Carnival trying to rip me off - advice please

[copper007]

Carnival sent me an email promotion offering a 200% bonus.

I cut and pasted the terms (but unfortunately didnt take a screenshot)

Here is the cut and paste

April 2nd 00:01 - April 15th 23:59 EST (casino Time)

All PLAY BONUS credits are for wagering purposes only. Bonuses will automatically be removed from player’s account after a withdrawal request.

Only recipients of this promotional email are eligible for the bonus.
Bonuses will only be given on deposits of $/€/£ 20 (R150) or more. You cannot claim any other bonus in-conjunction with this promotion, including the first deposit bonus.

This promotion is valid for 1 deposit only.
The maximum amount of bonuses you can receive is $/€/£ 200 (R1200).
Wagering requirements are 30x the deposit and bonus before withdrawing any winnings.

Bets in all forms of Baccarat, Craps, Roulette and Sic Bo do not count towards the wagering requirements of this bonus. The casino reserves the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal if the Bonus is wagered on the above games, before the wagering on allowed games is completed fully.

Management reserves the right to change the terms and conditions of this offer at any time. Management's decision is final.

I played video poker and withdrew £1080 after the sticking bonus was removed, toady I received this email

Dear Adam,



My name is Chris I am your Carnival Casino manager, unfortunately, your withdrawal request can not be processed, since you have wagered your bonus money, and won, on a restricted games -Video Poker Double.



As mentioned in Carnival Casino Bonus terms of use, Bets placed in the games in all forms of Baccarat, Craps, Roulette, Sic Bo, Pontoon, Casino War and Video Poker Double do not fulfill players' obligations with regards to the minimum wagering requirements

The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully. Please see the website link : http://www.carnivalcasino.com/bonus_terms.php#1

Since you did not contact to have the bonus removed before playing the restricted game, as advised, we have no other option except removing the winnings from your balance

I double checked the email link and they've updated their terms between April 6th when I played. and now to reflect their claim, but basically I played an allowed game and now they've double tracked to steal my £980 winnings, how should I go about addressing this problem? Advice please. Thanks Ad

[lojo]

I don't see a contact for them here, nor do they seem to be rogued.

Their contact page on website says you can live-chat with them from within the casino. Have you tried that?

If no help http://www.casinomeister.com/problems.php pitch a bitch.

Good luck

[Da_Gambla]

It's going to be on YOU to prove they had other T&C's when you signed up and first started playing.

I'd go the sneaky route, and try to get a staff member to tell you when they updated their T&C. Be anonymous... try:

"Hi! I signed up a month ago or so and received a bonus. I haven't had time to login for awhile, but noticed your terms had changed. It now says Video Poker Double is no longer valid for play-through. Can you verify this is now the policy, and can you tell me when this changed?"

If you get someone to slip and say the T&C was changed on a date AFTER your first wager, you have a VERY legitimate bitch, and should be paid. If they don't slip up, it will be hard to prove it without a screenshot. Good luck!

- Keith

[lojo]

Google spidered and cached the index page on the 8th.. no help. Internet Archive has no pages archived in 2007...
As it was a link from email it may not have been indexed or archived by the engines anyway.

Like Keith says, the copy and paste doesn't hold much water compared to a screenshot.

Again, have you tried live chat and asked to talk to Chris?

Has anyone else had experience with Carnival?

Good luck

[java1980]

yeah a very bad experience with them. not a trustworthy place. i wiould send them my id docs via email and they decline that they have recieved them. and asked me to fax them. if i fax them they will complain that not clear docs. so they played games like this for over a month. and finally got paid.
avoid at all costs.

[copper007]

hi guys thanks for your input. I dont know how to check old spidered internet files, but this was the link which has been altered. If anyone has the original screen shot I would love to have a copyhttp://www.carnivalcasino.com/promot...9/details.html from an email titled

Come on over for some b-o-n-u-s-e-s!

I have emailed the casino banking manager (no response yet ) after that i will pitch a bitch.

[lojo]

http://72.14.253.104/search?q=cache:...lnk&cd=1&gl=us

Still can't find anything.

If you use google you can type in the casino name and in the returned results you'll see 'cached' and 'similar pages' under the description.

I was able to find the april 5 link above (no help) by doing an advanced search.

I would still suggest live chat or phoning them if it will be toll free. Emails are bad at even some good casinos.

Java1980 eventually got paid. Maybe he has some tips for you.

edit: checked the html source on the page and they didn't timestamp it or leave any other clues I could find

[mikepipe]

i found the old t and cs from dec 12005:
Carnival Casino reserves the right to change the terms and conditions of this offer at any time and it is your responsibility to periodically check here for changes and updates.

Using the player's deposit and bonus funds to wager on Craps (all sorts of Craps) , Roulette (all sorts of Roulette), Sic Bo (all sorts of Sic Bo), Blackjack (all sorts of Blackjack) and Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Aces and Faces (all sorts of Aces and Faces), and Deuces Wild (all sorts of Deuces Wild) does not fulfill the player's obligations with regard to the minimum wagering requirements for £ $ and €.

Please Note that only players from Great Britain may deposit with £’s (GBP’s).

The bonus credits are for wagering purpose only, and you may not cash out the bonus. You may only cash out your winnings. Only withdrawal of an amount superior to the Play Bonus will be processed, and the Play bonus will be deducted from your withdrawal request.

The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player/s are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.

In the event of a dispute, all decisions made by the casino will be final.


there is very useful tool, which was posted by a forum member (sorry - forgot, who it was - - Zoozie??!)

try it yourself:
http://web.archive.org

[lojo]

The internet archive is AWESOME. There are old movies and cartoons there, scads of music, old propaganda films, (duck and cover, etc.) etc. Link gets you there and the 'wayback machine' is web.archive.org

Great place to kill time

Here are some German films http://www.archive.org/search.php?qu...3A%28german%29

[vinylweatherman]

I think they have come under new management.

They are now seemingly run by "Enter Casino", and include a whole nest of former "rogues" in the stable. The description of the bonus mailer looks the same as the ones I get from Enter Casino. I did play there a little, but then smelled a large rodent and quit. I was then phoned and offered a very large and very "special" bonus, which is one of the things to look out for in the "spot a rogue" guide. I later received a mailer that marked the takeover, and invited me to sign up with the lavish bonuses at all the Sister casinos. One look at these "sisters" was enough to put me off for good, as the list included many of the "spammers" that had been bombarding my mailbox along with brands that have had past issues of non-payment by pulling obscure terms out of the hat.
It now looks like they have changed terms recently, but made this retrospective, and applied them to void winnings from a player who played a game that was allowed at the time the bonus was redeemed.
I am not interested in play bonuses with long lists of game exclusions, and even less interested in casinos that seem to think it OK to change the rules between deposit and withdrawal, and then void winnings based on the new rules.