Brandy denies my 20k Royal

[backjlack]

Sancho, yes, I am Wladimir N.

What you say shows how dishonest Brandy is.

They have admitted to you that it was their mistake, yet they still refuse to pay me.

Nice example of double standards.

I guess that when they saw themselves confronted with a 20k+ win, honesty, integrity, standards, etc. all suddenly appeared to be a luxury they couldn't afford.

[backjlack]

Anybody knows how long it normally takes for Playtech to process compaints?

I filed my complaint many weeks ago and I still haven't heard from them.

[backjlack]

I have finally decided to post about my dispute on Brandy's own forum, even if I don't feel comfortable with the fact that it's not moderated by a third party.

The thread can be found here : http://www.online-gambling-forums.c...;num=1156754059

Any show of support there would be immensely appreciated.

[backjlack]

I'm told the link above is not valid.
Since I can't edit my post anymore, here's the correct link : Online Gambling Forums - Test Drive x10

[Casinomeister]

This is increasingly beginning to look as if it is a casino management screw-up in offering a too-generous promo (other recent examples are the clowns at Joyland and the now dead Winners Only)

That's bad, but retrievable from a casino viewpoint if they pay everyone who signed up under the original T&Cs offered, and then change those T&Cs for other players going forward. The fact that they admit the promo was *misunderstood* by other players shows that they know they screwed up.

However, like Joyland et al this management takes the low road (why am I not surprised by that after their underhand tricks to get players to spam other players?) The management makes a retroactive change to the T&Cs, and then thinks it can get out from under by simply disqualifying everyone's winnings and returning only their deposits instead of meeting their fair obligations.

This is, in my view, rogue behaviour and players need to be warned about it.

I agree with Jetset.

Sorry for my late entry into this big mess, but I'm not sure if this casino is capable on offering clear and concise promotions. There should never be any doubt in a player's mind on how to participate, and Brandy casino has been in the business long enough to know better not to write sloppy ads like this.