Yes, the OP has raised this in "other" as a Neteller complaint.
While casinos have been known to void winnings, this case is most disturbing, as they voided winnings and recovered the winnings already paid some two weeks later from the player's Neteller account.
It seems odd that the withdrawal passed audit, and only two weeks later the money was taken from the players own personal Neteller account. This is an example of Prime casino doing a chargeback in reverse, since the withdrawal had already been paid and credited.
This is no different to a player making a deposit, and later deciding they didn't like the way the games played and charging back through their credit card.
if this is considered so "evil" when a player does it, how come it is an acceptable way for a casino to get it's own way in a dispute (after all, that is what it is).
It looks like the withdrawal was passed by audit under the old terms, but was reconsidered under the new terms some two weeks later, and recovered.
This is a HUGE issue, it means ANY casino can arbitarily recover a payment after the fact from a player's Neteller account just because they "feel like it".
Neteller did nothing for the player here, they took the casino at it's word that there had been an error, without reference to the player.
After this action, no player should feel guilty for resolving a dispute in a similar manner. If it's fair for a casino to do this, it is equally fair for the other party to the contract to follow suit where there is a dispute.
As always, the party who has the money has a huge advantage in a dispute situation, and this "theft" changed this to the casino having the advantage.
This player's playcheck and Cashcheck records will show whether they deposited under old or new terms, not forgetting that it is the terms at the time of deposit and bonus claim that matter, not any terms a couple of weeks later after the withdrawal has already been paid.
This is the second time we have had an accredited casino embroiled in shady practice this year, not including the unresponsive Pharoahs.
Even if the casino are able to show they were right, making a chargeback through Neteller is a dirty game, and quite possible illegal, as recovery of disputed funds has to be sanctioned by the courts, not arbitarily by one party. This is one reason why chargebacks are hated when players do them to get money from casinos that they knowingly deposited and lost.
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