Mansion screwing me over

[MANSION Casino]

MANSION’s world leading peer-to-peer Sports Exchange and Poker platforms that allow you to bet against other MANSION Members on Poker and all of your favourite sports and major events remain unaffected by recent events.

For business reasons, we regret that we have currently suspended access to MANSION Casino and Sportsbook for US-based Members.

The recent changes will affect US Members who have been playing MANSION Casino Games and working towards their Casino bonus being paid out.

We request that all US players who have a Casino bonus contact Member Services and have their bonus entitlement exchanged into cash to use in MANSION Poker, where they can continue to earn MANSION Club Points, participate in daily qualification tournaments for major televised events, and take advantage of frequent guaranteed and add-on tournaments worth thousands of dollars each week.

Alternatively, our US Members can simply choose to withdraw the cash.

We are committed to minimising the affect of these changes on our US-based members both in the immediate and longer terms and ensuring our Members worldwide remain well informed of future developments as they unfold.

Contact Members Services via email or online at chat:
Email: customerservice@mansion.com
Representatives are available 24 hours a day, 7 days a week.

Member Service Specialists are available to answer your enquiries in English.
Phone calls to MANSION may be recorded for customer protection and quality assurance.

[KSOT]

Well I don't play much poker, so that's pretty much out of the question.

I hope I understood your post right, meaning I can convert what I've cleared so far to cash and withdraw it. I spoke to live chat just now and linked them to your post. They said they would refer it to their poker department (lord knows why) and get back to me in 24 hours. I will let you all know...

[KSOT]

All this effort and absolutely nothing has been accomplished. Here's the very personal and not at all repetitive reply they finally sent me today.



Hello CzarChasm

Thank you for your email regarding your MANSION account.

We regret that we have currently suspended access to MANSION Sportsbook and Casino for US-based Members for business reasons.

MANSION’s world leading player-to-player Exchange and Poker platforms that allow you to bet against other MANSION Members on Poker and all of your favourite sports and major events remain unaffected by recent events

Should you have an outstanding bonus balance in the Casino this can be exchanged for cash for use in MANSION Poker or the MANSION player-to-player Exchange.

Please note, however, that if the wagering requirements have not been met and no bonus released to your account it is not possible to claim part of the bonus in Casino.

You may, however, continue to play the requirements of your bonus through MANSION Poker.



I don't even understand what they mean. First they say I CAN exchange my bonus balance to cash, then they say I CAN'T get the bonus if the WR hasn't been met. Needless to say, nothing in my actual account has been changed and as stated, I can't play poker. I am out of ideas and sick and tired of form replys. Please help me casinomeister!

[KSOT]

I just spoke to live chat to try and figure out what they were saying.



MANSION Andy:
how can I help?

CzarChasm:
hi, im consufed about an email i got from you regarding my casino bonus

CzarChasm:
one paragraph states: Should you have an outstanding bonus balance in
the Casino this can be exchanged for cash for use in MANSION Poker or
the MANSION player-to-player Exchange.

CzarChasm:
and the next states: Please note, however, that if the wagering
requirements have not been met and no bonus released to your
account it is not possible to claim part of the bonus in Casino.

CzarChasm:
so which one is it?

CzarChasm:
wouldnt all outstanding bonus balances have unmet wagering
requirements? isnt that the only reason a bonus balance would be outstanding?

MANSION Andy:
The first paragraph refers to bonuses which have been earned by meeting
the wagering requirements. Once the bonus has been released to your
account it must be turned over once more before it can be withdrawn; if
this is the situation you are in then the bonus balance can be exchanged
for the full cash amount. However, if you have not met the wagering
requirements and your bonus has not been released to your account it is
not possible to claim any cash for a 'part' bonus

CzarChasm:
ohhh

CzarChasm:
so were back to square 1, alright, thank you



So it's the same old story... they refuse to make good on the half bonus I've earned. The casino rep here didn't even address my specific problem.

[Casinomeister]

I'm checking into this right now to see if I can get you a personal response. Thanks for your patience.

[soflat]

Luckily for me you're the only one who feels that way so far.

Maybe he was just the only one who posted it.

You didn't earn the bonus and Mansion seems to be giving you the chance to earn it playing poker. That sounds fair. Good for them.

Afterall, you were grinding it out playing safe small bets at keno. Poker offers pretty much the same sort of grind-it-out slowly type of game you seem to favor.

[KSOT]

Except that I barely ever win at poker. I'd certainly lose more at it than I would playing Keno. If I thought I might have to clear this bonus with a billion hours of poker, I'd never have signed up for it. We can't all be card sharks.

[Tagdog]

The OP signed up to specific terms and conditions, the casino can't honour this, not due to the OPs fault, but due to a law change. I assume Mansion knew about the ports bill going, previous to it passing so knew there might be an issue with players bonuses and hence I believe the responsibilty lies more with them than the player.

If the player is unwilling to play poker he shouldn't be forced to to get his $700 worth of equity back playing it. There really shouldn't be any trouble at all for mansion to convert his bonus equity into cash and allow him to withdraw. What are they trying to prove by not granting this request?

[KSOT]

Been a while. Still no word from them CM?

[Casinomeister]

This should have been taken care of ASAP. Do you mean to tell me the rep never got back to you on this?