Vegas 7 problem

[Rusty]

Here are the facts of my dealings with Vegas 7 casino then you decide if this is a casino you want to deposit your money with.
I initialy accepted a bonus promo offer from Vegas 7 and deposited £50 with them.The Bonus went into my accpunt no problem.I played until I thought I had met the wagering requirements but as you have no easy way of knowing how much you wagered I thought I would try to cash out, having broken even, thinking I would be informed in the cashout window if I had not yet met the wagering requirements.My request was processed no prob.1 week later I still had not recieved my money or word from Vegas 7 so I rang them.They told me I had not met the wagering requirement(fair enough if they say so) by a relatively small amount.They said that the £50 would be returned to my account. Two days later and I ring again."The money will be in your account tomorrow". Next day the same thing and so on for a few days. I decided to email the manager explaining the situation as they say they reply within minutes. No reply. So finally I sent one last email explaining that they would leave me no choice but to pass my experiences on to one and all and that I could not understand why they were taking such an adversarial position. Guess what, no reply but I am now locked out of my account. These are the facts.Vegas 7 lie to and cheat their customers and I would be more than happy to testify to this to any court in the land.

[AussieDave]

Your not having a good run of things, eh, Rusty!
Just out of interest, did you fund by Neteller or your CC again?

[Rusty]

No not having much luck but not all Casinos are bad and please dont look at this as advertising but MummysGold for one are a casino I enjoy and from now on I will stick to them and one or two others!
Now literaly 5 mins after I posted I recieved this email;

Dear David,

We are writing regarding your casino account (vsxxxxx) at Vegas 7 Casino.

Our risk management department has audited your account following your
withdrawal and has found it in flagrant breach of our terms and conditions, with
a clear intention of abusing our promotions.

As a result your account has been permanently disabled and any winnings voided.

However, we would like to inform you that we have initiated a full refund of
your purchase.

Best Regards,

Corben L.
E-Processing Services www.eprocessingservices.com
On behalf of Vegas 7 Casino

You may contact us by giving us a call: our phone service is free and it is
activated in the Countries listed below. You can send us e-mails 24/7 (please,
remember to write your general details on the e-mails):

Wow, I have been a member of many online poker rooms and casinos for several Years and though I only play "small" stakes I have lost plenty of money but that is ok,thats the gamble. But now because I mistakenly tried to cashout (breaking even) too early ,I am Casino enemy number 1.
Apparently you must lose your bonus and deposit before you are considered a genuine customer.
As I have said before I understand Casinos protecting themselves from bonus abuse but to tar me with this brush is a bit much.Of course I am going to take a first deposit bonus if it is offered and I always try to make a small cashout with a new casino to find out if they are reliable.(common sense)
Finaly,if they are going to refund my deposit then that is fair and reasonable but why did it have to come this?

[kwblue]

At least you got your deposit back

Look on the bright side, they could have confiscated everything and there would likely have been nothing you could do about it except bitch.

Stick with the good casinos like MummysGold, 32Red, Spin Palace, All Slots, and others... There are enough of the good ones to make up for all the shitty ones out there.

[Rusty]

Hey Ihavent got my money back yet!
Yes what you say is true stick to the Casinos you know but before we know 'em we av to try 'em and that is the problem.
Anyway the bonus deposits offered are disasters just waiting to happen for both the Casino and their customers.Why not instead simply offer a % of back of your initial deposit if you lose it all.Clear and simple.The Casino are not open to abuse so they do not have to be paranoid and the customer has an easy to understand bonus scheme.Do it now!

[silcnlayc]

I played until I thought I had met the wagering requirements

A Big "NO NO". Whether you may think you met the requirements is just not GOOD ENOUGH. You should have e-mailed CS or got online or the phone as most players do as has been suggested many times to others, in a case like this,

They told me I had not met the wagering requirement(fair enough if they say so) by a relatively small amount..

to ask how close or if you have even met the requirements BEFORE hitting that withdrawal button because once it is hit, all bets are off and it states this in the T&C"s! Why is it that casinos MUST abide by thier T&C's or get BLASTED, but players are allowed and most of the time not expected to abide by the terms without any reproach?

You did not meet the requirements as the casino said and will be very lucky if you receive ANY funds back.

They said that the £50 would be returned to my account.

Because they don't have to give any funds back once the T&C's are broken by the player.

[Rusty]

Perhaps I should clarify things.
I had no problem with the fact that my original withdrawal was denied but surely it is in the casinos interest to make it impossible to cash out if these conditions have not yet been met.I know this happens at other casinos. Also it was they that stated the money would be returned to my casino account which I also had no problem with and if this had happened I would have simply played it and no doubt lost,problem solved.Also if I was bonus abuser would I not have tried to cash out sooner when I was winning.Or does this all make too much sense for them?

[Casinomeister]

http://www.casinomeister.com/forums/...complaint.html

Before posting a complaint in Casinomeister's forum, please consider the following:
There are ways to deal with your complaint privately.

If the offending casino is powered by RTG, you can contact Montana Disputes section:
http://disputes.montanaoverseas.com/

If it is a Playtech powered casino, please fill out their dispute form which is located here: http://playtech.com/ "contact us" > "player inquiries".

If the casino is a member of eCogra, you can contact Tex Rees here:
http://www.ecogra.com/dispute.aspx?Page=3&OP=P

You may also "Pitch a Bitch" with the Casinomeister here:
http://www.casinomeister.com/problems.html (this service is only for forum members and subscribers to our newsletter, no exceptions)

There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty.
http://www.casinomeister.com/forums/showgroups.php

Fraudulent complaints will not be tolerated. This is not a message board that condones the bashing of casinos. If you are posting a public complaint, ensure that it is free of subjective and insulting comments and that it is truthful.

All complaints will eventually be investigated. If it turns out that the post was fraudulent in nature, the member will be banned and possibly invoiced for time and effort spent investigating the issue

The Casino Rep is here - I've emailed him to see what's up:

http://www.casinomeister.com/forums/...ip-lounge.html

This is a Casinomeister Accredited casino, and there are good reasons why they are listed here. For one thing, they have hardly a complaint. They've been listed at Casinomeister since they launched a couple of years ago, and it's been pretty quiet.

Rusty - I know you are a newbie to the forum, but one thing I request members to do is to read the information that I make available. There are instructions on how to handle disputes here. Also, please don't post your account numbers. There are plenty of lurkers who would gladly take advantage of you.

[rreevy]

I agree that players should have to follow T&Cs as much as casinos do, but the casinos are the ones who set them, and I can't condone a casino enforcing T&Cs that disadvantage players unless there's a very good reason for doing so.

What would the casino lose by simply returning the player's funds to their account if they don't fulfil the WR? No winnings or other funds need to be confiscated - the casino can just refuse to accept a cashout until the WR has been fulfilled.

This would be fair on both the players and the casinos.

[Rusty]

Are these the terms and conditions to which you refer because I could not find any that support what you say on their Website;

"Terms and Conditions of the promotions may change from time to time, without notice."