wofacai bonus issue: Pontoon = Blackjack Game?

[tristan727]

Hi,
A certain, as yet un-named, Playtech Licensee has a rather ingenious method of making profit, I have found to my cost. Anyone who meets their sign-up bonus conditions & then dares withdraw, is labelled a bonus abuser, and deposit returned, all profit revoked. The withdrawal is declined due to 'security purpose'. I know this from my own experience, and a fellow gambler....so it is the norm apparently.

They can call me a bonus abuser if they like, but the fact is, I ain't stupid - and test out every casino's withdrawal facility, before considering making a 2nd deposit & giving them my future patronage. No intention of winding up like some of the poor guys here who find themselves $20,000 in the hole.

Any advise appreciated, as I am out possibly over a $grand myself - slightly less if the deposit is actually returned. Not used a PAB yet, is non-accredited this one.

cheers

[Dirk Diggler]

Well name and shame them is the first thing you should do IMO.

Pople need to find out about these dodgy operators asap so they know to avoid them.

Apart from that you can PaB in case Bryan has any contacts there.

[tristan727]

Cheers, will do - but I only received all this info. a couple of hours ago (although I've been screwed around with ID nonsense for 2 weeks now - they never requested any until I called them a week after submitting my w/d) - so am still waiting for the dust to settle, before naming and shaming.

To clarify - I employed no tactics whatsoever with the upfront bonus given, to increase my balance. It made no difference at all to my winnings, as I simply played at $10/hand or so, and got off to a good start, never once being in a losing situation (sans bonus) even. So if they want to remove the bonus & give me the rest, then whatever - you only live once & let's move on. But the fact is I was 45 hands up over 300 or so...I would like the profit of that please. I wonder if they returned the deposits of those who lost & tried to withdraw what was left, after meeting the terms? Nor, come to think of it - did I enter any bonus code, or tick any box agreeing to the bonus - they simply stuck it in my account & gave me no choice.

p.s. is there any Playtech representation or comms here? The fact that this casino is a licensee of a well-known market leader is what I am hoping will at least give a half-sensible resolution to this, although from reading other people's problems in the past briefly, I am not confident.

[Casinomeister]

If you PAB right now, I'll have the right people look at this.
http://www.casinomeister.com/problems.php

[tristan727]

cheers for the advice - just to update, I got the 'bonus abuse' email in the end - so sent them an emailing explaining how it wasn't - and that by the morning I would submit a formal complaint to Playtech if he hasn't over-ridden a hopefully 'automatic software decision' (no sense not giving them the doubt)- which I notice you advise to do 1st in the PAB link you provide.

However the link to Playtech goes to the main page of Playtech - am I right that this is the actual form need to fill in?

http://playtech.com/html/main.php?page=52

Oh, and p.s. - the wagering requirement of the bonus was 60 times, FWIW.

[Swede]

As soon as CM has taken a look at it, toss it all out in open asap. Players would appreciate that. Chat logs and mail exchanges would provide a good read I believe.

[tristan727]

Just got this...

We would like to inform you that your case has undergone thorough investigation. In line with this we have finalized our decision to close your account and return back your deposits per casino policy.



We have sufficient evidences that will support this action.

[spearmaster]

Use the PAB form instead - if it turns out to be someone that Casinomeister knows an answer might come quicker.

[tristan727]

Just PAB'd now - although my final paragraph is oddly garbled - just about readable though.

Doubt very much he is familiar with the casino concerned - there are no mention of them at CM at all, in fact. If they weren't Playtech, I wouldn't have touched them. Will leave to him to advise if should name & shame at this stage.

[spearmaster]

Originally Posted by tristan727

Just PAB'd now - although my final paragraph is oddly garbled - just about readable though.

Doubt very much he is familiar with the casino concerned - there are no mention of them at CM at all, in fact. If they weren't Playtech, I wouldn't have touched them. Will leave to him to advise if should name & shame at this stage.

Casinomeister and Vortran know many more operators than those which actually make the Accredited list. In fact, I'd swear that they know operators who aren't even known to anyone at all except the software provider!