Buzzluck Closed my account ant took my winnings

[zebedy]

=love2winalot;308832]Hiya: First off thank you Casino Rep for posting. On-Line gaming would be a lot better off if more Casino Reps did this. However.............It appears that allmost ALL Casino's wait until a withdraw request to check if there are multiple accounts, or any other breach of the ToS.

What ever method is used, maybe it would be better to do this up front, inform the player of the violation, reccomend any soultion, if there is one, and either bann them and refund their deposit, "Minus winnings", or Minus winnings, and let them continue to play, as long as they now are following the T0S.

The multiple account mistake happened to me at club world this was in there early days when they had club uk, club euro, and club usa, anyways i accidently opened 2 accounts at club usa, about 5 minutes after opening the account i received a phone call from club usa saying the i already had an account with them and they told me they were closing the new account down and gave my the username for the old account, i think the confusion came from them having 3 different names for one casino,

i was suprised at how fast they acted and asked them about it and they told me there security system went wild when it realised there was another account being opened with the same details,

so what you are asking can be done before it gets to the cashout stage,

i mean when innocent mistakes happen and someone registers the exact same details twice, i presume it would be harder to detect if they used different details when signing up

i was really impressed with club world for doing this

[chayton]

The multiple account mistake happened to me at club world this was in there early days when they had club uk, club euro, and club usa, anyways i accidently opened 2 accounts at club usa, about 5 minutes after opening the account i received a phone call from club usa saying the i already had an account with them and they told me they were closing the new account down and gave my the username for the old account, i think the confusion came from them having 3 different names for one casino,

i was suprised at how fast they acted and asked them about it and they told me there security system went wild when it realised there was another account being opened with the same details,

so what you are asking can be done before it gets to the cashout stage,

i mean when innocent mistakes happen and someone registers the exact same details twice, i presume it would be harder to detect if they used different details when signing up

i was really impressed with club world for doing this

Actually that happened to me after I got a new computer, I downloaded an MG casino and opened an account, they sent me an email within 10 minutes that they'd closed the account I'd just opened because I already had an account - they sent me the details and everything was fine, no hassles at all.

I agree, I think that the casinos can see right away if it's an honest mistake - if you're opening the account with the same name/address/phone number/email address etc - I don't think people who knowingly open multiple accounts to commit fraud do that, they'd use different names and addresses, right? So maybe it's not as obvious that the person has multiple accounts til the cashout stage when they discover the same Moneybookers account (for example) is linked to a name or email address that's linked to several other accounts...?

[dancinggoon]

It would be interesting to know, on wich date the player had made the bets that are against these 20% rule and on wich date this new point in their T&C was added.

I hope someone from buzzluck can give a detailed answer.

[Stevebuzz]

Let me add a few points:

1) The player was informed in no uncertain terms why the account was closed.

2) The details presented in this thread by the player have not been entirely accurate.

3) There is no doubt that this was not a case of accidentally creating multiple accounts months or even days apart.

4) Don't take our word for it. We spoke in detail with Bryan, who runs this site, during this situation and he backed us 100%. (Chime in any time Bryan )

5) Without getting into any specific details, I will provide the Ts and Cs that were violated (which can be found in our site ts and cs when you sign up):

II.viii - No single person may open more than one account with Buzzluck. Buzzluck reserves the right to close any account(s) if multiple accounts are found. Should Buzzluck (in its sole estimation) have grounds to believe that multiple accounts have been opened with the intention to defraud the company, Buzzluck may cancel any transaction related to such (attempted) fraudulent conduct. This rule may also apply to multiple accounts designating from the same address or same IP range.

II.ix - Buzzluck does not permit players to access their service using proxies, anonymisers, or relay servers. Players that access Buzzluck.com using one of the aforementioned mechanisms will have their accounts terminated without notice.


While we do respect the nature of this site and it's importance to both players and casinos, we are not always in a position to share details regarding accounts or the activities related to accounts. In these situations, we enlist the help and opinion of Bryan, who has done a great job over the many years representing/demanding fairness and making sure that it is upheld on both sides of the table.

While the far majority of you on CM are honest, loyal players, you must remember that there are many (a lot more than you can imagine) dishonest players that go through unimaginable lengths to defraud online gaming companies. It's unfortunate, but it's something we take VERY seriously because it can have a massively destructive impact on a business.

And yes, there are sadly too many rogue casinos out there. But we have worked very hard over our first four months with our players and those on this forum to build confidence and trust, even if you aren't playing with us (which you should be ). And yes, there have been some normal growing pains, but we have ALWAYS tried to do the right thing to resolve them.

I hope this settles all of your concerns. If not, let me know and I'll get back to you.

-Steve

[Stevebuzz]

It would be interesting to know, on wich date the player had made the bets that are against these 20% rule and on wich date this new point in their T&C was added.

I hope someone from buzzluck can give a detailed answer.

Had nothing to do with it, so I'm not sure where you are getting that from.

[Stevebuzz]

Hiya: First off thank you Casino Rep for posting. On-Line gaming would be a lot better off if more Casino Reps did this. However.............It appears that allmost ALL Casino's wait until a withdraw request to check if there are multiple accounts, or any other breach of the ToS.

What ever method is used, maybe it would be better to do this up front, inform the player of the violation, reccomend any soultion, if there is one, and either bann them and refund their deposit, "Minus winnings", or Minus winnings, and let them continue to play, as long as they now are following the T0S.
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Sometimes this is just Fraud, on the players part. Other times, "as I have done before", it is simply going back to a Casino you played at before, and have forgotten your log in name, and or, password. In either case, it is pretty easy to check out what is what, and take the approapiate action.

imhop: No matter what the Casino did, I would, "without violating any confidential information", post what was done, and why, here on this board. After all, is this not a main reason why this board exist in the first place?

I think a lot of assumptions are being drawn here, which is our fault due to the fact that we will not discuss all the details publicly. However you should know that our action was taken quickly, long before the player is suggesting.

As much as I would like to straighten things out to keep a good player, there were no ambiguities here. It was clearly fraud, and we do not wish to cater to fraudulent accounts.

I would love to just present all the details related to this account and clear everything up. However our privacy policies are in part meant to protect us from future fraud. If you explain publicly what someone did, you are explaining to others how to do it. This is not a concern for CM readers as much as it is for the thousands of onlookers who visit the site each day.

Why can't we all just get along

[Stevebuzz]

Actually that happened to me after I got a new computer, I downloaded an MG casino and opened an account, they sent me an email within 10 minutes that they'd closed the account I'd just opened because I already had an account - they sent me the details and everything was fine, no hassles at all.

I agree, I think that the casinos can see right away if it's an honest mistake - if you're opening the account with the same name/address/phone number/email address etc - I don't think people who knowingly open multiple accounts to commit fraud do that, they'd use different names and addresses, right? So maybe it's not as obvious that the person has multiple accounts til the cashout stage when they discover the same Moneybookers account (for example) is linked to a name or email address that's linked to several other accounts...?

Sometimes it's easy to pick these mistakes out right when they happen, and work with the player to correct them. Other times people are using more sophisticated techniques that require investigation and time. This was a case of the latter, not us just being thick.


Steve

[Vortran007]

I forgot completely about this thread. I need reprogramming.

@ Helfer

Did you get your deposits back from all accounts? Please let me know either here or PM thanks!

He was just asking to make sure Helfer was taken care of before closing the account here for fraudulent activity. There was no "accidentally forgetting other accounts" - He opened a few of them. It was intentional - all opened within the same time frame, and he got caught.

He is a bogus player trying to pull a fast one. His account is now closed permanently for BSing the Casinomeister membership.

It would be interesting to know, on wich date the player had made the bets that are against these 20% rule and on wich date this new point in their T&C was added.

I hope someone from buzzluck can give a detailed answer.

Are you sure you are in the correct thread?

[Stevebuzz]

I forgot completely about this thread. I need reprogramming.



He was just asking to make sure Helfer was taken care of before closing the account here for fraudulent activity. There was no "accidentally forgetting other accounts" - He opened a few of them. It was intentional - all opened within the same time frame, and he got caught.

He is a bogus player trying to pull a fast one. His account is now closed permanently for BSing the Casinomeister membership.

Thank you Vortran. You are wise beyond your bytes.

[Casinomeister]

...
I would love to just present all the details related to this account and clear everything up. However our privacy policies are in part meant to protect us from future fraud. If you explain publicly what someone did, you are explaining to others how to do it. This is not a concern for CM readers as much as it is for the thousands of onlookers who visit the site each day...

Fraudsters are unbelievably stupid - but clever at the same time.

I am adamant to protect this site from being exploited by fraudsters and bogus players. Like Steve said, this community is a great one, and most of its members are legitimate players.

Unfortunately, there are some who don't give a shit about this community - you, or this website. The only thing they care about is that if they PAB or whine openly in the forum, they might get what they want = $$. Most of you know that I have zero tolerance for this.

Like Steve mentioned, spelling out everything what fraudsters do only empowers these a-holes to find other ways to waste our time.