Bonus Issues at Youwager Casino

[Macgyver]

happygobrokey,

Best if you understand a few things about this bonus before you jump in:

1. You've got two "accounts" after you contact the casino for the bonus: your deposit money and the bonus money (you'll see tabs on the top of the casino screen marked "real play" and "bonus play", or something like that). You have to play the WR out in the bonus money account in order for the wagering to count.

If you bust out in the bonus account, then you have to finish the WR with the money you deposited.

2. The bonus and deposit have to stay in your account for 30 days. I had heard they weren't being very strict about this rule, but they are with me. I withdrew a day or two after I deposited (and cleared the WR), and I'm currently waiting until the 30 days has expired for them to process my withdrawal. They say you can cash out winnings (if you got 'em and if you want), but I just went for a big withdrawal.

The 30 days is the worst part, IMHO.

[WLVRYN]

I bet $10 a hand/3 handed when I attempted to clear the bonus. I obviously ran well because I ended up $200.

I'd echo what Macgyver said. Just make sure that you tell live chat you want the casino bonus and you have two tabs to choose from (and play the bonus play tab).

In all honesty, even without my problems, the whole wait 30 days and you still have to wager some more stuff is just shady. Especially if they have that whole 4.5 times rollover thing that's not in the bonus T&C's. Methinks there are better deals out there (unless you've already hit most of them up) and certainly better customer service out there.

[Casinomeister]

I'm requesting that they look into this now.

[Macgyver]

I will give them a little credit (very little, since I think the 30-day rule sucks on principle) ...

I got my withdrawal right at the 30-day mark, as promised. I chatted with them earlier today and was told the money would be in NETeller by 6 pm EST today.

It was actually time-stamped in NETeller at 5:32 pm, but I can live with that.

This doesn't help the OP's problem or issue, but at least they do pay.