Brandy denies my 20k Royal

[backjlack]

Concerning the quotes from Brandy's forum, both in original english and translated from russian, I would like to underline one thing :

Both these questions and answers are dated from Sept.5, which is THE DAY AFTER I hit my Royal Flush and emailed them to cash it out.

This in no way infirms the 'scenario' according to which they were letting people open multiple account until a big win woke them up and prompted a switch to 'damage control' mode.

One could even imagine that these questions and answers were planted there by Brandy, but of course this is pure (very far-fetched) speculation.

[Vesuvio]

Originally Posted by HateMG

Let me translate you some quotes from russian forum:

I might have been unclear, but I read and understood the Russian My point was that if people were asking the question on the forum, or making the same "mistake", it's obvious that the terms weren't clear. And anyone reading the terms can clearly see there's nothing there about not taking up this offer as many times as you like.

As backjlack says, a post on a forum two days ago doesn't alter the rules for players who played before then. It's also doubtful it alters them for players playing afterwards, though if this is only advertised on the forum and not through e-mail (a weird way to conduct your affairs!), perhaps it does.

*perhaps you weren't trying to make a point about the rules & were just providing a translation for others - in which case, apologies & thanks!

[chuchu59]

Originally Posted by backjlack

Vesuvio, I opened a seperate thread because I was so happy and I felt like sharing my joy.

But my joy is gone now, because I just learned that Brandy is refusing to pay me!



They have this promotion this month called 'Test Drive x 10' where you send them 20$ through a web form and they open you an account (seperate from your main one) with 200$ in it. The catch is that you must reach a 19000$ balance before you can cash out. They also offer '2/20/reach 2000' and '200/2000/reach 180k' accounts.

From reading the terms, there was no doubt in my mind that this was available on more than one deposit. So I did make a 20$ deposit, got a 200$ account, lost, did it again, many times (25, I believe), until I hit the Royal Flush. After hitting the Royal Flush I emailed them, asking them to cashout my winnings (the cashier module is not available in those special accounts).

According to the rules of the promotion, I was supposed to be paid in 24 hours so, today, not having received my winnings, I emailed to inquire about my payment and the answer I just received is that they are not going to pay me because I broke the rules of the promotion by having multiple bonus accounts. They say that the rules state that only one account of each type is allowed per customer, which is not true. The rules don't say anything explicit like that at all.

Here are the rules :




Not only is there no clear mention that only one bonus of each kind is allowed, but here is was they emailed me in answer to my sending the second 20$ deposit :





This shows that they were perfectly aware that they were creating multiple accounts. For me, it was a clear confirmation that they were welcoming more deposits. The emails containing each new account's username and password were signed by a number of different people, and they all took a different time to arrive so they weren't automatic emails, they were manually processed.

Brandy was willingly running this promo as repeatable apparently until they realized that it was getting out of hand (perhaps there were

other big winners, perhaps even a 180k winner) and they decided to back off.


Brandy has willingly accepted to open these account for me. All the time I was playing, every sign convinced me that I was doing exactly what was intended by this promotion. And now, they pay back my 500$ in deposits and act like this is the end of it.

Well, either you have e-mailed to them for the promo 25 times or they credited $2000 to accounts in your name 25 times. Whichever is true, the casino must have known and were willing to let you use the promo over and over so they must abide by their promise and pay the winnings.

What a stupid quote "Brandy mails good news only". If so, send this player a mail congratulating him on his RF win and that he will be paid within 24 hours and then spread the news (especially OGF). That will really be mailing good news only.

[bpb]

Originally Posted by chuchu59

Well, either you have e-mailed to them for the promo 25 times or they credited $2000 to accounts in your name 25 times. Whichever is true, the casino must have known and were willing to let you use the promo over and over so they must abide by their promise and pay the winnings.

Casinos freeroll against their players all the time, and the precident has been set that this is acceptable.

Players who are over 18, but under 21 have had winnings confiscated at Grand Prive and Casino Extreme. Past deposits were accepted and small cashouts had even been paid. But once a large win was made, the casino decided to invoke the "must be of legal gambling age in your state" clause. They could easily have checked on this when the players signed up, but instead waited until the player tried to make a substantial cash out.

If you try to claim a bonus in the group that rhymes with Boloplex, when you have a locked account somewhere else in their group, they'll happily accept your deposit and hope you lose it. If you try to cashout, only then do they inform you that your winnings are void. They could easily do a check on signup, but that would be less profitable.


I personally think that if a casino denies payment based on information that they had prior to accepting the players wagers, then that casino should be immediately rogued. The correct action is to deny the wager before it takes place. However, the two aforementioned cases clearly show that this isn't the general consensus here.

[hbears341]

This is complete BS and you should be awarded your winnings.

Good Luck!

[Simmo!]

Originally Posted by bpb

I personally think that if a casino denies payment based on information that they had prior to accepting the players wagers, then that casino should be immediately rogued.

Thats a very good point

[tennis_balls]

a "rouge" coloured brandy

welcome to the rouges, brandy!

[handkey]

congratulations!!

And , How do you deal with this great 20K?

[backjlack]

Yesterday (Sept. 8), I finally received a reply from Brandy's manager Lisa.

To justify Brandy's refusal to pay me she quotes rules that weren't (and still aren't) part of the terms and conditions.

Dear xxxx,

I would like to congratulate you on winning that spin!

Meanwhile, I am sorry to inform you that our fraud department found out that some of the promo rules were misunderstood by several players which led to violation of promotional requirement which states that: “one player can get only one 2TD account, one 20TD account, and one 200TD account”.

All of the accounts which voided this requirement were frozen and deposits returned to the players.

I again apologize for any possible inconvenience caused and hope for your understanding and cooperation.

Warmest regards,

The line that she quotes is not and was not part of the very complete and very detailed terms and conditions that were emailed to elligible players.

Lisa also completely fails to address the fact that I was explicitly made welcome to open more than one account on the days when I played.

I'm just realizing that there is an important detail I forgot to mention previously : I played this promo in the course of FOUR separate days (Sept. 1, 2, 3 and 4), which implies :

1 - That I wasn't trying to 'slip under the radar' or anything of the sort.
2 - That they had plenty of time to react, unless, of course, they were quite happy with my playing again and again up until the moment I won.

[nafanny29]

Brandy have no legitimate excuse not to pay you. They accepted your deposit and let you play several times.

If they insist on not paying you then they are no better than the worst online casinos out there and I hope the word gets out and it costs them 100 x the $20000. This industry is 10 years old and still we see this BS all the time.