Carnival trying to rip me off - advice please

[cyprean]

Excuse me but what how does finding their old T&Cs help the player? I know you wanna help but..

If Carnival sends written e-mail promotions, they should respect the rules they have given in that specific promotion.

Playtechs, especially Carnival-likes, love to advert promos with GREAT terms and not respect the tules. Usually their live help is clueless. It's when you cash out you realize it's only Slots or whatever.

[lojo]

Originally Posted by cyprean

Excuse me but what how does finding their old T&Cs help the player? I know you wanna help but..

If Carnival sends written e-mail promotions, they should respect the rules they have given in that specific promotion.

Playtechs, especially Carnival-likes, love to advert promos with GREAT terms and not respect the tules. Usually their live help is clueless. It's when you cash out you realize it's only Slots or whatever.

As I understood it, the terms weren't in the email. The email contained a ink to the offer. If he were to have a copy of the offer as it was presented to him (time travel) he would have more ammo.

As far as I can tell he hasn't tried everything he can yet to contact them and resolve it.

I don't have any experience with playtechs. But like you said, just trying to help

[aka23]

Originally Posted by copper007

I double checked the email link and they've updated their terms between April 6th when I played. and now to reflect their claim, but basically I played an allowed game and now they've double tracked to steal my £980 winnings, how should I go about addressing this problem? Advice please. Thanks Ad

There are many ways to lookup old websites besides archive.org and google cache. Here is a summary of the T&C from 3/30/07 (from live.com). If the promotions email listed different terms, then it could either be an intentional rule difference that some at Carnival were not aware of, or a sloppy email promotions writer.

€/£/$ 777 Welcome Bonus!

* On your 1st deposit, receive a 100% match bonus worth up to €/£/$ 200
* On your 2nd deposit, receive a 50% match bonus worth up to €/£/$ 577
* The bonus may not be combined with any other bonus unless stated otherwise
* In the interest of fair gaming, wagering requirements are 12x (times) your deposit plus play bonus before cashing out any amount higher than your initial deposit amount. (20x for GBP)
* Bets placed on all forms of Baccarat, Live Baccarat, Craps, Roulette, Sic Bo, Pontoon, Casino War and Video Poker Double do not count towards the wagering requirement.
* The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.
...

[aka23]

Originally Posted by vinylweatherman

I think they have come under new management.

They are now seemingly run by "Enter Casino", and include a whole nest of former "rogues" in the stable.

Enter Casino, Carnival, and Club Dice are all owned by Empire Online. I consider Empire below average, but several steps above rogue.

[Da_Gambla]

Originally Posted by aka23

There are many ways to lookup old websites besides archive.org and google cache. Here is a summary of the T&C from 3/30/07 (from live.com):

€/£/$ 777 Welcome Bonus!

* On your 1st deposit, receive a 100% match bonus worth up to €/£/$ 200
* On your 2nd deposit, receive a 50% match bonus worth up to €/£/$ 577
* The bonus may not be combined with any other bonus unless stated otherwise
* In the interest of fair gaming, wagering requirements are 12x (times) your deposit plus play bonus before cashing out any amount higher than your initial deposit amount. (20x for GBP)
* Bets placed on all forms of Baccarat, Live Baccarat, Craps, Roulette, Sic Bo, Pontoon, Casino War and Video Poker Double do not count towards the wagering requirement.
* The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.
...

If that's from March 30th, and copper played from April 6th to now, this doesn't look good for copper...

- Keith

[cyprean]

Perhaps OP can recover the old e-mail and find the link to the terms.

[lojo]

He claims he copied them and that they changed them later. The link he shared shows Video Double Poker disallowed as does the March link.

[copper007]

Just to clarify, I do have the email, which had a link to the terms and conditions which I posted. Since I played they have altered the page which the email has linked to. Still no reply from Carnival after 24hrs.

Thanks for all the replys here.

[sdaddy]

Originally Posted by copper007

Just to clarify, I do have the email, which had a link to the terms and conditions which I posted. Since I played they have altered the page which the email has linked to.

Just so there's no misunderstanding, the address of the page which the email was linked to was http://www.carnivalcasino.com/bonus_terms.php#1, right?

And if that's the case, what is your explanation of why a March 30th archive of that page includes language disallowing Video Poker Double?

[chuchu59]

Just why does the burden of proof be on the player? The casino offered a bonus with explicit terms and the player accepted it. It is wrong to simply state that the casino can change the terms as and when they wish. Rather, they should have stated an expiry date on the offer. Any alterations to the terms should be stated afresh in a new offer. If they had wanted to alter the terms of a particular offer, they should have used all possible means to communicate this to the intended players through issuing a subsequent e-mail to those that had been offered the promotion in question. It is irresponsible to say that they changed the terms of offer and the player was too naive not to take notice by visiting the site. Even if he had and deposited 10 minutes later, it is still possible that they were changed in the interim.