Casino Rewards - Misleading Info

[SolarSmudge]

As someone who flits around the net looking for good places to play I usually find myself on a Microgaming site and have thus got more than one account with different Casino Rewards casinos.

I noticed recently that I had accumulated a few VIP points on my accounts and tried to cash them in for more play. However, a message popped up telling me that because of abuse the points were not currently available. After speaking to someone in Live Chat I was told that if I deposited and played I would be able to redeem them.

So I did deposit, lost my money and then tried to redeem them. Still I was refused. After going back to Live Chat I was told that I need to "continue" depositing and playing. All this for £20.

Now I don't want to be a pedant but the 'Loyalty Programme' on Golden Tiger Casino says the following;-

When you play at Golden Tiger Casino you'll be awarded VIP loyalty points. Every 100 points is worth a dollar in chips. There are also numerous promotions which earn you VIP points. Just like frequent flyer points, the VIP loyalty program rewards players for their loyalty. The more you play the more rewards you get and since they're your points we put you in control of them. You can go to the CasinoRewards site and check your account at any time. Other casinos make you wait until they're ready to give you credit. We let you do it at any time. As long as you've got 1000 points in your account you can withdraw when you want to. And even better yet all transactions are done in Real Time!


The highlighting of the red section of that quote is mine but it does seem to sit uneasily with their policy of locking up the VIP points and not allowing you to redeem them. I was told there are "terms and conditions" which need to be met. In all honesty I can't say I've ever seen a casino where the use of your Comp Points (which are an after-wager bonus after all) is so tightly bound by terms and conditions, or even bound at all come to that!?

I could get mad but for the sake of about twenty quid the easiest thing to do is to go another Casino where Comp Points are Comp Points.

I am though quite disappointed in Casino Rewards and feel they should look again at their marketing promises.

If I've posted this on the wrong part of the site then please accept my apologies and feel free to move it to the relevant forum.

[SolarSmudge]

If you can excuse the sorry practice of replying to your own post, could I also point out that I never play anything except Slots online! And I think I've only ever made one (small-ish) withdrawal from CR.

[SlotMonster]

As long as you've got 1000 points in your account you can withdraw when you want to

Have you accumulated 1000 points? AFAIK, 1000 points - minimum sum to redeem..

[SolarSmudge]

Have you accumulated 1000 points? AFAIK, 1000 points - minimum sum to redeem..

A fair question, but yeah, Waaaaaay over that limit by many, many thousands.

[soflat]

They've been doing that for ages.

[daera]

As someone who flits around the net looking for good places to play I usually find myself on a Microgaming site and have thus got more than one account with different Casino Rewards casinos.

I noticed recently that I had accumulated a few VIP points on my accounts and tried to cash them in for more play. However, a message popped up telling me that because of abuse the points were not currently available. After speaking to someone in Live Chat I was told that if I deposited and played I would be able to redeem them.

So I did deposit, lost my money and then tried to redeem them. Still I was refused. After going back to Live Chat I was told that I need to "continue" depositing and playing. All this for £20.

Now I don't want to be a pedant but the 'Loyalty Programme' on Golden Tiger Casino says the following;-

When you play at Golden Tiger Casino you'll be awarded VIP loyalty points. Every 100 points is worth a dollar in chips. There are also numerous promotions which earn you VIP points. Just like frequent flyer points, the VIP loyalty program rewards players for their loyalty. The more you play the more rewards you get and since they're your points we put you in control of them. You can go to the CasinoRewards site and check your account at any time. Other casinos make you wait until they're ready to give you credit. We let you do it at any time. As long as you've got 1000 points in your account you can withdraw when you want to. And even better yet all transactions are done in Real Time!


The highlighting of the red section of that quote is mine but it does seem to sit uneasily with their policy of locking up the VIP points and not allowing you to redeem them. I was told there are "terms and conditions" which need to be met. In all honesty I can't say I've ever seen a casino where the use of your Comp Points (which are an after-wager bonus after all) is so tightly bound by terms and conditions, or even bound at all come to that!?

I could get mad but for the sake of about twenty quid the easiest thing to do is to go another Casino where Comp Points are Comp Points.

I am though quite disappointed in Casino Rewards and feel they should look again at their marketing promises.

If I've posted this on the wrong part of the site then please accept my apologies and feel free to move it to the relevant forum.

Do you have much history at any one of their casinos? Or have you mostly just done bonuses or deposit with welcome bonus so far?

Why not ask support to explain the situation more clearly and tell you exactly why you can't redeem them now and exactly what you have to do before you can redeem them.'

I play at Blackjack Ballroom all the time and never have a lick of trouble here. Casino Rewards is one of my favorite groups to play.

[mecan49]

I too play at Casino Rewards, and like them. I have never had a problem redeeming my points either. I also know that they automatically give you accts to the various casinos that u are eligable for when you sign up. So yes, I would ck further into the problems and ask specifically why you cant redeem them. I do it thru the casino I wish to use when I redeem them.

[slotplayer]

They just send me $50 in points. Didn't win off it though.

I can cash the points in at any of the casinos I'm registered at or through the casino. Although I only have Casino Classics installed now. The others I deleted a long time ago.

Kinda hard to win on their casinos I find.

[kmay87]

Casino Rewards is one of those groups that while trustworthy and relatively quick payers (excluding the 48 hour pending withdrawal) but they can and do enforce their t & cs. One example is about having to have made a deposit without a bonus before you can claim another - this is of course mainly for those players who would otherwise go to every casino, claim the signup bonus and move on. In a way, it's pretty good that they allow you to claim bonuses at all their casinos, but when they 'hide' terms like this, it can be easy to miss them and suffer misfortune later on.

This is why they are quite fond of bonus banning - perhaps this is what has happened in your case?

[RUSTYROO]

As someone who flits around the net looking for good places to play I usually find myself on a Microgaming site and have thus got more than one account with different Casino Rewards casinos.

I noticed recently that I had accumulated a few VIP points on my accounts and tried to cash them in for more play. However, a message popped up telling me that because of abuse the points were not currently available. After speaking to someone in Live Chat I was told that if I deposited and played I would be able to redeem them.

So I did deposit, lost my money and then tried to redeem them. Still I was refused. After going back to Live Chat I was told that I need to "continue" depositing and playing. All this for £20.

Now I don't want to be a pedant but the 'Loyalty Programme' on Golden Tiger Casino says the following;-

When you play at Golden Tiger Casino you'll be awarded VIP loyalty points. Every 100 points is worth a dollar in chips. There are also numerous promotions which earn you VIP points. Just like frequent flyer points, the VIP loyalty program rewards players for their loyalty. The more you play the more rewards you get and since they're your points we put you in control of them. You can go to the CasinoRewards site and check your account at any time. Other casinos make you wait until they're ready to give you credit. We let you do it at any time. As long as you've got 1000 points in your account you can withdraw when you want to. And even better yet all transactions are done in Real Time!


The highlighting of the red section of that quote is mine but it does seem to sit uneasily with their policy of locking up the VIP points and not allowing you to redeem them. I was told there are "terms and conditions" which need to be met. In all honesty I can't say I've ever seen a casino where the use of your Comp Points (which are an after-wager bonus after all) is so tightly bound by terms and conditions, or even bound at all come to that!?

I could get mad but for the sake of about twenty quid the easiest thing to do is to go another Casino where Comp Points are Comp Points.

I am though quite disappointed in Casino Rewards and feel they should look again at their marketing promises.

If I've posted this on the wrong part of the site then please accept my apologies and feel free to move it to the relevant forum.

I too have this same problem. I have 7000 points that i can claim.
When i got the same message you did, i contacted support and was told the same thing but i kept questioning about it because it sounded fishy.

I said i wasn't just going to keep depositing just so i could maybe unlock the points without knowing how much i needed to deposit as i might have to deposit thousands.

I was then told it wouldn't be thousands and so the most i could get out of them is that it was under $1000 for sure and he thought much less than that but that's all he knew....ya right!

I manly played at blackjackballroom but had a few other accounts linked with casinorewards before they added the new casinos to the group.

This problem only happened after not playing with any of them for a few months and then getting emails saying i had $10 free in my account and naturally i tried to claim them and i was denied.

Before that, i had no problem claiming my points earned from my deposits playing on slots and now if i deposit and play i am not allowed to claim what i earned by wagering my own funds.

Since then i have made a few deposits and it still says the same thing.
I don't play there that often anymore and if i do i am not holding my breathe to see if i have hit that golden deposit that will unlock my comp points.

Even if i did manage to unlock them, then what....
Then they might send me out more free comps and my account locks up again.
More often than not, if i want to play and not be able to earn comp points i will choose Ladbrokes, at least they pay me within 6 hours.

P.S I have never been labeled a bonus abuser and when i first got that message i was so pissed as i felt like they were insinuating i was one.