32Vegas signup bonus

[liquuid_fusion]

I've recently signed up to 32vegas, half expecting problems but also encouraged by some positive reports i've seen. I opted for the 320% bonus, the terms of which are clearly displayed on the website:

Bets placed in the games of Blackjack (all varieties of Blackjack including Pontoon), Roulette (all varieties of Roulette), Baccarat (all varieties of Baccarat), Craps or SicBo (all varieties of Craps and SicBo), and Casino War do not fulfill players obligations with regards to the minimum wagering requirements.

Also 18*deposit+bonus for me depositing in £ and from the UK.

Deposited £200, expecting a £640 bonus as this is what the welcome email said. Received £320 as per the website. No big deal.

I wagered quite a bit more than the WR all on Aces & Faces, including VP doubling and managed to increase my balance to just under £2000. However, i've had three emails from them now insisting that VP doesn't count towards the WR - despite me pointing out what their website says. They claim:

Note that for the bonus your received bets placed on Asian Baccarat Live, Aces And Faces, Aces And Faces 25 Line, Aces And Faces 25 Line double, Aces And Faces 4 Line, Aces And Faces 4 Line double, Aces And Faces double, Baccarat, Baccarat Live, BlackJack Multihand 3, BlackJack Multihand 5, BlackJack Multiplayer, BlackJack, Half Double Blackjack, Half Double Multihand 3 Blackjack, Half Double Multihand 5 Blackjack, Half Double Multiplayer Blackjack, Black Jack Live, Blackjack Switch, BlackJack Surrender Multihand 3, BlackJack Surrender Multihand 5, BlackJack Surrender Multiplayer, Black Jack Surrender, Blackjack UK Multihand 3, Blackjack UK Multihand 5, Blackjack UK Multiplayer, Blackjack UK, Craps bet abandon, Craps, Deuces Wild, Deuces Wild 4 Line, Deuces Wild 4 Line double, Deuces Wild double, Heads or Tails, Jacks or Better 10, Jacks or Better 10 double, Jacks or Better 10 progressive, Jacks or Better 10 progressive double, Jacks or Better 4, Jacks or Better 4 double, Joker Poker, Joker Poker double, Mega Jacks 25c, Mega Jacks, Mega Jacks 25c double, Mega Jacks double, BlackJack Peekrule 6Deck, BlackJack Peekrule 6Deck Multihand 3, BlackJack Peekrule 6Deck Multihand 5, BlackJack Peekrule 6Deck Multiplayer, Progressive Blackjack, Progressive Blackjack Multihand 5, Progressive Blackjack Multiplayer, Jacks or Better, Jacks or Better double, Pontoon Multihand 3, Pontoon Multihand 5, Pontoon Multiplayer, Pontoon, Roulette, Double Zero Roulette, Double Zero Roulette Live, Roulette Live, Roulette Pro, Sic Bo, Sic Bo Live, Tens Or Better, Tens Or Better double will not count towards the minimum wagering requirements.

Phew!

And also,

However, as per the casino policy every bonuses a player received comes with a different  terms of use. This information will not be listed on the website because they are different first deposit bonuses.

Right...

Now i'm a bit stuck. I have a feeling they won't pay me if I do the WR again on an "allowed" games, since I won so much on VP. Is it worth me submitting all the info with PAB? I don't want to waste anyones time here.

[winbig]

Definately PAB. They have no right to have "hidden" terms listed nowhere on the website; as well as not disclosed to the player.

Just for safety's sake, take a screenshot of the webpage that lists allowed/disallowed games for that particular bonus. That way they can't go and change it real quick on you.

[zanka]

Well, they are very dodgy.

I have a similar problem with them, though it started about a week ago.
I did get the 320% bonus and at the time Casino War was allowed according to their T&C's. So I met the WR and requested a cash-out.
It was denied and they said I didn't meet the WR because War was not allowed.
What happened was that hey changed it a day or so after I deposited and played War. In the correspondence I started I'm getting the run around.

I am one of several players to whom this happened, some have been payed and some haven't.

[Webzcas]

I would steer well clear of 32Vegas fullstop.

I would PAB and resist from playing out any of your balance, until Bryan has had a look into it.

[scrollock]

this casino is part of crown "we're sh!t at maths" solutions, most famously owners of joyland "you want paying ?, go f@ck yourself" casino.

why do i get feeling, that there is going to be more complaints about this ?

no doubt the old "weve been hit by bonus hunters" line will come out again, fair enough if you have, but as they should have learnt by now, if they come up with an offer where they havn't fully thought it through, they need to honour it and learn by their mistake.

[randomsurf]

They did the exact same thing to me. I played Aces and Faces which are allowed according to the terms on the website. They wrote me the same email as quoted in the first post telling me that the terms actually arent on the site. How can they honestly hold people to terms that are no where to be found on the site??

[liquuid_fusion]

Did you try re-wagering on another game?

[randomsurf]

Yes... after about 6 back and forth emails from support, I sucked it up and wagered on slots. The last email from their support told me that 'there is nothing else i can do for you'

[MCR11]

HELP!

Ok so I signed up for this place and first I checked to make sure it wasn't on CMs list -- it wasn't but now I know it's a Joyland site (which I didn't know at time of signup).

I signed up about 2 days before they changed their terms and got a 320% bonus on $200 for a total of $840 in my account.

I took screenshots of their terms and conditions on both July 2 (day I signed up) and early in the day July 3.

I spoke to a live chat person who told me Casino War is playable for the bonus. I forgot to take a Screenshot of this convo, but I asked for transcripts by phone/e-mail and was told NO or ignored several times.

After clearing the bonus using Casino War (deposited July 2 and cleared on July 2-3) I tried to cashout and got an e-mail several days later saying I played a game that wasn't allowed.

I've been getting the run around about my money ever since and they keep telling me someone will get back to me blah blah blah.

I already filed with Playtech... no response yet.

I know lots of people have been getting paid, but I for some reason have yet to get my money.

I also have an e-mail from them telling me which games are excluded and Casino War is not listed.

Do I pitch-a-bitch or start a new thread or just try to clear it on a new game?

I feel like I have no one to turn to besides CM.

[liquuid_fusion]

Update:

I've received an email from "Roger" at 32vegas, apologising for the error and confirming that VP is allowed.

After reviewing this matter , it was noted that based on your registration details, video poker is allowed for wagering . This confusion came about as a result of an alternative form of registration of currency which excluded video poker. At this time, I would like to confirm that this mishap has been fully rectified for which you should have no further problems.

I've submitted a withdrawal request and will report back when my neteller account is credited (presumably next week due to the 4 day rule).

If this is the end of the matter for me, i'll be reasonably impressed with this place!