Brandy denies my 20k Royal

[backjlack]

I hit the Holy Grail of videopoker at Brandy casino yesterday.


I posted my beautiful screenshot in the 'Winner Screenshots' thread.

MODERATOR NOTE: Thread title changed on request. This has now become a complaint. Fast forward in thread ....

[frufrugirl]

*************************congrats!!!!!************ ********

[chuchu59]

Whew! At least I know Brandy does pay although it's gonna be four or five days before you get it. A royal congratulations to you.

[CasinoForumu]

congratulations

[Vesuvio]

I hit the Holy Grail of videopoker at Brandy casino yesterday.


I posted my beautiful screenshot in the 'Winner Screenshots' thread.

Congratulations, but was it really necessary to start a separate thread for this after posting in "Winner Screenshots"?

If I was a cynic (), I'd be highly sceptical of someone posting about Brandy casino, given their practice of paying for votes and posts at forums, and that most winners aren't so keen to emphasise where they won.

[Simmo!]

If I was a cynic (),...

LOL. Hey Vesuvio, where's that pic in your Avatar?

[Vesuvio]

LOL. Hey Vesuvio, where's that pic in your Avatar?

Vesuvio

= Vesuvius (of Pompeii fame) with the bay of Naples in the foreground. I was visiting there a lot when I chose the name, but it's also the name of a blue soft-toy rabbit... I think I'll spare you the details

[hbears341]

Congratulations - Absolutely awesome!!

[backjlack]

Vesuvio, I opened a seperate thread because I was so happy and I felt like sharing my joy.

But my joy is gone now, because I just learned that Brandy is refusing to pay me!



They have this promotion this month called 'Test Drive x 10' where you send them 20$ through a web form and they open you an account (seperate from your main one) with 200$ in it. The catch is that you must reach a 19000$ balance before you can cash out. They also offer '2/20/reach 2000' and '200/2000/reach 180k' accounts.

From reading the terms, there was no doubt in my mind that this was available on more than one deposit. So I did make a 20$ deposit, got a 200$ account, lost, did it again, many times (25, I believe), until I hit the Royal Flush. After hitting the Royal Flush I emailed them, asking them to cashout my winnings (the cashier module is not available in those special accounts).

According to the rules of the promotion, I was supposed to be paid in 24 hours so, today, not having received my winnings, I emailed to inquire about my payment and the answer I just received is that they are not going to pay me because I broke the rules of the promotion by having multiple bonus accounts. They say that the rules state that only one account of each type is allowed per customer, which is not true. The rules don't say anything explicit like that at all.

Here are the rules :

Dear xxxxxxxx,

Have you ever dreamed of getting thrilled having bet the minimum at a casino?! Now gambling is 10 times more thrilling!

August 28, we are launching new promo "Test Drive x10". Having paid $2, $20 or $200, you will be given access to the special "TD"* bonus account with $20, $200 or $2000 opening balance respectively!!!

"Test Drive x10" promo rules:

1. Having made $2 payment** at Brandy Casino Gabling Network Cashier, the promo participant will be given access to "2TD" account with $20 opening balance. Having made $20 payment** at Brandy Casino Gabling Network Cashier, the promo participant will be given access to "20TD" account with $200 opening balance. Having made $200 payment** at Brandy Casino Gabling Network Cashier, the promo participant will be given access to "200TD" account with $2,000 opening balance.

2. Promo participants are welcome to play any games except for Live Dealer*** and Progressive Jackpot**** games.

3. To withdraw money participants should have a definite amount at "TD" accounts. To withdraw money from "2TD" account, a participant should have not less than $2,000 at it. To withdraw money from "20TD" account, a participant should have not less than $19,000 at it. To withdraw money from "200TD" account, a participant should have not less than $180,000 at it.

4. The opening balance amount***** of the "TD" account will be deducted from your withdrawal request.

5. The withdrawals are processed within 24 hours.

6. "TD" account will be closed at zero balance, if the promo rules are violated, or after any withdrawal of winnings.


To participate in "Test Drive x10" promo:

1. The player wishing to participate in the promo shall send an application to help@brandycasino.com.

The text of application:

"I wish to participate in "Test Drive x10" promo. Once the account is accessed I promise not to play Live Dealer and Progressive Jackpot games. I have read and accept the show participation rules. "

2. Make $2, $20 or $200 payment to the Brandy account using Brandy Casino Gabling Network Cashier. Follow these steps:

Click on Brandy Casino Gambling Network Cashier: https://www.brandy-network.com/cashier/eng/index.html.

Choose a payment method and enter the information required.

In the field "Username (XPS)": enter you Brandy Casino Username (BCRxxxxxxxx).

3. Within 20-25 min after settling the bill, your request will be processed and the new "TD" account number with the $20, $200 or $2,000 opening balance***** respectively, and an access password will be sent to the e-mail, indicated by you during registration at Brandy Casino real money account.

Brandy Casino mails good news only!

Should you have any questions or concerns, please do not hesitate to contact us at: help@brandycasino.com.


Sincerely yours,

Lisa Evans
Brandy Casino Manager

Brandy Casino - CasiNo1

* "2TD" = account with $20 opening balance, "20TD" = account with $200 opening balance, "200TD" account with $2000 opening balance.

** The payment is not a deposit. The payment is the charge for "Test Drive x10" promo participation.

*** Live Roulette, Live Baccarat, Live Blackjack, Live Sic Bo.

**** Caribbean Poker, Cinerama, Diamond Valley, Fruit Mania, Gold Rally, MagicSlots, MegaJacks, Safecracker, Wallstreet Fever, Queen of Pyramids, MegaBall, Jackpot Jacks or better 10, Jackpot Darts, Jackpot Genie's Hi-Lo, Progressive Blackjack, Dollar Ball, Sunny slots, Bounty Hunter.

***** All the opening balance amount is bonus money.

Not only is there no clear mention that only one bonus of each kind is allowed, but here is was they emailed me in answer to my sending the second 20$ deposit :

Dear xxxxx,

Thank you for taking part in Brandy Casino’s promos!

Hereby we would like to inform you that according to Brandy Casino’s regulations, every Test Drive deposit is added into a new account. Therefore, your latest $20 deposit has been transferred from former TD00008 to new TD32825 (password xxxxxx).

A relevant bonus has also been added to the new account.

Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.

We apologize for any inconveniences that may have occurred.

Best regards,

Victoria
Brandy Casino Support

This shows that they were perfectly aware that they were creating multiple accounts. For me, it was a clear confirmation that they were welcoming more deposits. The emails containing each new account's username and password were signed by a number of different people, and they all took a different time to arrive so they weren't automatic emails, they were manually processed.

Brandy was willingly running this promo as repeatable apparently until they realized that it was getting out of hand (perhaps there were

other big winners, perhaps even a 180k winner) and they decided to back off.


Brandy has willingly accepted to open these account for me. All the time I was playing, every sign convinced me that I was doing exactly what was intended by this promotion. And now, they pay back my 500$ in deposits and act like this is the end of it.

[frufrugirl]

************oooops...so sorry for your troubles...best wishes