LinkBack URL
About LinkBacks
I certainly didn't want to start yet another Virtual thread, so thought I'd just add to this one, lol. This is a post I found on another forum by a first time poster. It's a shame they didn't find the Casinomeister site prior to ever playing at Virtual.
The point to me posting it, is to show Danny's top notch customer service/people skills, lol. I won't include the poster's handle, or the forum, just the post. Priceless. Virtual NEVER disappoints.
9/7/07 submitted first withdrawl request for $1100.00, faxed appropriate paper work on current cc used to make deposit, requested they notify me of previous cc ending number so I could send appropriate docs (I use virtual credit cards so I have several numbers that could have been used and it had been months since I had played at this casino.
over next 10 days I sent several emails requesting the same info above, no response rec'd to any of my emails, live chat and phone calls resulted in being told to continue to send emails
9/14/07 called support, told by "charles" the approriate card number and that if paperwork was sent withdrawal would be approved, sent appropriate paperwork via fax. Later in evening logged into casino, shocked to see withdrawal amt returned to balance, called support, informed that my paperwork was sent 1 hour too late and I would have to resubmit my withdrawal request, but to email accounting to try to have my withdrawal "rushed" as it was a simple timing error
9/17/07 called support, no resolution, told I needed to speak with the manager "Danny" who would be available to the following a.m. and to email danny@virtualdanny.com. Sent email to danny and waited until next a.m. to call.
9/18/07 spoke with Danny via telephone. After Danny's initial rude response he put me on hold to check my account details. Came back on the line and very nicely told me he would "rush" my withdrawal. Thanked him and hung up.
9/20/07 called to check status of "rushed" withdrawl. Was told by Aaron that he just witnessed Danny send a message to accounting requesting I be paid.
9/22/07 live chat with support, happened to get "Danny" who very rudely told me to stop contacting the casino and that I would be paid eventually. I tried to remind him of my situation and that he had personally "rushed" withdrawal. Rudely told me he had done everything he was going to do for me and that he had specifically gone above and beyond for me and that I would just have to wait. During chat session, Danny seemed to go back and forth from being helpful to rude, repeating himself, and sometimes contradicting himself. At one point he stated that he had personally told accounting to move my withdrawal and 2 others to first priority, then he contradicted himself saying I would have to wait as the accounting dept had to process withdrawals in the order they were received. If I dared question his statements for clarification, he would go back to being rude and telling me not to contact them again and to just wait, but couldn't tell me an approximate time frame for my payout.
Any suggestions as to how to get this payout completed would be greatly appreciated.
Thank yoiu.
Reply With Quote
Originally Posted by Pinababy69
Virtual Danny... GOOF!!
Bookmarks