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Thread: Mayan fortune don't pay..of course.

  1. #21
    me_and_ed's Avatar
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    Quote Originally Posted by vinylweatherman View Post
    So, DeckMedia actually run the joint!!! The invite looked line spam to me, and also it was tagged as spam by Virgin Media's filters.
    I have had other "spam" from DeckMedia, so what else do they run?

    I thought another member here was told that all Rival casinos have a central player database, surely if these are totally separate companies running these, and are indepentent of Rival, it means they should NOT be feeding player details to a central database - this sharing with other independent casino operators is a breach of privacy - something many casinos say they never do, but we then find out the opposite.

    How did DeckMedia get my information in the first place, I have NEVER played at ANY Rival powered casino. The invite looks as though they even know a little about my online gaming habits, as this is a fast track offer to VIP status, and I doubt they will be throwing this at everybody.

    The question about how players "exploited" the bonus in a mass raid has been avoided, was it simply badly worded T & C, or an issue with the software that allowed the wagering system to be abused by those in the know.

    Since players are having winnings confiscated, can we assume that the affiliates responsible for sending these "raiders" to Mayan Fortune will have their commissions confiscated.


    They must be central, Rival locked my accts at Paradise, Cocoa and Davinci's, I went to play at Mayan and SlotO and both got tlocked there as well.

  2. #22
    RobRival is offline Dormant account
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    Hi,

    A quick run through of VWM's questions:

    1. To clarify, DeckMedia operates SlotoCash Casino and no other Rival Powered property.

    2. On the request of its clients, Rival has provided a system that automatically deactivates promotion eligibility upon certain criteria being met. This is done automatically without the sharing of actual information between any Rival clients. As far as I understand, Playtech has had a similar system in place for a while now, and MG clients have apparently been pushing for a comparable system.

    3. You're welcome to contact DeckMedia directly with respect to how 'they got your information'. I am not privy to this info. I can contact the manager if you don't hear back from them if you wish.

    4. Regrettably I can not disclose the specifics of how players bypassed security without revealing vital security-related information. I hope you can understand this position. What I can do however is fully assure you that this incident had nothing to do with the front-end game software.

    5. I can not speak to the affiliate commission question. I imagine this will be handled internally by the Mayan Fortune affiliate manager. I will PM you with any relevant information.


    Kind Regards,



    Rob

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  4. #23
    vinylweatherman's Avatar
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    Quote Originally Posted by RobRival View Post
    Hi,

    A quick run through of VWM's questions:

    1. To clarify, DeckMedia operates SlotoCash Casino and no other Rival Powered property.

    2. On the request of its clients, Rival has provided a system that automatically deactivates promotion eligibility upon certain criteria being met. This is done automatically without the sharing of actual information between any Rival clients. As far as I understand, Playtech has had a similar system in place for a while now, and MG clients have apparently been pushing for a comparable system.

    3. You're welcome to contact DeckMedia directly with respect to how 'they got your information'. I am not privy to this info. I can contact the manager if you don't hear back from them if you wish.

    4. Regrettably I can not disclose the specifics of how players bypassed security without revealing vital security-related information. I hope you can understand this position. What I can do however is fully assure you that this incident had nothing to do with the front-end game software.

    5. I can not speak to the affiliate commission question. I imagine this will be handled internally by the Mayan Fortune affiliate manager. I will PM you with any relevant information.


    Kind Regards,



    Rob
    Well, point 2 is pretty much an admission that this "mythical" player blacklist is REAL, and what's more, not just confined to Playtech. It seems ALL casinos are trying to set this up, even the MG. I get the impression eCogra think the idea of a central blacklist is a myth, based on what rogue operators often got up to.
    This begs the question that an individual casino can hold a grudge against a player, or wrongly accuse him of some wrongdoing, and can then damage their reputation over the entire software network.
    It seems more than "promotional eligibility" that is at stake, players are having winnings confiscated too! The examples here both show that a mistake was made, but do these players now have incorrect information stored about them on the central database.

    This could be something that can be taken up with the UK Gambling Commission, as it might be illegal to do this without players having the right to see the information held about them. Credit companies have a central database run by the likes of Experian that can help them decide if customers are eligible for credit cards or loans. The important point though is that we have the right to a copy of this record, and mistakes ARE found.

    Although this right could only be enforced if the database was within the EU, the Gaming Commission might consider this as a criteria for it's advertising whitelist. If Curaco are not whitelisted, then the E-mail I received is illegal advertising of an online casino directly to a UK potential player. This WOULD be illegal since Deckmedia sent the invite, not the casino, and DeckMedia give a UK (Manchester) address.
    The Gambling Commission are not interested in which software, it is Licencing juristiction that matters. If SlotoCash was based in Malta, it would be OK, similarly if an offshore website promoted it via me browsing to the website of my own accord, this too is OK.
    ANY casino that spams UK players directly, and is not on the whitelist, will fall foul of this, and often they seem to have the holding company right under the noses of the UK authorities, even though the servers are based offshore.


    With point 4, this looks like yet another raid based on account/identity fraud, rather than software bugs, otherwise it would be safe to disclose a fixed bug.
    Since so many players conducted this raid, no doubt the full story is on one of the "whoring" forums, and even though it no longer works, the details will still be available, and from what RobRival says, this could STILL compromise future security.
    CasinoBonusWhores is currently featuring "whoring" information for Mayan Fortune, but it is nothing more than strategy, nothing to do with fraud.
    RobRival might want to suggest having the software block access to certain games when bonus funds are in the account, Baccarat for example
    This site and forum gives precise details on how to play particular bonuses, even down to example screenshots. Visitors to this site would indeed play pretty much the exact games, same stakes, same moves to the grinding stage if they win. They are not "connected fraudulent accounts" though, they are independent individuals who have followed a "recipe" on a forum just as a chef might follow a recipie to construct a well known dish. The only connection these players would have is that they visit the same forum. All it takes is ONE clever player who feels like sharing a mathematical strategy, and you have a "raid" that can indeed cripple a particular casino who has been careless with T & C, or overenthusiastic with an offer to steal market share.
    They are currently bragging about how they are getting minted on the Mayan Fortune Monthly reload, so expect a few more complaints if a few "innocents" have trouble with the monthly bonus.

    Casinos need to find a way to NOT confiscate winnings, this is the WORST thing they can do, and is the one thing that does the most damage to trust between players and casinos. It is time the software developers designed the software to properly cater for bonues, by having it ENFORCE the rules so players simply CANNOT ever be in a position to have winnings confiscated. Developers need to stop being lazy, and do some research to see what exploits are being discussed, and design them out of the software before trouble arrives.
    Empty Fruities Astern Capt'n
    Back to port for unloading.
    Full Sails - before we get raided ourselves.

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  6. #24
    alita55 is offline Newbie member
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    OMG! where is this tread going?

  7. #25
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    Quote Originally Posted by RobRival View Post
    Hello everyone,

    First please let me apologize for the casino. The two grievances on this message board are linked to a hefty flood of players who managed to bypass certain security measures and clearly abused promotions. This exploit has been fixed but a large number of players got through in a very short time span. Unfortunately, an overwhelmed support staff made a number of mistakes with legitimate accounts. The casino manager has informed me that he continues to actively review all accounts and ensures legitimate players will be paid, if they have not been already.


    Kind Regards,
    Rob
    Rival Technical Support
    OK, let's get back on track then. While there will always be bonus hunters which casinos do not welcome, I am afraid that we will have to revisit the term 'bonus abuse' yet again. Unless the Terms and Conditions clearly spell them out, you cannot simply state that a player has abused the bonus if he did not break any of the Ts and Cs. So what if you consider that he has abused the bonus. You still have to cough up because you did not define them well in the first place. Furthermore, I cant understand how it was possible for those you considered to be 'bonus abusers' to be lumped with legitimate players. It would seem that once a player takes out a bonus you will assume that he is a bonus abuser and will deny his withdrawal if he does happen to win.

    I hope common sense prevails and that all players, whether you (think) they have abused the bonuses, are paid. You may deny granting bonuses, or even access in extreme cases, to them in future. It's a lesson to be learned. Word your Ts and Cs carefully so that there wont be any squabbles later on.

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  9. #26
    niklas is offline Senior Member
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    The vague "bonus abuse" clauses together with casinos not disclosing why they are banning people for "security reasons" is causing lots of resentment and distrust in this industry. I can fully understand that casinos do not wish to disclose how they find multiple accounts and identity fraud and such. However, when it comes to "abusive" betting strategies, like the well known 'double up on baccarat or bust and then grind out WR', I don't see any reason why they cannot give a (non-exhaustive, if you must) list of things that are considered "abuse". It seems to me that the casinos want bonus abusers to sign up so they can get their money when they bust, while not paying when they win.

    This isn't really directed at Mayan Fortune specifically, I won a fair bit on their signup bonus and didn't have any trouble cashing out. But then I don't think I've done anything abusive, though it is hard to tell as long as no one is telling us what abuse is.

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  11. #27
    BBKPoker is offline halfway to busto Achievements:
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    You guys are like vultures. You get a rep who is very considerate, addresses your concerns, discusses your cashout problems and gives a very articulate and thorough explanation of the source of the problem, why the account in question got locked, and what was done to resolve it, as well as important ownership information regarding the marketing of the casino and you are still attacking them?

    What more do you want? Browbeating a casino after they've resolved your concern is moronic. It just makes them not take casinomeister.com seriously, so please, for the love of god, just stop.

    The bonus abuse clause issue needs its own thread rather than being rehashed in every single casino thread where a casino has it as a clause. Most Playtechs have had it for awhile, MGs are more and more starting to incorporate it, and frankly, if you aren't comfortable with it, go play on a Crypto or a site without that clause.

    Save the abuse for a site that deserves it.

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  13. #28
    mycatscalledenr is offline Full Member
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    Rogue Casinos

    You've got to be amazed by these casinos. They give you free chips but then have an attitude of "oh yeah you can use them but don't expect to get paid if you get lucky". These are given in the "spirit" of we are letting you use our software. Yaaay for you. Lalala. Your very lucky.

    The thing is that these casinos know they make money from giving bonuses. If they didn't then they wouldn't give them. Have you ever heard the phrase "You can't have your cake and eat it too".

    I want to end rogue casinos. If everyone on this list (including those running legit casinos whos rep is harmed by these crooks) were to attack one rogue selected by the forum and get as much bad info on the net including forum posts on various gambling forums, personal homepages and even chats in poker rooms we could put them out of business one at a time.

    These guys make money out of people who find their site before they find casinomeister. With thousands of people getting the message around I'm sure they would be out of business quickly.

    Any opinions on this would be appreciated.

    By the way sorry if I sound angry I have just woken up to the news I'm not getting paid from a site and I'm angry. So angry I'm considering starting a watchdog site.

    Cheers,
    MCCE

  14. #29
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    I think the biggest problem is that Rival allows wagering on ANY games with its ppromotions, but just doesnt count wagering on things like blackjack etc towards the requirement.

    If this isnt an invitation for someone to build up a huge bankroll on BJ, and then grind away the WR on low-rolling slots, then I dont know what is

    Just make BJ and Roulette BANNED games within promotions and it would be almost impossible to 'abuse' in any way.

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  16. #30
    alita55 is offline Newbie member
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    ok, in the end i got paid by mayan fortune.With that money i deposit a few times at other rival casinos,lost but np.
    Then i signed up at Simon saysFor another free$20.No i am not a bonus abuser,they offer it.
    Of course there was not the $20 to claim so i chat with support.
    The answew was:Players from the netherlands are not eliglble for promotions!
    Yeah right....
    The next day i got an email from 'Simon says'there was a $20 to claim.
    I logged in and no free$20 of course,but there was a 100%match bonus.
    Live support said players from the netherlands can not paticipate in any promotions.
    Well well well.yes no yes no,i disinstall all Rival casinos and will not play there anymore.Too many obstacles to cashout,to difficult.They can keep there promotions.I will be afraid to win at a Rivalcasino.
    And again i am a frequent depositer at casinos but just take free money when they offer it,just like everybody.

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