Buzzluck Closed my account ant took my winnings

[vinylweatherman]

Originally Posted by Casinomeister

@ Helfer

Did you get your deposits back from all accounts? Please let me know either here or PM thanks!

Originally Posted by helfer

Bryan,

When you "all your accounts" it sounds like I have a dozen. As far I know, I had just one account. I acknowledge it is possible that I could have signed up in the past and forgotten to make note of my details. I don't think I deposited in the past becasue I typically use Neteller and I can't find a record of a transaction other than the one in question here. I am taking your word that the casino has told you I have more than one account in my name. I've tried to contact them to hear it but they don't respond.

To answer yuor question, yes I was refunded my €100 deposit from the account that was closed. I was not given my winnings.

I suspect that they have provided Bryan with enough evidence of multiple accounts because of his question about refunded deposits.

You should now look to see if there is an innocent explanation for them having detected these multiple accounts. There can be, but you have to prove it, since it is "guilty on the balance of evidence" here, rather than "innocent until proven guilty".

[Rusty]

It would help if we heard some definitive statements instead of innuendo.

If it is multiple accounts was it just Two and only One was deposited to?

Were the multiple deposits to multiple accounts?

I have a lot of time for Buzzluck but no matter how vindicated they feel in their actions would it do any harm to tell the op why they were banned?
It may have saved this thread being posted.

I can only assume it is suspected fraud that goes a little deeper than what we see here and specific details are being withheld for security reasons.
There should still be room for a statement that clarifies things though even though the OP seems to have gone quietly.

[vinylweatherman]

Originally Posted by helfer

Bryan,

When you "all your accounts" it sounds like I have a dozen. As far I know, I had just one account. I acknowledge it is possible that I could have signed up in the past and forgotten to make note of my details. I don't think I deposited in the past becasue I typically use Neteller and I can't find a record of a transaction other than the one in question here. I am taking your word that the casino has told you I have more than one account in my name. I've tried to contact them to hear it but they don't respond.

To answer yuor question, yes I was refunded my €100 deposit from the account that was closed. I was not given my winnings.

I have been reviewing your older posts, and it seems that some while ago you had trouble registering with MGS casinos, and simply tried registering again using the name of a neighbouring state, which worked.
I accept this was due to a problem with MGS registration software, and you were trying to find a solution because MGS were stonewalling your attempts to get an explanation. This revealed the bug was the name of your state, which had a hyphen in it.

Did you then fall into the habit of using the name of your neighbouring state when registering at any casino, or tried to solve errors by registering again using a "trial and error" approach until one "took".

The German language has a few non-standard characters, but validation software is likely to be looking for the standard US English character set, plus a few others that might have been specially programmed into it.

An alternative explanation was also offered, that your particular state was banned by Microgaming, even though this was not stated. Your successful registration by simply using a neighbouring state proves that, whether intended or not, MGS had indeed "banned" your particular state from playing.

The same problem may be present in the RTG registration process, or it may even be that Buzzluck, like MGS appeared to, have banned certain German states from playing in the casino, which fits their explanation that they have "declined to accept your business", even though you had NOT YET sent in your ID (so they CANNOT have much to go on in terms of "fake ID" fraud).

You also revealed the that you have a STATIC IP address, if this is still the case, and your IP address is linked to more than one account, then the evidence for multiple accounts would be overwhelming.

You do not look like an obvious candidate for a fraudulent player, but you ARE a player that only seems to post when they have a problem with a casino, as well as one that likes to play at many different casinos over time.

[helfer]

Was way for a bit.

Sure, I've played many casinos. And yes, I've posted when I've had an issue with a few. I've never been accused a fraud before though. That's why I posted. I haven't any idea why my account was closed still. Yes, my IP is static. No one else can use it as far as I know. If they tell me someone else with my IP also has an account then I'd be surprised as well as understanding of their motive. They have never responded to anything though. This is apparently a lost cause as far as finding anything more out. I'd be wary if I were anyone else.

Maybe they took my winnings because I bet more than 20% of my balance on a single hand. This new rule was not in the terms when I played though. They still might not have liked it and booted me because of it.

[Kenny Lingus]

Originally Posted by liquuid_fusion

They're only a couple of months old so you should remember if you'd opened an account previously. Unless you have a really bad memory!

Or you were really stoned when you signed up.....

[vinylweatherman]

Originally Posted by helfer

Was way for a bit.

Sure, I've played many casinos. And yes, I've posted when I've had an issue with a few. I've never been accused a fraud before though. That's why I posted. I haven't any idea why my account was closed still. Yes, my IP is static. No one else can use it as far as I know. If they tell me someone else with my IP also has an account then I'd be surprised as well as understanding of their motive. They have never responded to anything though. This is apparently a lost cause as far as finding anything more out. I'd be wary if I were anyone else.

Maybe they took my winnings because I bet more than 20% of my balance on a single hand. This new rule was not in the terms when I played though. They still might not have liked it and booted me because of it.

This is quite likely, but if this was NOT against the terms THEN, they should pay up. This is one of the specific standards now in place for being an accredited casino. The standards also prohibit the confiscation of winnings using vague reasons, or relying on subjective terms and conditions.

It seems though that Bryan is pretty certain they "busted" you for having multiple accounts. Combine this with betting more than 20% of your balance per hand on a Blackjack bonus, and it looks like something that will get the risk department all hot & bothered.

If you have a static IP address, which is rare nowdays, then if the casino has more than one account registered from that same IP address, it looks like fraud.

The only way out really is to see if others have used your computer, OR YOUR INTERNET CONNECTION. If you have an unencrypted wireless router, it is easy for others nearby to hijack it. They could then carry out activities that will look like it was YOU, such as opening casino accounts.

These coincidences would only offer an innocent explanation for a very small number of duplicate accounts on the same IP, such as another member of the household, or the coincidence of another player both wanting to play at the casino, AND hijacking your connection.

What might get innocent players busted for fraud is over use of "refer a friend". A few casinos offer this, and even pay a bounty, but over use can distort the stats, and casinos will see a VERY large number of new sign-ups from a relatively SMALL area, and who might play the same. This looks like a syndicate of players, but could also be innocent, where a player has referred a few friends, with the bounty in mind, and also taught these friends a strategy to use to maximise their chance of profit, but who are NOT doing this as a syndicate.

[Stevebuzz]

Figured I'd step in and try to clarify some things for everyone. Let me state first that it is against our privacy policy to publicly discuss or share any details surrounding any account at Buzzluck.com.

As Helfer already publicly stated, his account was closed due to security concerns. I discussed the matter personally with Bryan from CasinoMeister, and he understood and had no objections over the actions we took. Helfer's deposit was returned to him and winnings were confiscated because he was in breach of the site terms and conditions.

While I'm not in the position to go into anything further at this point, I can assure you that there was more to this case than is being discussed, which puts us in a very difficult position since we are bound by our privacy policies.

We take security very seriously here at Buzzluck in order to protect our players and our business. When a situation arises that unequivocally points to fraudulent activity and breaches the terms and conditions, we act accordingly.

As many posters on this forum can attest to, Buzzluck provides an online casino experience that is second to none, and service is the top priority for everyone in our company. However, when certain accounts take part in suspicious activity, we investigate the matter thoroughly and make an appropriate and fair decision swiftly.


Steve

[Rusty]

I don't see how explaining which T&C was broken goes against your privacy policy especially since the issue has been raised in a public forum by the player themselves.
Surely the privacy policy is only really concerned with account information.

The OP stated that they were not told which T&C they were in breach of either so I still do not understand why they were not told - especially since this is apparently an open and shut case.

As much as I am sure Buzzluck will be right about this - what is to stop any Casino just using the "Goes against our privacy policy" line?
You may as well say, "We are right because we say so."

[love2winalot]

Hiya: First off thank you Casino Rep for posting. On-Line gaming would be a lot better off if more Casino Reps did this. However.............It appears that allmost ALL Casino's wait until a withdraw request to check if there are multiple accounts, or any other breach of the ToS.

What ever method is used, maybe it would be better to do this up front, inform the player of the violation, reccomend any soultion, if there is one, and either bann them and refund their deposit, "Minus winnings", or Minus winnings, and let them continue to play, as long as they now are following the T0S.
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Sometimes this is just Fraud, on the players part. Other times, "as I have done before", it is simply going back to a Casino you played at before, and have forgotten your log in name, and or, password. In either case, it is pretty easy to check out what is what, and take the approapiate action.

imhop: No matter what the Casino did, I would, "without violating any confidential information", post what was done, and why, here on this board. After all, is this not a main reason why this board exist in the first place?

[vinylweatherman]

Originally Posted by Rusty

I don't see how explaining which T&C was broken goes against your privacy policy especially since the issue has been raised in a public forum by the player themselves.
Surely the privacy policy is only really concerned with account information.

The OP stated that they were not told which T&C they were in breach of either so I still do not understand why they were not told - especially since this is apparently an open and shut case.

As much as I am sure Buzzluck will be right about this - what is to stop any Casino just using the "Goes against our privacy policy" line?
You may as well say, "We are right because we say so."

Sometimes, this is because there was no SPECIFIC term actually broken by the player. This is often the case with "bonus abuse" issues, where the casino has just decided not to pay because they didn't like the way the player played. They just say it's "in the terms". It usually is, it's the "F U Clause" which gives casinos wide ranging rights not to pay if they don't feel like it.

This case looks a little different. Bryan has made comments that make it look as though it was a multiple account issue, and that he is happy with the evidence for this. I see no reason why players themselves cannot be told it is about multiple accounts (no need to go into details of how they got caught), since there can be innocent explanations, such as his partner, or even a grown up child still living at home, having opened an account with no idea that others had also.


More generally, whilst casinos can decline to do business with a player, this does NOT give them the right to decide not to do business RETROSPECTIVELY by confiscating winnings. This particular argument therefore, is irrelevant, and should not have been used as an excuse/explanation in this case.

The OP DOES now know that he is accused of opening multiple accounts, and therefore of fraud.