Here is the case.
Registered to www.slotsofvegas.com 23th of february and started playing.. Busted a 200$ and returned 11th of March because of their email bonus campaign.
Won a nice amount and requested a withdrawal of 1262$ the same day. Left additional 250$ to my account. Sent the required documents and security fax back form 15th of march. Today got an email that my withdrawal of 300$ will be processed.
They told me the following,
Please wait for a site operator to respond.
Thank you for using our LiveChat Service. This is 'Xxxx'. How can I help you?
planezwalker: could you please tell me what is happening in my account_
Xxxx: Hi there
Xxxx: Can I have your username please?
XXXXXXXXXXX: 3/21/2007 5:55:05 PM Cash Deposit - Withdrawal Declined $1,262.00
XXXXXXXXXXX: 3/21/2007 5:55:47 PM Manager Withdrawal Approved! ($1,212.00
XXXX: let me check on that for you
XXXXXXXXXXX: 3/21/2007 5:56:44 PM Neteller Withdrawal Approved! ($300.00)
XXXX: one moment please
XXXX: we will refunds all your deposits
XXXX: since we do not allow players from finland taking bonuses
XXXXXXXXXXX: and why exactly_
XXXXXXXXXXX: and since when
XXXXXXXXXXX: it is ok when i lose but when i win you steal my money?
XXXX: since a long time ago .
XXXX: we will refund all deposits .
XXXX: don't worry
XXXX: we don't have to monitor accounts as stated on the web site .
XXXXXXXXXXX: can you state the day that you banned finnish players?
XXXX: within the next 24-72 hours
XXXX: it was before you started playing .
XXXXXXXXXXX: what date? my friend told me about this casino and he got his bonus
another operator enters.
XXXXX: As of October 2, 2004
XXXXX: Rule 6.
XXXXX: We also added this rule...
XXXXX: NO BONUS ALLOWED (Including FREE VIP Chips):
XXXXX: for players in Finland on the 1st of this month
XXXXX: You can see that here...
Ok. Prismcasino is a sister casino of slotsofvegas, should not affect this issue. And then another hour of Hold ons and This conversation is overs. Then found an interesting thing, google had cached their website the following day to my withdraw request.
slotsofvegas terms 12th of march
At the cached page you can see that the main site is linked to that address. Also putting http://www.slotsofvegas.com/ to google and looking through the Cached pages, you can see that I am right.
No mention about finland. They changed the terms this week, shouldnt affect my situation.
I was referred to this casino by a friend, and finally when they realized I had proof that they were lying about the date of terms change, they told me that I am part of a group. And that being finnish was the easiest reason to explain.
Could someone please help me with this issue?
Last word from casino support, probably a support manager of some sort (the support gave me his direct address), was that they will refund my deposits, and keep the remaining 962$, although the reason for withelding winnings was changed.
I have screenshots of both my account and chat transcripts, and I have saved all the cached pages to my HD, in case they get overwritten in google servers.
Any help appreciated!