer

Did you get your deposits back from all accounts? Please let me know either here or PM thanks!

He was just asking to make sure Helfer was taken care of before closing the account here for fraudulent activity. There was no "accidentally forgetting other accounts" - He opened a few of them. It was intentional - all opened within the same time frame, and he got caught.

He is a bogus player trying to pull a fast one. His account is now closed permanently for BSing the Casinomeister membership.

It would be interesting to know, on wich date the player had made the bets that are against these 20% rule and on wich date this new point in their T&C was added.

I hope someone from buzzluck can give a detailed answer.

Are you sure you are in the correct thread?

 

[Stevebuzz]

I forgot completely about this thread. I need reprogramming.



He was just asking to make sure Helfer was taken care of before closing the account here for fraudulent activity. There was no "accidentally forgetting other accounts" - He opened a few of them. It was intentional - all opened within the same time frame, and he got caught.

He is a bogus player trying to pull a fast one. His account is now closed permanently for BSing the Casinomeister membership.

Thank you Vortran. You are wise beyond your bytes.

 

[The Dude]

...
I would love to just present all the details related to this account and clear everything up. However our privacy policies are in part meant to protect us from future fraud. If you explain publicly what someone did, you are explaining to others how to do it. This is not a concern for CM readers as much as it is for the thousands of onlookers who visit the site each day...

Fraudsters are unbelievably stupid - but clever at the same time.

I am adamant to protect this site from being exploited by fraudsters and bogus players. Like Steve said, this community is a great one, and most of its members are legitimate players.

Unfortunately, there are some who don't give a shit about this community - you, or this website. The only thing they care about is that if they PAB or whine openly in the forum, they might get what they want = $$. Most of you know that I have zero tolerance for this.

Like Steve mentioned, spelling out everything what fraudsters do only empowers these a-holes to find other ways to waste our time.

 

[Rusty]

I am for fraudulent bullshitters being publicly electrocuted by Vortran - perhaps that should be in the forum rules.
Pisses me off when people try to take advantage of others who are willing to give up their time to help and besmirch the reputation of operations that are making a good name for themselves.

Thanks for taking the time to explain Buzzluck.