VIP Lounge Complaint - resolved

[vinylweatherman]

This is better.
However, why are the details at companies house so "dodgy looking". This seems to be the case with a few casinos with offices in the UK. This is no laughing matter, Weststar accounting are in breach of UK company rules if they are still trading, as seems the case.
Many players here have the wit to look up these details, and it is best for casino operators to ensure that everything is up to date.

As for the casino,
Why are these coupons on the banner within the lobby if they are e-mail specials? Surely this is asking for the kind of misunderstanding.
The link shows the two coupons, but there is still no detailed terms. The 25% one seems to have NO game exclusions, but the 50% one says slot machines only (which is at least clear).

Why is the wagering outstanding missing from the cashier?

Why did a player get booted off from single line J or B VP and log back on to find the paytable altered - this is by far the most "dodgy looking" action, and is tantamount to rigging the games.

Other RTG casinos are guilty of some, or all, of these shortcomings.

Lastly, how come you are based in the UK, operating online casinos will not be legal till September next year? (Or am I right to assume this is just a maildrop address, and the company is not really there at all).

[cipher]

Originally Posted by amatrine

Thanks. I am a girl though

Still waiting to hear from them.

Ama

My apologies Ama.

I'm really glad to see that this situation was worked out to the satisfaction of all concerned and Kudos to the VIP management for taking the Bull by the horns (just a figure of speech AMA) in getting this situation rectified in a straight forward manner.

Have a good one.

[amatrine]

No problem Cipher

I just got paid to my account , so all is good

Thanyou

Amatrine