All Star Slots bonus

[silcnlayc]

I wish I had read that before I got so disgusted I found a game that was losing and bet really high just to get it over with.

As I said Denny, instead of making players happy with this truly awful bonus system implemented your casino is pushing them away to other casinos...you are losing players due to this bonus system.

Anything you win from the bonus goes back in the bonus....that's just stupid if it never ends.

How is this a benefit to the player???? No matter how you try to explain it, it SUCKS.

The casino sees it as a good thing because the casino benefits from the ongoing deposits to clear the bonus...but in the long run, you are actually hurting yourselves, buy reducing the players that will put up with this sneaky bonus.

It has no end as many say if caught up in it. And it is NOT FREE bonus money because you have to deposit to be able to be in the running for a withdrawal so no matter how you try to make it pretty, it is a very ugly promo forced on a player. JMO.


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[Nifty29]

I know Denny is just trying to be helpful, and he doesnt personally have responsibility for the software, but why he keeps defending this totally roguish bonus system is beyond me.

The software doesnt distinguish between bonus and real whilst playing the games, so it is very easy for the player to get caught and win something big on bonus money (like some posters above).

Ive said it before, but if a player takes a 10% bonus with a 25xB WR, then the MOST they should have to wager is 25 TIMES THE BONUS ORIGINALLY AWARDED. It is totally unacceptable to hold a player to a wagering amount that they DID NOT agree to in the first place.

I believe when you deposit and accept a bonus you make a contract based on that deposit and the amount of wagering required to clear that bonus

Why cant someone from AllStar come out and say 'You know what, the bonus system does suck and we are going to request that Wizard change it ASAP' - it would give them some credibility at least and prove that they actually listen to their players.

Ignoring the vast majority and trying to make a silk purse out of a pigs' ear every time someone says they hate it just makes players think 'why bother' and they'll go play elsewhere.

[silcnlayc]

it just makes players think 'why bother' and they'll go play elsewhere.

I agree. That is what I have been trying to get across. I do not want the casino to fail because I do like the games, but continuing down this path does not bode well in the long run for survivability.

.

[All Star Slots]

Hi guys,

As mentioned previously, this is something that we are relaying to Wizard Gaming. That I can assure you of.

I agree that the bonus system has its faults, which is why your posts and suggestions are assisting to re-addressing the bonus system. Finding the best bonus solution is what we're aiming for and we hope that our players will continue to post helpful suggestions for what they would like to see.

I would appreciate that you would for a moment consider our situation; this is a software issue and there is only so much influence a licensee on any software platform can have. If other casinos or pending casinos with Wizard Gaming are happy with the bonusing structure then ultimately it will be Wizard Gaming that will decide on whether major changes will happen across all its licensed casinos.

Alternatively, if we turn out to be the only casino on Wizard Gaming that wishes to change the bonus structure, then we will have to make specialist arrangements so that their developers can work outside of their current tight scheduling to make such a request a reality. Either way changes on software take time.

I will ask Wizard Gaming to see if they will be able to publically post a response.

Nifty29, I understand your point, but I think it isn’t justified to say that All Star Slots doesn’t listen to its players. We have been actively posting and looking for solutions to this but ultimately as it is a software issue; it isn’t something that we outright control.


Regards,
Denny
All Star Slots
New Slots, Classic Thrills

[Jasminebed]

I don't totally see this as a terrible bonus structure, but there needs to be something in place for the player to check just where they are in terms of deposit vs bonus other than going to the lobby to check.

Also, bonuses should be OPTIONAL. We seem to have casinos that add bonuses to every deposit, and others than ban players from bonuses for taking too many!

[KasinoKing]

I don't totally see this as a terrible bonus structure, but there needs to be something in place for the player to check just where they are in terms of deposit vs bonus other than going to the lobby to check.

Also, bonuses should be OPTIONAL. We seem to have casinos that add bonuses to every deposit, and others than ban players from bonuses for taking too many!

I agree this is not actually a bad bonus system, as long as players are aware of exactly how it works before they start.

At the end of the day we're still talking about a cashable bonus with a WR of only Bonus x 25.
How many casinos have better terms than that?
Not many.

Most Rival bonuses now are Bonus x60 or more, MG is x30 or more, most RTG's & Playtechs are phantom, etc.

As long as you play it correctly, this slots bonus at All Star is one of the best you'll find anywhere these days.

I do however totally agree that bonuses must be optional, and that with this bonus system, players do need an indicator within the slot itself to show them if they are playing real money or bonus chips.

KK

[Wizardgaming]

Wanted to address the issues that have been raised regarding our bonus system.

I think in comparison to traditional bonus systems, ours is more player friendly in that it does not impose restrictions on cashing out your cash balance.

It also transparently shows the progress of a players conversion of bonus money into withdrawlable cash.

Other bonus systems do restrict the withdrawal of even the original cash deposit and do not transparently show the progress towards meeting wagering requirements.

In response to player feedback, we now give operators the ability to not apply bonuses to players that request it.

So, if players do not want any wagering requirements on their bets, they may request to be excluded from bonuses.

Once a player's cash balance is depleted, our software will switch to making bets with the bonus balance.

Wins from such bets do attract wagering requirements and with play are moved over to the cash balance where they may be withdrawn (operator wagering requirements should be checked as our operators are free to set their own individual rules and requirements).

In future versions of our software, we will display a pop-up when wagering switches to taking place from the bonus balance and we will offer players the ability to opt out of bonuses in the software itself.

We will also let the balance in the slot games themselves show how much is in cash and how much in bonus if the balance is hovered over during game play.

Our goal is to have a completely transparent bonus system and we do thank those players that have highlighted this issue so that we can take steps to make our bonus system more transparent and thus less likely to deliver any kind of surprise to the player.

[silcnlayc]

So, if players do not want any wagering requirements on their bets, they may request to be excluded from bonuses.

I asked recently to be excluded from all bonuses, but I had to do it after every deposit. Can we now be excluded permantly without having to ask each and every time ?? Just wondering if this is what you are saying?

.

[suzy1975]

Okay i dont want to go casino bashing and especially not one i like but...
I had a rude awakening as to how their quick cash bonus system works and i think it stinks!

I deposited $30 via Neteller and received the standard 10% bonus.
From what i understood, i had to wager the $3 25x for it to clear into my cash balance.

I did very poorly playing slots on my deposit and had $3.19 left ($3 bonus).
I did a $0.30 spin which used $0.11 from the bonus money as i only had $0.19 left in the cash balance.
I hit the bonus round and won $11.37.
I then got lucky and started winning and when i got out of the game after a while i looked at my account in shock.
I had $60 in cash and $55.60 in the bonus account.
I thought it had to be a mistake as i for sure wagered a hell of a lot more than the $3 25x so i contacted support and was told this...



So in other words, If my deposit had just lasted long enough to wager the 25x $3 which would of been $75 i would of been fine, but because my deposit went south faster than lightning and i used $0.11 from the bonus account, i now have to wager an extreme amount if i want to cashout all of it and considering i only low roll its out of the question.

And it all starts back up again if i lose the cash balance and start winning on the bonus amount...it could go on forever.

I have no problem with having to wager an amount of a bonus received and yes its good that it gets put into the cash balance at $5 increments but IMO it should stop after you have wagered your original bonus... much like MG bonuses work.

It's a shame as i really like this casino and it was fast becoming a favorite on my desktop.

Hi there Rusty , don't you find it amazing the amount of times you are down to your final spins and hit a win? This is surely only to keep the payout percentages above board.

[Nifty29]

At the end of the day we're still talking about a cashable bonus with a WR of only Bonus x 25.
How many casinos have better terms than that?
Not many.
Most Rival bonuses now are Bonus x60 or more, MG is x30 or more, most RTG's & Playtechs are phantom, etc.

On this point KK we are in agreement.

However, my point has always been that the actual wagering requirements to be able to cash out your entire balance depends on whether you are unlucky enough to hit something big when using the bonus funds.

If one is given a 10% bonus on a $100 deposit with a 25xB WR, then after wagering $250 one should be able to cashout as per the casinos you mentioned.

At NO time should the player be held to any additional wagering requirements. Im sorry, but that is just completely unreasonable IMO.

Denny posted earlier:

All our bonuses are subject to a 25x play-through wagering requirement upon any bonuses you are credited or any funds in your bonus account that have been won from a wager consisting of funds from the Bonus Balance.

Here is the BIG difference between AllStarSlots and all the other providers, and IMO it overrides the benefit of the lower bonus WR. At least if you hit something nice with your last few bucks with the others, you can still cash out your winnings when the original WR has been met and not potentially have to keep wagering 100's or 1000's over and above to clear the bonus balance.

Its really the only gripe I have with the casino, as the games I really like and the service seems pretty good and they have a monthly bonus...but the bonus system is not a fair one and I dont want to be caught out like poor RUSTYROO was.