Mansion screwing me over

**KSOT** · 17th October 2006, 02:35 AM

The story is, I deposited $1000 to their casino a few weeks ago and have been grinding away at Keno since then trying to clear their $1000 bonus. Then yesterday it said I couldn't play the casino games, so I contacted CS and they told me all USA customers were banned from the casino and sportsbook. I said that's fine but but that they needed to prorate the bonus which I've cleared half of so far since my losses are currently ~$300. They simply refused to do anything about it and basically told me I was out of luck.

Do I have a good case here or are they within their rights to screw me like this?

**noluckever67** · 17th October 2006, 03:57 AM

i have to say mansion is a really big company and im really surprised that they came away with that...maybe you have a copy of emails sent back and forth??

**KSOT** · 17th October 2006, 04:02 AM

I know, I was really surprised as well. Here is a transcript of my initial live chat session.

Welcome to Chat.Mansion.Com, MANSION Sarah G will be right with you.MANSION

CzarChasm: Hi, I tried to log into Keno just now and it said I couldn't and had to contact customer support

MANSION Sarah G: Hello, may i have your nickname please

CzarChasm: its CzarChasm

MANSION Sarah G: Ok, one moment please

MANSION Sarah G: We regret that we have currently suspended access to MANSION Sportsbook and Casino for US-based Members for business reasons. Due to the new Us legislation change

CzarChasm: nooooooo, i was hpoing you guys would hold out on that

CzarChasm: weve got a problem though, ive squandered about $300 on your $1000 signup bonus so far

MANSION Sarah G: MANSION continues to closely monitor developments which may affect our services to Members globally. We are committed to minimising the affect of these changes on our US-based members both in the immediate and longer terms and ensuring our Members remain well informed. We sincerely hope to reinstate and enhance our product range available to US-based Members in the near future.

CzarChasm: it would be unfair to leave me high and dry on it

MANSION Sarah G: One moment

CzarChasm: maybe we can prorate it for how much ive cleared so far? im alomst halfway done

MANSION Sarah G: i will ask

MANSION Sarah G: As this is out of our hands our Casino Manager has stated that there is nothing we can do about it

CzarChasmno no no, you cant just rob me of $300 when technically ive already earned almost $500

MANSION Sarah G: The new legislation change is out of our hands

CzarChasm: Its out of my hands too

CzarChasm: im not asking to be able to play anymore, im just saying do the right thing about your signup bonus that ive spent days clearing half of

MANSION Sarah G: We are sorry for this but our Casino manager has said that no refunds will be given

CzarChasm: im not asking for a refund, im asking for the half bonus i cleared

CzarChasm: if you wont allow me to finish it, you need to make good on what ive completed, its only right

MANSION Sarah G: Well, no bonuses can be given

CzarChasm: that is bull

MANSION Sarah G: Please email your complaint and i can pass this on for you

CzarChasm: i thought you guys were reputable

Since then I've sent in a number of emails, but they always send back standard autoreply bullshit.

**noluckever67** · 17th October 2006, 05:31 AM

thats absolutely scandalous on there part...but then again ONLINE gaming is totally nothing short of robbery..when will people realise that without any sort of regulation companies will go ahead and do what they want..in your case they prob realise your in the states what can u do??? nowt....i wish to god the uk government would do something similar to the US without going as far just really strong regulations cos online gaming at the moment IMHO is as crooked as an underground casino....i really hope you keep on at them dude and PM brian see if he can do anything...gluck dude.

**KSOT** · 17th October 2006, 06:28 AM

Good, so I'm not just overreacting here...

Pardon my ignorance, but who is this "Brian" you speak of?

**REOdeathwagon** · 17th October 2006, 02:26 PM

Originally Posted by KSOT

Pardon my ignorance, but who is this "Brian" you speak of?

The one ...The only.... Casinomeister - himself......The webmaster of the forum, you are on.

REOdeathwagon

**GrandMaster** · 17th October 2006, 07:18 PM

No, he is Bryan.

**happygobrokey** · 20th October 2006, 07:08 AM

fwiw, mansion requires 1x rollover once the bonus is earned/credited, so even if they did allow him to get the bonus, he couldn't play it through to convert to cash.

of course it's greasy that he only got part way through the wr and got banned, but i don't feel they're under any obligation in this case. the player knew well what might happen wrt the bill, and ought to have completed the bonus sooner or not attempted it.

i didn't follow closely, but when omni began refusing bonus for US, had anyone done a good portion of the wr on the first of the month, and then been allowed to finish out the wr and receive the bonus after they changed the t&c on the second? if not given up front, the bonus has to be earned, and if it's not earned, they don't have to give it or any part of it to you.

the player feels like this is an mg clearplay where bonus amounts are released into the cash balance in increments as wr is completed, but imo this is not the case with mansion it is more like omni or littlewoods play xxx to earn the full bonus. the 1x rollover after the bonus is credited lends to the idea that even once credited the bonus is still not cashable chips, so to think that playing 30% of the wr entitles you to a cheque for 30% of the bonus you cleared imo is not warranted in this case.

**KSOT** · 20th October 2006, 07:28 AM

Luckily for me you're the only one who feels that way so far. CM himself told me he contacted this site's Mansion representative, so we're all just waiting for him to log in and reply now.

For what it's worth, I don't think comparing this bonus to Littlewoods' is totally fair. For starters, you don't see the Littlewoods bonus being earned, it just gets released when you meet the WR without you necessarily having any idea it's coming. The bonus on mansion appears quite visibly both when you deposit and any time you look the active page dedicated to it. While you play you can watch the WR clear dollar by dollar. They make it very apparent that you're working towards a bonus from the start. Given that fact, I don't see how it's relevant whether they give the money before or after the WR, I'm still working towards the same goal. Aside from that, we're not talking about wagering $500 to get $25 on low HA games like Pontoon or whatever the Cryptos did. We're talking about risking a $1000 deposit to wager $20,000 or more on crappy games. It doesn't even seem to be in the same league in that regard.

**Tagdog** · 20th October 2006, 10:41 AM

Originally Posted by happygobrokey

fwiw, mansion requires 1x rollover once the bonus is earned/credited,

100% match bonus with wager 10x deposit plus bonus, then one time roll over on top means he would need to wager his deposit 21 times to get full bonus and cash out.

So sensibly speaking mansion could divide his wagering by 21 and give him that as a bonus.