Golden Reef - Cash in request refunded, struggling to get an explanation.

[paul02085]

I think if any thread is started about a problem with a bonus there should be an automatic post by silc about why bonuses suck

[Macgyver]

Only if I (or KasinoKing) get an automatic post in response about why bonuses don't suck.

[silcnlayc]

I think if any thread is started about a problem with a bonus there should be an automatic post by silc about why bonuses suck

Yup , yup!

Only if I (or KasinoKing) get an automatic post in response about why bonuses don't suck.

Hmmm...tuff one, need to ponder this for a few moments...hang on........, ok, I think thats fair...

and this is why I think bonuses suck.....Now if I had taken a bonus with my little deposit of $50 when I hit this ( first 3 spins) ...I woulda been broke trying to reach the WR instead of cashing out my $600 within minutes (thank you 32RED!) of playing, and redepositing my initial $50, for more fun, and a nice stash for play elsewhere, hence...bonuses suck IMHO...

[Droid8]

Hi all.

This is the response the rep off the cm forum sent me:


"It has been bought to my attention that you have an issue with regards to the Term and Conditions outlining when you can make a withdrawal. Firstly please let me thank you for your thoughts regarding this. We have reviewed them and have updated them so they may not be seen as confusing.

However, the terms do state that you must meet the full wagering requirements before a withdrawal is to be approved. I realise that it also said that you can cashin at anytime but the terms and conditions should be complied with in full and not with just based on one point. Although you can make a withdrawal at anytime you still do need to meet the full wagering requirements for it to be approved.

I can understand why you might see this as confusing however this is a personal interpretation and not one shared by all. That being the case we have updated them and would like to give you a bonus (with no wagering requirements attached) as a measure of thanks. If you would like to accept this bonus then please just reply to this email stating such.

We have also placed the $70 bonus amount that was removed at the time of withdrawal for you to continue playing with. Once full wagering requirements have been met then your cashin will be approved. please note though that we will require you also to please provide identification"

As there are a lot of poeple with a whole lot more experience of these issues on the forum, I'd like to get opinions on whether this is a fair solution. I personally feel it is NOT, but a willing to go with it if the majority think it is. Otherwise I will try and P.A.B. to the casinomeister. The reason I am posting this and asking peoples opinions is so I don't waste the casinomeisters time.

Regards
D8.

[Pinababy69]

Although you can make a withdrawal at anytime you still do need to meet the full wagering requirements for it to be approved.

Okay, someone tell me that they are as confused as I am by that line? That makes absolutely zero sense to me. You can withdraw anytime, but it won't be approved unless you have met the WR in full? So why bother to withdraw then? Doesn't this nullify the whole basis of this new bonus system? That you can withdraw at any time, but in doing so, you forfeit any remaining bonus if WR have not been met?

I'm gonna go get someone to blow in my ear and give me a refill, cause I'm lost.

[Dirk Diggler]

As long as they've returned the bonus that was forfeited as the time of the withdrawal then they have complied with their T&Cs.

It is a fair solution IMO.

[silcnlayc]

However, the terms do state that you must meet the full wagering requirements before a withdrawal is to be approved. I realise that it also said that you can cashin at anytime but the terms and conditions should be complied with in full and not with just based on one point.

It does state that you must meet requirements before cashing out under the EZ Bonus terms for it directs you back and states please read the General T&C's for ANY bonus before the EZ bonus comes into play. I did a lot of seaching and this exactly what I came up with when reading all the T&C's. When you pick and choose the terms you want to understand, rely on and want implemented , it works to the players benefit, but when taken in the whole, it states exactly what the casino has said. Terms and conditions MUST be met, which I stated earlier and was told in no uncertain terms that :

However you are obviously an experienced on line gambler, I am not.

Which I found amusing..


In my opinion, they have been more than kind in allowing you to continue to play and even more generous in giving you back the bonus money when you broke the T&C's and it was your misunderstanding.

It is a fair solution IMO.

I agree.

[bossplayer]

EZ was invented for a reason, this is NOT it.

They are giving you a bonus with no wagering requirement.... this is a falsehood unless they waited for you to finish the wagering on the original bonus. Only then would you not have to risk that money with further wagering due to your signup bonus still being in the mix.

Ask them to send your no wagering requirement bonus to your neteller account in your email.

[Dirk Diggler]

In my opinion, they have been more than kind in allowing you to continue to play and even more generous in giving you back the bonus money when you broke the T&C's and it was your misunderstanding. I agree.

Sorry but that's nonsense - the terms clearly stated that if a player made a withdrawal prior to meeting the WR then the withdrawn amount AND forfeited bonus would be returned to the account.

They had no right whatsoever to keep the bonus yet force the player to fullfill the wagering for it. One or the other, not both.

[vinylweatherman]

I, an experienced player, understood the new EZBonus to allow withdrawal at any time with forfeiture of any unearned bonus. Since the bonus system here is advertised as this same Microgaming system, why is it different here?
I just played at Ruby Fortune under the very same system, and sacrificed the remnant #20 bonus by withdrawing - I was paid without quibble.

If Golden Reef are altering the Microgaming system (I thought operators were not able to tweak MG software?!), they should make this very clear at the top of the terms.
Casino Action have been criticised by me in the past for failing to keep websites up to date, and not even correcting this when informed of the problem. The worst cases were last year when they changed the rules almost monthly, and at one time had 3 DIFFERENT sets of complete rules for the old bonus account up at the same time, but in different areas of the website.
On the withdrawal page, there should be a link to the terms of the new bonus account system, if this does not say that all WR must be completed before withdrawal, and that the bonus sacrifice option does not apply to this group, they should honour the cash-in under the bog-standard Microgaming implementation of EZBonus, and then update the terms for their special exceptions.