wofacai bonus issue: Pontoon = Blackjack Game?

[tristan727]

Excellent - here's hoping then.

Must admit, I thought I'd never have to PAB. I mean,in my entire 10 years of playing online casinos - I have never wagered, far as I know, with companies operating in some of countries to be avoided, ie. Russia & certain C.American places (the one concerned is apparently owned by a Cypriot firm). I have never been tempted to commit once, any form of ID manipulation or multiple account abuse etc. I am from a country which has no payment probs or restrictions etc.(UK). I have never attempted to play out bonuses through dumb 'no-risk' abuse strategies on Roulette, Baccarat etc. I've therefore not had any real probs so far to date, as a result.

[Casinomeister]

Just PAB'd now - although my final paragraph is oddly garbled - just about readable though.

Doubt very much he is familiar with the casino concerned - there are no mention of them at CM at all, in fact. If they weren't Playtech, I wouldn't have touched them. Will leave to him to advise if should name & shame at this stage.

Got it, and it's been sent. And yes, I do know this operator and it's a good group. It may take a few days to get this taken care of since they are on the other side of the planet and it's the weekend already over there.

What games did you play by the way?

[tristan727]

That's good to hear you know them - I won't ever doubt your contacts and knowledge again!

Sadly I played a game which I have just noticed they have updated the terms of the bonus to ban...Pontoon. I quite like Playtech's version, as they don't check for 21 everytime, unlike Crypto's.

Before & during terms....

This bonus doesn’t apply for any blackjack games.

Any non-risk bet (such as bet same time in banker and players in baccarat, or bet same time in red and black in Roulette etc), will not be counted under wager.

Today's

This bonus doesn't apply for any blackjack games and Pontoon.

Any non-risk bet (such as bet same time in banker and players in baccarat, or bet same time in red and black in Roulette etc), will not be counted under wager.

It should also be noted that not once yet, in the 7 or 8 emails and one phone call they made to me, have they said I played a banned game, all they discussed was getting my correct docs for withdrawal, and then telling me I was banned. This rather goes together with the fact that Pontoon was only banned today.

[BBKPoker]

That's good to hear you know them - I won't ever doubt your contacts and knowledge again!

Sadly I played a game which I have just noticed they have updated the terms of the bonus to ban...Pontoon. I quite like Playtech's version, as they don't check for 21 everytime, unlike Crypto's.

Before & during terms....

This bonus doesn’t apply for any blackjack games.

Any non-risk bet (such as bet same time in banker and players in baccarat, or bet same time in red and black in Roulette etc), will not be counted under wager.

Today's

This bonus doesn't apply for any blackjack games and Pontoon.

Any non-risk bet (such as bet same time in banker and players in baccarat, or bet same time in red and black in Roulette etc), will not be counted under wager.

It should also be noted that not once yet, in the 7 or 8 emails and one phone call they made to me, have they said I played a banned game, all they discussed was getting my correct docs for withdrawal, and then telling me I was banned. This rather goes together with the fact that Pontoon was only banned today.

Pontoon is definitely a Blackjack family game. They probably added that phrase as clarification.

[tristan727]

A nice clarification that - they get to keep all the winner's funds, and the loser's then. But wouldn't clarification say instead 'All Blackjack variations, such as Pontoon' not 'and Pontoon' then, if their intent was as you believe?

Another brand new term they've started using just today is that it is a Play Bonus.

Before anyone says it is another clarification - I have an automated withdrawal notification from them, from a week ago - which stated the full amount.

[spearmaster]

Pontoon is definitely a form of blackjack, I don't think that any one can dispute this fact, nor the the fact that the terms actually said "all blackjack games".

While it could indeed be because of you that "pontoon" was added - I'd say your case isn't particularly strong. I do agree that they could have told you this before asking for your documents though.

If you think they should be explicit and state each and every variation, I am sure there are many readers in here that would disagreee. And as for the semantics ('such as' instead of 'and') - judging by the level of the English used on the rest of the page, I do not think you have a reasonable claim there either.

By the way I find it quite refreshing to see T&Cs that are extraordinarily simple compared to the pages of crap that some other casinos put out. Yes, the English isn't that fluent - but you can still easily tell what the T&Cs are in 30 seconds or less.

[tristan727]

By the way I find it quite refreshing to see T&Cs that are extraordinarily simple compared to the pages of crap that some other casinos put out. Yes, the English isn't that fluent - but you can still easily tell what the T&Cs are in 30 seconds or less.

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[tristan727]

Pontoon is definitely a form of blackjack, I don't think that any one can dispute this fact, nor the the fact that the terms actually said "all blackjack games".

Deleted my argument, as no doubt we could argue til the cows come home.

If I could however point you out to Term 13.13 & 13.14. It is very clear that they have tacked on Pontoon as an afterthought to 13.14 - and 13.13 they have forgotten to update. How on earth from reading 13.13 - would anyone deduce Pontoon is banned? They even state exactly which forms of BJ are banned.

Now surely, after reading 13.13 (my apologies for not pointing it out before) - you would agree with me that it was clear enough that Pontoon was an allowed game? I could point you out to several casinos which allow Pontoon, but not Blackjack...is quite normal.

[tristan727]

Another reason below why they have confiscated my winnings, entirely against their t&c's...as I never even came close to needing to use the bonus funds.

13.3. The first credits wagered will be deducted from your deposit(s) rather than from the PLAY BONUS

13.14. Wofaca Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered in Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Blackjack (all sorts of Blackjack, Craps (all sorts of Craps), SicBo (all sorts of SicBo) or Pontoon.

Therefore I am 100% fully entitled to my winnings - even under their rules - never mind a lawyer's or chat forum's code of conduct!

[lojo]

Therefore I am 100% fully entitled to my winnings - even under their rules - never mind a lawyer's or chat forum's code of conduct..

There is no code of conduct other than the house edge. If you want your 'winnings' don't use bonuses.