wofacai bonus issue: Pontoon = Blackjack Game?

[tristan727]

Seems a rasher harsh post to make, considering I've just advised everyone here that they have fully restored my account & it's balance.

As it is - I haven't got the foggiest idea what they mean by having a previous account - so I've asked them for further info, ie what email address - rest deleted as must remain calm.

[Casinomeister]

Seems a rasher harsh post to make, considering I've just advised everyone here that they have fully restored my account & it's balance.

As it is - I haven't got the foggiest idea what they mean by having a previous account - so I've asked them for further info, ie what email address.

You have two accounts at this casino - are you denying this?

[tristan727]

You have two accounts at this casino - are you denying this?

To the very best of my knowledge, yes I have only one - but in fact I am hoping that I do have 2 - as they say they are going to refund the deposit of the 1st one - that would mean I'll be quids in.

I really do have better things in life to do than trying to open multiple accounts at a casino which offers a 50%, 60x WR play bonus - how pointless would that be exactly?

Anyways - this email thing will resolve it once & for all, to my satisfaction at least - as fortunately my email accounts have search functions, which will pick out account numbers. Not to mention the fact that they will have to give me an email address which is actually mine, in the 1st place.


You know - it seems rather a shame & unfair that a casino, any casino - is allowed to tell you something Bryan, and based solely on that information my name gets dragged through the mud here - without any recourse or defense on my behalf before so. The fact that I've got all my money & winnings, and bonus even back from them - would tend to suggest that there is a good chance I haven't actually committed any fraudulent claim or activity, as you state. I can only assume that you trust fully your sources there, and welcome the chance to clear my name publicly here - and bare no ill-feeling to anyone...in fact I sometimes rather enjoy a heated debate.

[spearmaster]

Case closed. Pontoon is NOT BlackJack, never has been, never will be.

If you would bother to read the thread in the first place you would see that no one has ever claimed that Pontoon is blackjack - rather, Pontoon is considered to be a FORM of blackjack, or a blackjack TYPE.

[spearmaster]

You know - it seems rather a shame & unfair that a casino, any casino - is allowed to tell you something Bryan, and based solely on that information my name gets dragged through the mud here - without any recourse or defense on my behalf before so.

WTF is that all about? If you expect Bryan to investigate a claim with a casino, at least expect that they will necessarily have to respond with a reason.

That in itself doesn't get you dragged through the mud.

The fact that I've got all my money & winnings, and bonus even back from them - would tend to suggest that there is a good chance I haven't actually committed any fraudulent claim or activity, as you state. I can only assume that you trust fully your sources there, and welcome the chance to clear my name publicly here - and bare no ill-feeling to anyone...in fact I sometimes rather enjoy a heated debate.

The fact you have your money and winnings and bonus is testament to the fact that Bryan and the casino managed to agree on a decision - and now you want to hold it against them too, right?

I think that you are entirely out of order. You should confine yourself in this particular issue to thanking Bryan and the casino for solving the problem - then zip it.

[tristan727]

Surely you can see how someone innocent, would be a tad upset by Bryan's last post, couldn't you? If I am over-reacting, then I wholly apologise.

Wofacai have just advised me that they cannot advise me on any of the details, ie. email address of this frozen account, due to security measures(?) - so how else am I supposed to clear my name of this accusation, before I am banned here - anyone care to advise?

P.S. am not too sure about who made them come to the decision actually - Playtech Marketing were the ones who advised me that the casino had got back to them, regarding their email to them, and had resolved it to my satisfaction. So, for people here who say Playtech do nothing for the customer - I believe, very much ,otherwise! Sure it was a combo of both pressures, though.

[tristan727]

Nor am I now, just been told, allowed to know to which credit/debit card, or online wallet is this deposit being returned....that can't be right - what if it's a closed account, or expired card?

BTW - I entirely agree with you Spearmaster that I should be zipping it - I wish I could just move on, and not cause any offense to either the casino, or the regulars/mods & Bryan here. However, being considered, or suspected a fraud is just something I really can't stomach, far more than any financial issue or gain which would result in my shutting up & taking what I've been given back.

[Casinomeister]

You know - it seems rather a shame & unfair that a casino, any casino - is allowed to tell you something Bryan, and based solely on that information my name gets dragged through the mud here - without any recourse or defense on my behalf before so. The fact that I've got all my money & winnings, and bonus even back from them - would tend to suggest that there is a good chance I haven't actually committed any fraudulent claim or activity, as you state. I can only assume that you trust fully your sources there, and welcome the chance to clear my name publicly here - and bare no ill-feeling to anyone...in fact I sometimes rather enjoy a heated debate.

Your name isn't being drug through the mud. Tristan727 is merely a username.

You made a claim here that the casino was committing fraud. This is serious, this is not a game. If you make such claims, I and most everyone else involved will look into this fully to find out what happened.

At first, I tended to believe that someone made a mistake with your account, and that this was going to be an easy fix. But looking into this further, the casino has stated that you have two accounts. They closed one, and placed the funds in the other. Having multiple accounts is fraud, and they may decide to close them both - I don't know what they plan to do.

To state that it's "a shame & unfair that a casino, any casino" - is allowed to tell me anything. Well, I know this casino. I know the operators. I've visited their offices in Manila and toured their operations. It's not some skanky clip shot joint - it's a solid company with some reputable people backing this up.

On the other hand I have a player who has not been 100% truthful in his claim - seemingly so.

So backing up and looking at both sides, how would you have handled this?

[Casinomeister]

Nor am I now, just been told, allowed to know to which credit/debit card, or online wallet is this deposit being returned....that can't be right - what if it's a closed account, or expired card?...

Why would you worry about this for a micro-second if you had only one account?

Maybe you should zip it?

[tristan727]

Bryan - I asked 1/3rd of the way through this thread if one of the mods could change the title of this thread, as basically I realised I was over-reacting & judging with haste.

Having multiple accounts is fraud

Having multiple accounts is not necessarily fraud. It may well turn out I signed up several years ago, and completely forgot about it. It may also turn out that they bought a casino and merged details, sending me this info to a defunct email address, ie. my last employer's. It may also be the fact they accidently duplicated my details & gave me 2 accounts.

So basically I will stand here and say 100% that I did not committ fraud, and am 80-90% sure I do not have another account with them.