Buzzluck Closed my account ant took my winnings

[lauram]

The interaction with this group is above and beyond for a casino. Have you tried going into their website and entering live lounge, one of the chat reps are usually there and can find your host for you and set up a private chat.
I have sent them emails to find they have returned a proper email back to me, not a auto response within minutes of me sending mine off. Time zone issue my make a bit of difference on this but i have seen their chat rep call their manager at home for information to help with.

[helfer]

Originally Posted by Casinomeister

Maybe it's because you have multiple accounts. That could be the reason

Are you saying I have more that one account in my name? If that is the case then it is my fault of course but I do not recall setting up an account there in the past. It's not in my list of casinos where I have an account.

Why won't any of them respond telling me this?

[Pinababy69]

Originally Posted by helfer

Why won't any of them respond telling me this?

I agree on that part Helfer. Bryan said they are in the process of verifying their info, so I would hope they'll reply to you after that with their findings.

EDIT: I wanted to ask also....does anyone else use your computer? From work, home, anywhere? Multiple accounts doesn't always mean an account in the exact same name...it could mean an account from the same address, etc. This is especially important if there have been bonuses claimed on these accounts. A husband and wife could reside at the same address, and even use different computers....but most casinos will not allow both to claim bonuses, even though the accounts are separate. The general rule is one account per household. Some casinos will waive this in husband/wife situations, but this has to be okayed in writing prior to any play taking place.

[deltoid]

I doubt buzzluck would shoot themselves in the foot so early, but it's been known to happen.

OP, if you have multiple accounts, that is, you are playing as someone else to get the bonus, then you shouldn't even get your full deposit back. I think it'd be fair to have a term in the conditions that if the casino can prove you've registered multiple accounts, they should be able to withhold a fee to cover their transaction costs and the possibility of a chargeback.

That being said, innocent until proven guilty and hopefully Buzzluck can disclose to Bryan the necessary proof or clear this up. I don't expect them to make their case public as it could reveal trade secrets (how they detect fraudsters) but if they can prove it to the Meister than that's good enough for me.

I hope for all of our sakes that you aren't a fraud, helfer. Because if you are, you will have pissed everyone off here.

[Casinomeister]

@ Helfer

Did you get your deposits back from all accounts? Please let me know either here or PM thanks!

[deltoid]

Multiple accounts.

Sheesh.

[chuchu59]

If the OP had opened multiple accounts then definitely this is against the Ts and Cs and the accounts should be closed and deposits returned. However, if only one bonus had ever been taken then the casino should use discretion in whether to void winnings. Sometimes we open and account without depositing, forget about it and open a new one several months or a year later. This is especially so with MG or Playtech where you dont get to choose your username. If this were the case, the casino should just close the first one and let the second one operate normally. Of course, this is unlikely to be the case here as Buzzluck is so new so the OP is unlikely to have forgotten opening an account previously.

If Brianbuzz does reply to this thread I would really like to know that even in the event that the OP had multiple accounts, whether he claimed bonuses on his different accounts.

[helfer]

Bryan,

When you "all your accounts" it sounds like I have a dozen. As far I know, I had just one account. I acknowledge it is possible that I could have signed up in the past and forgotten to make note of my details. I don't think I deposited in the past becasue I typically use Neteller and I can't find a record of a transaction other than the one in question here. I am taking your word that the casino has told you I have more than one account in my name. I've tried to contact them to hear it but they don't respond.

To answer yuor question, yes I was refunded my €100 deposit from the account that was closed. I was not given my winnings.

[me_and_ed]

I am sorry but "dont recall" opening an account at a casino called BUZZLUCK.......Hmmmmmmm?????

[liquuid_fusion]

They're only a couple of months old so you should remember if you'd opened an account previously. Unless you have a really bad memory!