Shocking situation at Pointbet Casino!

**Joska** · 13th March 2007, 12:58 AM

Here are the e-mails between the support and me. It is worth reading!

11 January

Dear PointBet Casino team,

I can see on the webpage that all of your promotions have expired in 2006. Will they be extended for 2007? Or will there be any new promotions?

Hi Jozsef,

Thank you for your message.
Yes, we're still offering the promotion in 2007. Our website has been updated, please kindly check it again, thank you.

Dear PointBet team,

I'd like to claim the first chip purchase bonus. My name is Jozsef ***, my username is *** and my e-mail is ***@***.***.

(No answer to this e-mail.)

15 January

Dear PointBet team,

The website is not available!! What happened?

I opened an account and made a deposit last week and now I can't reach my balance!

Please answer as soon as possible!

16 January

Dear Mr Jozsef,

Thank you for your message.
Could you please give us your username please?

Dear Pointbet team,

My username is ***!

Dear Mr Jozsef,

Thank you for your email.
Kindly please try to login again using www1.pointbet.com .

Dear Pointbet team,

Thank you, now I can login to Pointbet but I still can't access the casino! How can I access it?

Dear Mr. Jozsef,

Thank you for your e-mail.
At the moment the casino still cannot get access but we will give the informations by e-mail when the live casino is back online.
Thank you for your patience and understanding.

18 January

Dear Pointbet team,

I purchased chips in the casino but since the casino is offline now, I can't access my funds. What can I do?

My username is ****.

19 January

Dear Mr Jozsef,

Thank you for your email.
Just to inform you that we have 4 casino website such as : Pointbet casino, Casinopointbetgames , Livecasino Europe and Livecasino Asia.
Could you be more specific to which website did you make a purchased ?

Dear Pointbet team,

I purchased the chips in Pointbet Casino.

21 January

Hi Jozsef,

Thank you for your message.
Pointbet Casino can be accessed now, please kindly try again.

We're sorry for the inconvenience earlier.
If the problem still occurs please don't hesitate to contact us.

Dear Pointbet team,

Ok, thank you. I'd like to claim the first chip purchase bonus then.

Dear Mr. Jozsef,

Thank you for your repsond sir.
May I know what Casino you play and expecting for the 1st chip purchased sir.
So we can tell you the information.

22 January

Dear Pointbet team,

I'm talking about Pointbet Casino.

Dear Mr Jozsef,

Thank you for your email.
Before ther first chip purchased in pointbet casino can be claimed, the bonus amount must be staked at least 20 times in 30 days since your qualified initial Deposit (Buy Chip) to get the bonus.

Please go to the promotion in our pointbetcasino website for the more detail.

Dear Pointbet team,

Ok, now I've done this and I'd like to claim the bonus.

23 January

Dear Mr Jozsef,
The First Chip Purchased offer is started from 1st January 2004 at 00.00 GMT until 31st December 2006 at 23.59 GMT. To qualify, all eligibility requirements must be met by this date. New customers registering after this date will not be eligible for this offer. PointbetCasino reserves the right to extend the offer beyond this date.

Please go to the promotion in our pointbetcasino website for the more detail.

Dear Pointbet team,

I sent you an e-mail on 01/11 asking whether the promotions have expired in 2006 or will they be extended for 2007. Your answer was: "Yes, we're still offering the promotion in 2007."

(No answer to this e-mail, so I sent it again.)

25 January

Dear Pointbet team,

I sent you an e-mail on 01/11 asking whether the promotions have expired in 2006 or will they be extended for 2007. Your answer was: "Yes, we're still offering the promotion in 2007."

26 January

Dear Mr marcin,

Thank you for your email.
We will send the money back to your moneybookers email at : ***@***.*** .
Please check it again tomorrow.

We are sorry for the inconvenience that may cause and thank you for your patience.

Dear Pointbet team,

I'm not Mr. Marcin, I didn't request a withdrawal and the e-mail address you provided is not mine. Please reply to my last e-mail about the promotion.

(No answer to this e-mail.)

31 January

Dear Pointbet team,

Why don't you answer my e-mail? Please reply to my last e-mail about the promo as soon as possible!

Dear Mr. Jozsef,

Thank you for your email sir.
Yes, sir the promotion is still continue until this 2007, even for February 2007 period.
I alraeady check it to the Marketing Dept. , good luck sir.
And btw, we are sorry about the last email which send to you which should send to the others player.
Please ignore it.

Dear Pointbet team,

That's great but I've still not received the bonus!

Dear Mr. Jozsef,

Thank you for your prompt respond sir.
Because the bonus is give as manual not by system, please claim it to us sir.
What bonus you claim when you qualifed for it.

Good luck sir.

Dear Pointbet team,

I have already claimed the bonus but not received it. I'm still talking about the first chips purchase bonus in Pointbet Casino.

2 February

Dear Mr. Jozsef,

Than you for contacting Pointbet.
For The first chip Purschased in the pointbet casino ,
This offer is started from 1st January 2004 at 00.00 GMT until 31st December 2006 at 23.59 GMT. To qualify, all eligibility requirements must be met by this date. New customers registering after this date will not be eligible for this offer. PointbetCasino reserves the right to extend the offer beyond this date.

Dear Pointbet team,

Would you please read the history of our e-mails and not only the most recent one? I was assured twice that the promotion is extended and still available, and now you say that it is expired!

3 February

Dear Mr. Jozsef,

Thank you for contacting Pointbet.
We are sorry to inform you that the First Chip Purchased promotion in our website in not available anymore.

Please go to the promotion in our pointbetcasino website for the more detail.

Dear Pointbet team,

This is getting very ridiculous.

On 01/11, you said: "Yes, we're still offering the promotion in 2007"

Then, on 01/31, you assured me again: "Yes, sir the promotion is still continue until this 2007, even for February 2007 period. I alraeady check it to the Marketing Dept. , good luck sir."

If you have promised to me that the promotion is still available, then please credit the bonus and don't say that the promotion has expired!!!

Dear Mr. Jozsef,

Thank you for your email.
Kindly please read our promotion in our pointbetcasino website again carefully.

Dear Pointbet team,

I know that the website says that the promotion is expired. But, in spite of this, you informed me that the promotion is extended for 2007. You confirmed this twice, you can chek the history of our e-mails. You also informed me that I need to stake the bonus amount at least 20 times. I've done this. You should keep your promise.

Dear Mr. Jozsef,

Thank you for your email.
Yes sir to get the first chip purchased bonus you have to stake at least 20 from the bonus amount.
But please notice the valid date , it's end on December 31st,2006.
So, we are sorry to inform again that you are not qualified for the bonus .

4 February

Dear Pointbet team,

I understand this but you still haven't answered the question that if the bonus is expired, then why did you write me that the promotion is extended for 2007.

Again, on 01/11, you wrote: "Yes, we're still offering the promotion in 2007"

Then, on 01/31, you assured me again: "Yes, sir the promotion is still continue until this 2007, even for February 2007 period. I alraeady check it to the Marketing Dept. , good luck sir."

(No answer to this e-mail, so I sent it again.)

7 February

Dear Pointbet team,

I understand this but you still haven't answered the question that if the bonus is expired, then why did you write me that the promotion is extended for 2007.

Again, on 01/11, you wrote: "Yes, we're still offering the promotion in 2007"

Then, on 01/31, you assured me again: "Yes, sir the promotion is still continue until this 2007, even for February 2007 period. I alraeady check it to the Marketing Dept. , good luck sir."

(Again, no answer.)

8 February

Dear Pointbet team,

Why don't you reply to my e-mail??

Dear Mr. Jozsef,

Thank you for your email.
We are sorry to inform you that we don't extend the first chip purchased promotion.
The promotion end on dec 31st, 2006.

(At this point I decided to withdraw my entire balance. The story continues two weeks later.)

22 February

Dear Pointbet team,

I made a withdrawal 2 weeks ago but I've still not received the funds. Please check what the problem is!

23 February

Dear Mr Jozsef,

Thank you fr your email.
We are processing your withdraw request at this moment.
We will send the fund to your Moneybookers account as soon as possible.

26 February

Dear Pointbet team,

I have still not received my withdrawal. When can I expect it?

(No answer to this e-mail, so I sent it again.)

27 February

Dear Pointbet team,

I have still not received my withdrawal. When can I expect it?

28 February

Hi Jozsef,

Thank you for your message.
We're sorry for the late payout and inconvenience.
Your withdraw will be sent to you as soon as possible.

1 March

Dear Pointbet team,

Could you please be more specific about when will you send the funds? Now I'm waiting for 3 weeks!!

Dear Mr Jozsef,

Thank you for your email.
We've done our best to process the withdraw as fast as we can.
but we are sorry that we can't promise you the exavt date.
For sure you will get your fund, please check it again later.

8 March

Dear Pointbet team,

I'm waiting for 1 month. Why you still haven't sent the funds? This is unacceptable.

Dear Mr Jozsef

Thank you for your email.
We've done our best to process the withdraw as fast as we can.
For sure you will get the fund.
please check it again later.

**Dekon** · 13th March 2007, 02:26 AM

Shocking indeed!! Good Grief! I didn't mean to laugh while reading this because I know how irritating some of these fools can be, but.... I DID. LOL
Sorry. Good Luck with that.

**mikepipe** · 13th March 2007, 02:33 AM

Welcome to the forum. What a GRAND first post! I m still laughing.
Hope it was not too much money.
For better casino entertainment - money related - please check the accredited casinos list here. The support sometimes is a bit more serious and to be taken seriously. But you get your money, and that is not so unimportant.

I didnt know pointbet til now - obviously it is at the very end of a long and rocky road.

**Swede** · 13th March 2007, 02:33 AM

Honestly, what can you do but laugh?

Hang in there Joska, hope you'll get your dough back soon!!

**Joska** · 13th March 2007, 03:20 AM

Yes, they made even me laugh, this is the positive side.

Another interesting thing is that they keep calling me "Mr. Jozsef". However, this is my first name and not my family name.

Of course I won't give up, I'll continue to send them e-mails until they pay.

My deposit was Ł300, I won Ł75, so my withdrawal is Ł375. In fact, this should be Ł475 if we consider that they didn't give me the Ł100 bonus even if they promised it twice.

**vinylweatherman** · 13th March 2007, 05:21 AM

Originally Posted by Joska

Yes, they made even me laugh, this is the positive side.

Another interesting thing is that they keep calling me "Mr. Jozsef". However, this is my first name and not my family name.

Of course I won't give up, I'll continue to send them e-mails until they pay.

My deposit was Ł300, I won Ł75, so my withdrawal is Ł375. In fact, this should be Ł475 if we consider that they didn't give me the Ł100 bonus even if they promised it twice.

Remember this in 9 months, a good candidate for one of the Casinomeister awards. Bad enough that they can't even find your previous E-mails, or their own earlier replies, but they couldn't even find their own damn CASINO

**jetset** · 13th March 2007, 07:03 AM

In another nine months no-one will even remember this dump and it will be long gone with customer treatment like this!

Thanks for the timely warning which will possibly save other players from a similarly surreal experience at this Chartwell-powered operation.

There's more on these operators (who are security certified by a Jakarta outfit I've not previously heard of called X-Ramp SSL) here: http://www.pointbet.com/casino/help/...sp?id=2&lng=en

POINTBET LIMITED
Registered No. 05466889
245 CALEDONIAN ROAD, LONDON, N1 1ED

Also

10 Cromwell Place
South Kensington
London
SW7 2JN

care@pointbet.com

**winbig** · 13th March 2007, 07:36 AM

PAYOUT TABLE
Payout rates (%) for each month - 2nd quarter 2003

Apr 03

May 03

Payout table from 2003???

And below it, they compare their payout % to those of USA B&M Casinos (from 4 years previous)??

If I was bored and had nothing else to do, I would look up those % they posted for offline casinos. I could almost guarantee they're fictitious....even if they did pull them from 1999!

Could someone PLEASE give me some of what they're smoking??