Resolved Really...Really need opinions on a bonus situation

[lauram]

If your money was moved from playthrough to cash area then i believe you can play any games after that. At least i have done so without any problems of cashing out. The only time i did have a prob is if the bonus i got was to be deducted from my withdraw so if i was cashing out 150 and i had a 125 bonus i could only withdraw 25.

[LaHutti]

In a weird kinda way, this is too funny (ofcourse not for the OP)
Some other casinos will try anything they can, to hit you with "bonus abuse", if you do what THIS casino demands of you ... what a wonderful world, this world of online gambling
Hope you'll just get what's rightfully yours, and an apology on top of it.

[vinylweatherman]

This same stunt was pulled by a Playtech casino, and they got away with it

They have an unclear term, but are interpreting the rules in the most negative way possible in order to extract more playthrough.

One you meet the terms, the funds do indeed become yours. If they want to have a restriction carried over to when the funds have been converted and can be withdrawn, this must be SPECIFICALLY indicated in the terms. It is not good enough for them to say they can do something because the terms don't say that the cannot. It doesn't work that way for players. Many players have argued that there is nothing in the terms to say they cannot do something, and casinos then pull the "F U Clause" as a means to enforce an unwritten rule.

If this is Mainstreet, there have been other complaints about them, which indicate a steady decline in standards, but they have not offended enough to lose their accredited status, which is why a PAB should be filed and the matter investigated.

[kassiap]

Hi all,

i am sorry if it looks tacky that i thanked you all, but i really do appreciate all of your input and help.

I guess in the long run these casino's can just do anything they want and if people just keep giving them money they will never change.

as of today none of my 4 emails have been replied to and they have not even confirmed a reciept of my id documents for my credit card deposits.I still have hope because i think "maxd" is gonna help me out if he thinks i have a good case.

I will let you all know how it turns out and don't worry i have not nor will not gamble one cent there until they fix this.


One thing my third withdraw request hasn't been denied yet.....not approved...but at least not denied,it has been 28 hours.I guess that either means maybe they are coming to there senses or......they are lazy...probably the latter they way it has been going for me.

Anyway thanks again all

[anniemac]

Since I don't know what casino, I will say this. I have played at Club World with a bonus, made playthrough, had money moved to cash and went on a played other games before I made a cashout with no problem. I have played VP, Scratch cards and even blackjack and never had a problem. Of course, bonus amounts are deducted from withdrawal but never have they come back and told me I had to make more playthrough.

I have also done this at Villento and Sloto'cash with no problem.

So, I don't know what to say. Hope all works out for you.

[silcnlayc]

If your money was moved from playthrough to cash area then i believe you can play any games after that.

Not true at all. There have been many instances in which the money was moved to the withdrawable and was found out that the play through was not met. The one thing you really must do is call and find out if it has been met BEFORE withdrawing. I learned this the hard way many years ago. I have never willingly accepted another bonus since.

[gambler777]

This happened to me, but unfortunately it was not an accredited casino as it was before I found out about casinomeister. I had already requested a withdrawal and had left a little in there to play with. So then I went and played some other games with what I left in there. they then took everything back, eventually they returned all my deposits, but I did not get the big jackpot I had won. I agree after making your playthrough,you should always contact support and find out what the rules are from there before you change games.Good luck and what casino was this???

[kassiap]

Hi all,


Just an update on this situation:


First off it was the "Mainstreet group" and there new casino "One club casino"

All though it took a few more weeks than i would have liked ,this situation was resolved.

After we ironed out the playthrough issues everything went real smooth.They even admited fault on their part, they said the live chat op was incorrect(which i found very refreshing).Also there seemed to be a miss communication(maybe)with my emails and me not getting them from the casino so i used my "gmail"account and got everyone.

A big thanks to "maxd" as always,but i feel none of this would have even come close to being resolved without the help of "Jason" the rep for mainstreet here.He really had to deal with my "p.m.s" on more than one occasion and he listened and responded even after my tantrum's.

So again thank you very much Jason

Situation resolved

[Rusty]

So glad you got sorted out but don't pat them on the back too hard for just doing what is right, we will have to thank them for taking our deposits next
I think Jason helped me with something Once, he is a pretty good Rep