VIP Lounge Complaint - resolved

[Pinababy69]

Amatrine is a long time and respected poster on this forum and this should not be happening to him or anyone else for that matter. I really do hope this is some sort of mistake and that VIP will straighten this out without further delay.

Have a good one.

I couldn't agree more Cipher. When someone has been around for four plus years, and never posted a complaint before, I tend to give it a little more weight than first time posters. That may be wrong, but I'm just so skeptical of some of the complaints I read on here. Alot of people on here forget that for every evil casino, there are many evil players as well.

I hope this gets resolved for you Ama. And just for clarification this is viploungecasino.com, the newest RTG offering. This is NOT vip.com (Casino, Sportsbook and Poker) who have been around for years...and who IMO are one of the best casinos out there.

[vinylweatherman]

This is not related to VIP Casinos, I found this on the about us page.

VIP Lounge Casino is the most prestigious online casino in the world. We are completely dedicated to making the VIP Lounge experience the most exciting experience online. VIP Lounge Casino is owned by Weststar Accounting Limited , located in 19 Kingston Road, Shirley, SO15 3DB Southampton, GB.

Location is marked by the star.

This is not exactly the best part of town Seems a funny place for "the most prestigious online casino in the world".

Looks more like a maildrop, or a holding company holding the business for an unnamed beneficiary.

While not the best part of town, it is by far the WORST place for a casino to have it's registered office and try anything "funny" with me

[me_and_ed]

I am actually getting a little nervous about them, I do play quite frequently but as of late they have been very aggresive with bonuses, to me a sign there may be trouble on the horizon.

[GrandMaster]

This is not related to VIP Casinos, I found this on the about us page.

VIP Lounge Casino is the most prestigious online casino in the world. We are completely dedicated to making the VIP Lounge experience the most exciting experience online. VIP Lounge Casino is owned by Weststar Accounting Limited , located in 19 Kingston Road, Shirley, SO15 3DB Southampton, GB.

Location is marked by the star.

This is not exactly the best part of town Seems a funny place for "the most prestigious online casino in the world".

Looks more like a maildrop, or a holding company holding the business for an unnamed beneficiary.

While not the best part of town, it is by far the WORST place for a casino to have it's registered office and try anything "funny" with me

The information from Companies House is not very reassuring either:


Name & Registered Office:
WESTSTAR ACCOUNTING LIMITED
19 KINGSTON ROAD, SHIRLEY
SOUTHAMPTON
HAMPSHIRE
SO15 3DB
Company No. 04856156


Status: Active
Date of Incorporation: 05/08/2003

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
7487 - Other business activities
Accounting Reference Date: 31/08
Last Accounts Made Up To: 31/08/2005 (DORMANT)
Next Accounts Due: 30/06/2007
Last Return Made Up To: 05/08/2005
Next Return Due: 02/09/2006 OVERDUE

[Casinomeister]

This is one of the "Virtual" casinos http://casinomeister.com/past_issues/virtual.php

I'm in direct contact with their general manager to resolve any outstanding issues. Please PAB and I'll get him to look at this.

[Zoozie]

This is one of the "Virtual" casinos http://casinomeister.com/past_issues/virtual.php

Thanks for the info. I did not know that but I had a feeling it was a little fishy.

They mailed me several decent bonuses and I read the T&C and decide to give
it a try. I made two withdrawals, but they did take 6-7 days each. So I did get paid though I played VP. The coupon said only BJ was not allowed.

A funny thing is that when I just signed up there and was checking out their VP, I noticed only the single line JoB was full pay. This is often the case at RTG casinos. So I started on JoB to clear the bonus. After about 1 hours play I was booted and had to reload the casino. When I logged back in they had changed it to 8/5 JoB as all the multi-line JoB
It was 1 month ago I think and I believe the casino had recently opened.

It is the first RTG casino I have played at where they disabled the wagering requirement for the players to see. This was one of the strengths of RTG software and the only reason to disable it is to claim players have not wagered enough.

Zoozie

[amatrine]

They are part of virtual? I had no idea , wow. Yeah I filled a PIB last night. You should have whereever it gets sent to when I hit enter. Thanks so much Bryan I must have confused with them with the other VIP.

Ama

[me_and_ed]

This is one of the "Virtual" casinos http://casinomeister.com/past_issues/virtual.php

I'm in direct contact with their general manager to resolve any outstanding issues. Please PAB and I'll get him to look at this.

Now that is good info, thanks, I am usually up on this.

[amatrine]

Hi,

Just want to let everyone know that the manager emailed me, was very nice, and fixed the situation and placed the money back in my account.

I will update when it has been credited to my instadebit.. Appearntly there was an email that stated the bonus terms, that actualy had bonus codes to use that had these restrictions, but where I saw the promo was on the front page of the casino itself that did not list coupons, just a redirect to live chat.
I had never saw an email. He said he would talk to the operators to make sure that any terms are specified when someone claims a bonus this way.

Thankyou Chris for taking care of this, and thankyou everyone for listening.

Ama

[VIP_Lounge_Mgr]

Dear Casinomeister Members,

This is Christopher DiAngelo with the VIP Lounge Casino. I have just gotten word of this incident from <b>amatrine</b> directly and sent her a reply on it. I have pasted this reply for you all below. I hope this will help to clear up all confusion for everyone here...

Dear amatrine,

I have looked into your account as well as the post that you directed me to on Casinomeister. This withdrawal had been denied by me as you did not meet the requirements associated with the bonus that you redeemed. I have posted the link for the actual mail that we sent out with these Thanksgiving Specials for you below...

http://www.viploungecasino.com/mail/...sgiving_m.html

I have also looked into the chat session that you had with our representitive Samantha on Thanksgiving. I have pasted that for you below..

Chat start time 20:30:40 11/23/2006

info: Your VIP Lounge Casino Issue ID for this chat is XXXXXXXXXXXXX.
[21:02:23] amatrine: Hi, I emailed a few hours earlier about the reload bonus advertised on the front page and then made a deposit, but havnt heard back or recived the bonus.
[21:03:42] Samantha: Ok Let me check your account
[21:04:24] Samantha: Ok, I'll give you the bonus on the last deposit
[21:04:36] amatrine: ok thanks

Unfortunately, it looks like she did not even discuss the bonus that she was going to place in your account with you. I am very sorry for this and am going to make it right. I have placed the $640.00 back in your account and you are entitled to withdraw the full $660.00 that is in there now. I cannot request XXXXX withdrawals for you manually, so you are going to have to go back into the casino and request it yourself from the cashier. I will try to make sure that this withdrawal is paid out to you as quickly as possible and that you will have no other problems with our casino from this point forward. I will also be speaking with Samantha about the importance of being clear on all promotions that are offered with us.

Thank you very much for your patience in this matter and I would like to the take the time to apologize to you again. If there is anything else that I can do for you in the future, please let me know. Have a wonderful day and congratulations on your win.

Best wishes,

Christopher DiAngelo
VIP Lounge Manager
Toll Free: 877-767-6929
Email: chris@viploungecasino.com