888 / 21.com - utter insanity

[rreevy]

Got the bonus in the end. Was up a few hundred bucks when I met the WR, but thought I'd better play some more as otherwise they'd void my balance for bonus abuse.

So I played some more and ended up having played nicely above the WR, but only with about the same as my original deposit and bonus. I thought I'd better not cash out with exactly my deposit and bonus, as they might void my balance for bonus abuse.

Of course I ended up with sweet nothing. ;-(

[Linus]

Well, at least you proved you weren't a bonus abuser.

[lydia]

Well, at least you proved you weren't a bonus abuser.

LOL!

Yes, the main thing is a clear concience!

It happens oft to me - a nice cashout, leave a little bit to play - win again, cashout, win again(yes, sometimes, not very oft) and then I have a very guilty concience to cashout and blew it all out. I must admit, I regret bitterly afterwards...

[Lifesticks]

I am contacting you with regards to your 21.com account which
was blocked recently. We have been in contact with eCogra over this
matter and accept that we made an error in this case in blocking your
account.

Therefore we have immediately reopened both your Casino On Net account
and your 21.com account, and credited your 21.com account with your $200
missing First Deposit Bonus.

Approximately 3 hours after I filed my complaint with eCogra!

Perhaps more than the money it feels good to have received a formal excuse.

Well done eCogra!

[Macgyver]

What about your winnings when you were playing without the bonus, though?

[Lifesticks]

What about your winnings when you were playing without the bonus, though?

Yes, they are there as well.

[rreevy]

Originally Posted by Linus
Well, at least you proved you weren't a bonus abuser.

LOL.

Well, I could never play $1 a hand for hours. Much more fun to bet bigger and endure the occasional losing streak, plus it clears the WR much more quickly.

I guess I should have cashed out, knowing I was entitled to my money. But I gave them some more play, lost a little, then a mix of greed and paranoia about being labelled a bonus abuser got the better of me. It was quite late and I should know by now that playing when tired is generally not good news.

On the plus side, I did have a really good run off a couple of bonuses the weekend before. There's no feeling like a big win, but I shouldn't expect to be lucky all the time. And I'm only stuck $200 on this promo, though I could have walked with a nice profit. But what you never have you'll never miss.

[mitch]

Approximately 3 hours after I filed my complaint with eCogra!

Perhaps more than the money it feels good to have received a formal excuse.

Well done eCogra!

Well done Lifesticks and well done eCogra.

I know this was a clear cut issue but even so, without eCogra where would you have been?

I think Bryan would have got a similar result for you, but in the long run it is better for players to have a reliable dispute service available rather than having to rely on Bryan and his good reputation and orifices (sic). ( You never know Bryan might eventually be seduced by the 'dark side'!)

Mitch

[Lifesticks]

I know this was a clear cut issue but even so, without eCogra where would you have been?

Exactly, with a casino who says "We will not further discuss this issue and your accounts will stay blocked" I´d be left with nothing but a very bad feeling in my stomach. Not even a phone number to call. And this is from one of the absolute major players in the online business.

I have previously been a little unsure about Bryan's rouging of casino-on-net based purely on spam but to me this shows they clearly have more issues.

[rreevy]

Personally I would have thought a 'not recommended' would have done for the spamming... just my opinion. But after this I think they probably belong where they are.

A thought occurred to me regarding my own attempt to claim the bonus. CON support told me that I should be able to tell from the website that 21.com is similar to CON and that I therefore wouldn't be able to get the bonus. Well, Starluck and Planetluck both have similar sites, both use in-house software, and don't seem to have any qualm about people claiming the bonus at both. Didn't think of that when I posted before. Give them their due, CON did resolve my problem without too much hassle.