Warning -Avoid All Jackpots and All slots casino

[clj7221]

Avoid all slots and all Jackpots casino's! I have been having the worst problems at these 2 casinos ( same group) redeeming their bonus offers.

These casinos used to be great. I don't know what happened, but all I can say is now they are the worst and most unorganized casinos I have ever played in terms of uneducated customer service representatives and countless excuses that they have technical problems and will fix it this day and then it changes!

All this month and last,the bonuses they offered me were nothing but problems to attempt to redeem.

For example, the first bonus this month, I had to wait close to a week to get. they even had the audacity to deny ever offering me a bonus until I mailed them the screen shot I took of it. Moreover, they said that I made my deposit on American time and it should have been Israeli time is what they meant (give me a break!). I was shocked to hear such excuses to deny me a bonus when they offered it to me and I even sent them the screen captures to prove it. Once again I had to wait a week until they straightened it out and then only gave me partially what I was offered claiming my small $300.00 cash in effected the bonus. Sigh, And now another bonus issue. I was offered 25 free spins 3 days ago to play one of my favorite slot games. I was suppose to get that on Tuesday, January 2, 2007.
I have been calling them for 3 days now to see what the problem is and have spoken to numerous customer service representatives and all say in unison there is a problem and to call later and keep changing the date I will receive the bonus.

These casinos should be rogues for what they do. My husband and I enjoy our bonus offers and expect them to be played timely, considering how much we spend per month in casinos as it is our hobby. I have the screen captures and am willing to send them to casinomeister just to show you how pathetic and deceitful this operation seems to be. The only thing in their favor is that they do pay cashins on time, but that is not enough. They need to give me world class service if they expect me to play in their casino group any longer.

[Nifty29]

You do make some fair points, however I would tender the following advice:

1. This post belongs in complaints/bonus issues, and

2. It is counterproductive to use a thread topic like ' avoid xxx casino or warning about xxx casino'. Maybe its just me, but as soon as I see a heading like that I get really annoyed - this is the kind of thing you post as a last resort and, in my experience, it makes it less likely that someone in the forums will help you.

Yes, its poor service, but give someone here or the casino rep a chance to make it right before you start telling people they shouldnt play there any more etc

Nothing personal....Im just trying to help you get a solution and providing some friendly advice

[soflat]

Are you still playing at these casinos? Or did you take your own advice?

[clj7221]

You did the best you could! Thanks and sorry I did not have the post in it's proper place. I hardly ever come on these sites I am a busy person and I must have over looked where this post was suppose to go. Glad The Casinomeister corrected it.

Originally Posted by Nifty29

You do make some fair points, however I would tender the following advice:

1. This post belongs in complaints/bonus issues, and

2. It is counterproductive to use a thread topic like ' avoid xxx casino or warning about xxx casino'. Maybe its just me, but as soon as I see a heading like that I get really annoyed - this is the kind of thing you post as a last resort and, in my experience, it makes it less likely that someone in the forums will help you.

Yes, its poor service, but give someone here or the casino rep a chance to make it right before you start telling people they shouldnt play there any more etc

Nothing personal....Im just trying to help you get a solution and providing some friendly advice

[kyleb]

This type of service sounds pretty bad, and also very out of place for the All Slots / All Jackpots group. I hope things get resolved - you might want to contact eCOGRA for more information or help. I think Tex Reese is the guy to go to.

[clj7221]

Originally Posted by kyleb

This type of service sounds pretty bad, and also very out of place for the All Slots / All Jackpots group. I hope things get resolved - you might want to contact eCOGRA for more information or help. I think Tex Reese is the guy to go to.

Thanks so much

[Pinababy69]

Originally Posted by kyleb

This type of service sounds pretty bad, and also very out of place for the All Slots / All Jackpots group. I hope things get resolved - you might want to contact eCOGRA for more information or help. I think Tex Reese is the guy to go to.

Sound advice, but Tex is a gal.

[Jackpot Factory]

Hi clj7221 ,

This is David Brickman, Jackpot Factory Casino Group spokesperson.

If you send me your account number via private message I will be more than happy to assist you with any and all issues you have with All Slots and All Jackpots.

All the best,

David

[vinylweatherman]

Originally Posted by Jackpot Factory

Hi clj7221 ,

This is David Brickman, Jackpot Factory Casino Group spokesperson.

If you send me your account number via private message I will be more than happy to assist you with any and all issues you have with All Slots and All Jackpots.

All the best,

David

This is a common problem with CS. They are based in Israel, and to make matters confusing, the Playcheck & Cashcheck times are Israeli time (GMT+2). However, all promotions are given on the website under EST (or EDT). I have experienced this problem with some promotions failing to work when they are still valid under EST, but are invalid with respect to Israeli time. Some of the support staff fall into the trap of assuming the casino promotional calendar operates to Israeli time, and it can be an effort to correct them. It would be worth all players realising this, and for David to ensure all CS agents are aware of this issue, and do not give out this Israeli time issue as an excuse to players as it looks incompetent.

[clj7221]

Originally Posted by Jackpot Factory

Hi clj7221 ,

This is David Brickman, Jackpot Factory Casino Group spokesperson.

If you send me your account number via private message I will be more than happy to assist you with any and all issues you have with All Slots and All Jackpots.

All the best,

David

I will be calling you or your casino today and closing both accounts, the alljackpots and allslots. I have been having the bonus problems now for close to 2 months at your casino. I would also like to add that I finally did get the 25 free spins on the Harvey game yesterday. That is a week later (and about 20 calls to your casino) then I was suppose to get it and if that was not upsetting enough, I was shocked to see how the 25 free spins worked.

As most know who play Harveys, the lowest bet is 5.00 dollars a spin.They programmed the free spins at a penny a line meaning the free spins were 25 cents a hand. It was sickening.I even got the 2 champagne bottles for extra free spins but at 25 cents a spin you walk away with nothing.This was not what I expected and will certainly never play there again.