Fortune UK (Sunny Group) takes my 6000 GBP

[Rusty]

This is exactly the kind of thing that gives online gambling a bad name.I really feel for you Camila and hope you get justice.
It is time that the reputable casinos got together and helped us to help themselves.

[GOCC]

Please dont think Im jumping on your head or anything but if you live in Sao Paulo, why were you playing in GBP?

Its just i always get hyper cautious when I see first time posters complaining, which they have the right to do, but then I find an alarm bell

[rreevy]

Please dont think Im jumping on your head or anything but if you live in Sao Paulo, why were you playing in GBP?

I suppose players are going to at least consider playing in the most valuable currency at casinos where it's an option, to maximise the value of any bonuses received. If the casino doesn't want players doing this they should say so in their T&Cs. Either have higher WRs for GBP bonuses or state that you have to be in the UK to claim bonuses in GBP. I think the second option is much fairer (but then, I am a Brit )

In any case the casino has given no reason for disallowing this player's winnings other than that the game[s] she played didn't count for the WR, which contradicted the T&Cs she agreed to and is therefore unacceptable. I don't think the currency she played in is necessarily a relevant factor here.

[Casinomeister]

Okay, I'm on this one. Hoping for a response soon. There is another member who has had the same problem as well.

[thelawnet]

Originally Posted by rreevy

Please dont think Im jumping on your head or anything but if you live in Sao Paulo, why were you playing in GBP?

Um, you know that Sao Paulo is in Brazil, right?

And the currency there is the Real, not the US$?

[slimshadies]

They did the same thing to me: voided over €3000 in winnings because blackjack was voided even tho this was not stated in the original offers. The PAB is on its way.

[camilasantana]

Any news on this?
I have none.

[camilasantana]

Hi,

it's me again and I have still not been paid.
It seems that the Meister is quite busy and can't help me a lot.
Has anyone any other Tips where I can go to ask for help?

6000 is really a lot of money for me and I would even take a flight to antigua if it would help a thing.

I have just done a bit of research and I found that they are spending lots of millions for advertising so I cant understand why they dont mind bad publicity as mine when anybody sees that they have just stolen my money. I can prrof that and I would also go to judge with this case.

Please tell me what else I can do.

Thanks

[tenbree]

Well camilasantana, you are not alone. I also received the same bonus offer back in July and I played video poker and won quite a bit as well. Casino Fortune sent me the same cock & bull story about the terms, so I contacted Bryan Bailey to "pitch a bitch." So far I haven't had any response from either the casino or Bryan. I can understand not hearing back from Bryan, I know that he is extremely busy. But Casino Fortune is giving me the complete run-around.

PLEASE PLEASE Bryan can you help us. The casino is 100% in the wrong and not honoring their own terms. I even agreed to go on a payment plan, but Casino Fortune has not even responded to this fair offer.

HELP US!!

[hvalen74]

I can see that casinomeister have posted a warning against the sunnygroup.

But that dose not help you guys much does it. If they get away with this sort of fraud it is total C..P

What about playtech ? dont they care about this matter ?

I for one have decided not to play playtech before they begin to honor payments.

The only time I got was at hammerscasino (apart from Happy Chance that was learning money) I have played different RTG , Microgaming and Boss Media. Never had any problem eventhough I have had my concerns.

I though if you got the terms on an email they had to keep their word.
So I guess this is very rare but when it happens we have to respond BIG time .

Bye Bye PLAYTECH