[CLOSED] ClubWorld: change the terms ... and forfeited $1,600

[ftg]

Hi ftg

Its difficult to see who is right and who is wrong here - Ive always been aware that there is a 10x cashout max on no deposit bonuses, and have been a player since they opened. Of course, if this wasnt explicitly stated on the website or in the email, then the benefit of the doubt should be given to the player IMO.

Is there any way you could post a copy of the email you received from Charlie actually awarding you the bonus? If it was given via live chat etc, do you have the transcript? One of my golden rules is never accept a bonus via anything other than email to avoid any problems when cashing out. If you arent 100% sure, then get it in writing.

It also seems that you wont be able to hang your hat on that post from July 2007, given that there is a more recent one (October 2007) stating that there is a 10x max cashout.

Having said all that, I hate these max cashout things and it also concerns me that all RTG casinos seem to have them (considering that MG and Crypto etc dont). Perhaps this says something about the financial reserve requirements of RTG licensees.



NOTE OF ADVICE: Saying something like 'Do you see how stupid you are?' is very counter-productive and is showing immense disrespect for Bryan, his forum (his 'home'), and what he tries to achieve for his members and the industry as a whole. If you visited my home and went 'apeshit' or started a 'slamfest' when I asked you not to, then I would ask you to leave.

Thanks for your advice.

The e-mail is shown below:

Hi xxx,

I hope you are well and enjoying the Casino

As you will agree here at clubUSAcasino we pride ourselves on our Professional Service and treating our players in the best possible way.

In view of the Bonuses we give our players, these are probably the best and most often than any online Casino.

Usually I would not be able to offer a bonus at this time, as your account is showing over 100% of your deposits.

What I am prepared to do is to deposit $50 into your account and deduct this amount from your Loyalty Bonus for this month.

I hope this meets with your approval.

Please do not hesitate to contact me if I can be of any further assistance

Kind Regards



Charlie

Customer Support Manager

ClubUSAcasino

[winbig]

Usually I would not be able to offer a bonus at this time, as your account is showing over 100% of your deposits.

Most other RTG's wouldn't give you a penny if you tried to cashout, for the above reason alone.

[ftg]

And this is what I received in PM about 9 hours ago:

Dear xxx,

Thank you for contacting me.

I have reviewed this case thoroughly I have come to the conclusion that you were not treated unfairly.

The terms of all our offers are well known and are made readily available. There has always been a maximum cashout of 10x the bonus amount for our free chips, this fact was the topic of discussion for the first thread that you posted in.

The bonus was administered according to our terms and conditions, and so you will not be receiving any further funds from play on this bonus.

Kind Regards
Steve Morgan
Casino Manager
__________________
www.clubworldcasinos.com

[ftg]

I am adding to my previous post about my standpoint:

I believe that this is the REASONs of the forfeit of $1600:

1.They know they have such terms (and many poster here but sorry I swear that I was not aware of scuh 10x max cashout thing.)

2.They forgot to make the 10x max cashout rule available to their website (human mistake?)

3. They mistakely didn't attach the terms when they sent out the bonus e-mail to me.

And these are the two actions Clubworld taken to remedy the situation and their own mistakes:

A. Forfeited my $1,600

B. Changed the terms to include the 10x max cashout rule.

[vinylweatherman]

If casinos are going to try the old "it's well known...." trick it doesn't wash. If PLAYERS claim they should be allowed to do something, because it is "well known to be OK with ***** casinos", players are tomd they should not rely on forum posts or the general opinion and knowledge of players, but to read the specific terms and conditions. With this in mind, casinos have to accept that this has to work when "general knowledge" works the other way. In this case, it was "well known" that RTG casinos have max cashout rules, but it is also "well known" that RTG casinos are rogue. If we are to accept that there are exceptions to what is "well known" in the player community, then casinos have to accept that they must define everything in terms and conditions, and if a term isn't there, it doesn't apply.

We are also discussing information supplied by Jason, but he has been dismissed, so any of those threads should no longer apply, and it is the casino terms and conditions that should.
Perhaps some decisions made under the old management were reversed, but the terms and conditions were not updated to fully reflect the policy of the new management. I get the impression that progress under the new regime has been backwards, not forwards as it should be, and Club World will quite possibly sink back into obscurity as "just another RTG casino", unless action is taken to prevent this by the new management.

[ftg]

That they changed (added actually) the terms on their web site after my complaint fully indicates that they have something wrong there.

Clubworld stops to further discuss with me on this.

Quite appointed.....This casino is an accredicated casino listed here......

[lojo]

Have you pitched a bitch, made a formal complaint with CasinoMeister? If so, you should probably try to be patient. The odd part to me, is that the 'no deposit bonus' was deducted from your Loyalty account for the month. That money, if I recall, has No 10x cashout.
Clubworld has always been fair in the past. I'm not forming an opinion on what is fair in your case, but if you haven't PaB, you should, and if you have, you might want to be as patient as you can and not post more until Max has done all he can.

Good luck.

[ftg]

yes. I also agree that Clubworld has been fair until and except this time, when they changed their terms after my complaint and used the "well known", "should know" excuse to forfeited my $1,600.

By the way, (you should also know and it is well known that) their loyalty bonus is classified as "non-deposit bonus" --- you see, that's why where there are unclear terms, we should follow the terms and conditions of their web site.

[uungy]

a google cache from the 12th Jan 08 http://209.85.165.104/search?q=cache...ient=firefox-a clearly shows that clause is not there

[wobble33]

hi,

i got a free chip off these guys also a while back..i was lucky too, and cashed x10 the free chip out. i knew it was x10 the value of the free chip, so cant really say who"s to blame here...