Golden Reef - Cash in request refunded, struggling to get an explanation.

[vinylweatherman]

I have just checked this on my own account. The withdrawal page says that you can withdraw the cash balance at any time, and lose the bonus. The link has confusing terms. While it states that the playthrough requirement must be met, in other places it states that the player can withdraw their cash balance at any time and lose the bonus.

I also have seen the 50X - this is a joke, 30x brought criticism when this was the Microgaming standard, but this 50x is a complete joke, being almost double the norm for other MG casinos. This 50x is SLOTS!!! all other games have far worse WR, up to 500x for Blackjack and 2500x for Classic Blackjack - despite this, they worry about "Bonus Abuse".

Well, I have been "eating out of their hand" since lulled into a state of pleasure by the Berlin trip, but having just found out what the "other hand" has been up to with EZBonus, I have just bitten it off

(I could easily have walked straight into this EZBonus trap myself!)

It is NOT the standard EZBonus - they have messed with it!!
Another term also states that new accounts may have their bet limits reduced, so - all that "crap" from other MG casinos that claim they cannot use bet limits down to the level of specific accounts to prevent abuse of bonuses by new players, or that the EZBonus is "standard" and can't be changed for different levels of player or games - you are not trying hard enough!

[tombomb]

Originally Posted by Dirk Diggler

Totally agree with that.

Silcynlayc - that maybe was the case, but now every MG (apart from possibly this group) allow withdrawals of your cash balance whenever. You just lose any bonus money.

They reversed my withdrawal after I zeroed out on the bonus,made another deposit ran it up to $1500 and tried to cash out.I went round and round on "live chat" with the CS rep about "your cash balance may be cashed out at anytime".It seems their policy is to reverse withdrawals hoping youll lose it.Also it takes 5 - 15 minutes between responses on live chat.They f**ked me around for 2 1/2 hrs.Then they authorized the withdrawal and i got it two days later.took my $1300 profit and closed the account.I wont play there again.I advise others to do the same.

[Mousey]

We can withdraw when the EZBonus software lets us, but it will be returned for completing their crazy WR? Ummm... I hate to tell them, that is NOT the way the EZBonus system works. They've perverted it -- big time. Is there a rep on board so we can all let him/her know that we're abandoning ship?

I don't play at Golden Reef, but I may have some of the other casinos in this sadistic (50x WR on slots?!?!) group installed. (You know I was going to ask this)... Please list the casinos in this group. I'm in an uninstalling mood.

[lydia]

Originally Posted by Mousey

other casinos in this sadistic (50x WR on slots?!?!) group installed.

I'm in an uninstalling mood.

[Macgyver]

Originally Posted by Mousey

I don't play at Golden Reef, but I may have some of the other casinos in this sadistic (50x WR on slots?!?!) group installed. (You know I was going to ask this)... Please list the casinos in this group. I'm in an uninstalling mood.

My records show that Golden Reef operates through the Casino Profit Share program. Other casinos listed through that same program are:

Challenge
Music Hall
Nostalgia
UK Casino Club

Again, I may be a little off here because my records concern bonus offers much more than owners.

[Mousey]

Looking at the contact list (I finally found the group) it appears that this is a Casino Action casino. Which includes: Aztec Riches Casino, Challenge Casino, Golden Reef Casino, Music Hall Casino, UK Casino Club, Aztec Riches Poker, Poker Metro. Luckily, I do not have any of these casinos installed.

Good luck all.

[Droid8]

Well, after a lot of e-mails to the Golden Reef C/S, I never recieved one response back. It could be my e-mail, but I seem to get messages to everyone else fine. I made sure I had the correct address and even copied it from a private message the rep on the forum sent me. Who knows?!?!?!

They offered me £50 with no wager requirement but obviously it does have a wager requirement on it, as does all the bonus and cash balance in my account.

I accepted the offer, as I didn't have the patience to keep slogging it out with the rep off the CM forum and I need to get my money back so I can play elsewhere. I certainly won't be playing here or at the other casinos in the group in the future.

Thanks to all those who posted and gave advice.

D8

[Stanford]

Originally Posted by Pinababy69

Okay, someone tell me that they are as confused as I am by that line? That makes absolutely zero sense to me. You can withdraw anytime, but it won't be approved unless you have met the WR in full? So why bother to withdraw then? Doesn't this nullify the whole basis of this new bonus system?

They should adopt "Hotel California" as a them song... "You can check out anytime you like, but you can never leave"

Stanford

[Mousey]

Droid8,

I'm so sorry you never got another reply from the casino or their rep. Their catch-22 T&C are not clear and, in my mind, deliberately sneaky to make them appear to use the usual EZPay bonus system when they do not. If money shows as withdrawable in this new ez pay software, then it should be withdrawable!

I do wish you had Pitched a Bitch, though I know it really gets tiresome doing all this wrangling for your money.

"You can check out anytime you like, but you can never leave"

Cute, Sanford!

[chuchu59]

Originally Posted by Stanford

They should adopt "Hotel California" as a them song... "You can check out anytime you like, but you can never leave"

Stanford

Hi Stanford,

Havent heard from you for a long time. How are things going at the moment?