Brandy denies my 20k Royal

[nafanny29]

You just knew something was going to go wrong, well i did anyway!!

I could count the number of casinos that I would be 100% certain to get paid for a $20000 win without any BS, on my fingers and toes, and Brandy would certainly not be one of them.

If you are within the T&Cs to use this promo as many times as you like then they do need to pay you.

Yet another reminder to us all that its essential to stick to casinos who's reputation is beyond doubt.

[nafanny29]

Originally Posted by backjlack

And now, they pay back my 500$ in deposits and act like this is the end of it.

That is a very bad sign BTW.

[awstick]

I read through those terms and didn't see any mention that they specifically would allow multiple deposits, and I probably would have contacted them to be sure it was allowed before doing it. Clearly they should not have kept letting you make accounts, but I doubt they intended for this to be used multiple times per offer. I have no idea why they would even offer it once, since surely everyone who made accounts would know they need to get to 100x their balance to cash out and would play accordingly aggressive. There would need to be more than 1000 players for every one winner, and there were probably a much higher percentage of winners than that. It sucks, but I doubt you will see anything but your original deposits back.

[Vesuvio]

Really sorry to hear that, Backjlack. At least you can see now why I was suspicious of anything to do with Brandy...

Anyway, you have to fight them on this, and there must be a chance of success, as unless there are terms other than the ones in their e-mail they haven't got a case.

Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.

This is acknowledging you have more than one of these special accounts as well as encouraging you to have more.

p.s. I checked out their weird "forum" and here they respond to someone who also took up the promo more than once - Online Gambling Forums - Test Drive x10 I don't understand what rules they're quoting here, though, as the only promo rules seem to be the ones posted at the forum which don't mention how many times you can try it. For curiosity's sake here's someone asking the same thing, and getting the same response (in Russian): Gambling Forums - Test Drive 10 It's obviously not clearly stated (or stated at all) that you can't do what you did.

[Simmo!]

While an experienced player would probably know that most bonus promos can only be claimed once, this kind of crap is exactly what keeps putting back the industry and why it just keeps shooting itself in the foot time after time. Even if there were other terms about not claiming the promo more than once, they should have been clearly stated in the promo offer.

Every casino suffers because of stunts like this, not just this one (as do all bonus players because of some bonus abusers who have made these offers so crap in the first place) Grrr It's about time some of these software providers stepped up to the plate as things like this reflect badly on them and their other licencees.

[backjlack]

Originally Posted by Simmo!

Even if there were other terms about not claiming the promo more than once, they should have been clearly stated in the promo offer.

There were no other terms.
The lenght of the terms I quoted above show that they are complete.
Also, there were no links to anything else.

And it's not like I was trying to find the tinniest crack in their terms and interpret to suit my desire. As I said, from the start I was under the impression that this was applicable to multiple deposits and then this was confirmed into a certainty in the email they sent me after I opened a second account, which I'll briefly quote again :

Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.

[Simmo!]

Originally Posted by backjlack

As I said, from the start I was under the impression that this was applicable to multiple deposits and then this was confirmed into a certainty in the email they sent me after I opened a second account, which I'll briefly quote again :

Totally agree

[uungy]

Agree with you backjlack. They have the ability easily to limit the bonuses if they wanted to, makes no sense to say they couldn't!

You don't have to "imagine" that the standard rules are accepted, as these are very non-standard rules, that you have to have 19K to withdraw, and I bet they didn't believe anyone would get it!

Keep fighting!

[HateMG]

Originally Posted by Vesuvio

p.s. I checked out their weird "forum" and here they respond to someone who also took up the promo more than once - Online Gambling Forums - Test Drive x10 I don't understand what rules they're quoting here, though, as the only promo rules seem to be the ones posted at the forum which don't mention how many times you can try it. For curiosity's sake here's someone asking the same thing, and getting the same response (in Russian): Gambling Forums - Test Drive 10 It's obviously not clearly stated (or stated at all) that you can't do what you did.

Let me translate you some quotes from russian forum:


Somebody asked:
Quote:И второй вопрос, есть ли временное ограничения на Test Drive?
Я имею в виду, не получится, так что игрок будет играть на нем 2-3 недели, наберёт нужную сумму для снятия, захочет снять, а тут окажется, что Test Drive даётся на 24 часа, и в оплате будет отказано.

Translation: And the second question. Is there any time limit for Test Drive?
I mean If a player plays on it for 2-3 weeks and get the nessesary amount for withdrawal but let say it turns out the Test drive is only given for 24 hours and he'll be denied his winning.

Brandy's answer:
Временных ограничений нет.

Translation: There is no time limit.



Another question :
Quote:И последние, сколько раз можно участвовать в этой акции?

Translation: And lastly, how many times can someone participate in this action?

Brandy's answer:

В рамках акции «Test Drive x10» Вы можете открыть только один счет TD2, один счет TD20 и один счет TD200.

Translation: In scope of «Test Drive x10» you can open only one TD2 account, one TD20 account and one TD200 account.

[uungy]

Its not in the Terms and Conditions, so my personal opion is its invalid T&C's, unless you have asked personally and answered you personally. Obviously its best to ask, but easy to say that afterwards.

I don't see any reason, why logically they can refuse to pay this