InterCasino UK removed £700 from my account!

[sirius]

I just noticed this email from 21st June from InterCasino UK:

I've noticed that you haven't played at our tables for over 3 months now. You still have funds in your account, some of which has been given to you as bonuses from Intercasino.

Your time to use these bonuses is running out! All you need to do to keep your remaining bonus cash is to play at least one single game at Intercasino.*

If you haven't played a game by midnight on 27th June 2006 then I'm afraid any funds remaining from your unfulfilled bonus requirements will be removed from your account. I therefore strongly urge you to play any of our fantastic games, including our new and hugely popular Texas Hold 'em Poker before 28th June 2006.

I checked the account and I only have £690 in there and I used to have £1390. They only gave me less than a week's notice and I didn't read it in time. At the beginning of the month they also removed £2 as a fee for dormant accounts which I suppose was not too bad compared to removing £700!

The reason I haven't played for a while is that the hard drive it was installed on stopped working so I only just reinstalled it today after some difficulty (they don't seem to have an instant play casino any more). Also, I haven't had much time to play so was leaving it for when I had more time and I didn't even deposit for the bonus for the last couple of months.

[sirius]

Another strange thing I noticed in the email was that it was titled 'clawback' although the title isn't shown with some mail readers but it's in the html.

I'm hoping they will give me the money back as I wasn't able to play before the deadline.

[Vesuvio]

Originally Posted by sirius

Another strange thing I noticed in the email was that it was titled 'clawback' although the title isn't shown with some mail readers but it's in the html.

At least no-one's going to be able to accuse them of any honourable intentions!

Originally Posted by sirius

I'm hoping they will give me the money back as I wasn't able to play before the deadline.

I hope so too, and a player could easily be on holiday when receiving the e-mail, but the problem is the deadline's also in the terms and conditions (I'm not sure since when):

If the bonus wagering requirements have not been met after 90 days and the bonus remains uncleared InterCasino reserves the right to remove the bonus from the player’s account.

So there's not much you can do other than appeal to their good nature. In any case, it's good that you've highlighted this so others can avoid the same trap.

[chuchu59]

I cant find fault with the casino on this. The terms and conditions state clearly that the casino had the right to remove bonuses that havent met the WRs after 90 days. That period had passed and the message was only a reminder from Intercasino on how to keep your bonuses intact. Lesser casinos would probably have removed your bonuses after exactly 90 days without a reminder.

[A23456789TJQK]

Originally Posted by chuchu59

I cant find fault with the casino on this. The terms and conditions state clearly that the casino had the right to remove bonuses that havent met the WRs after 90 days. That period had passed and the message was only a reminder from Intercasino on how to keep your bonuses intact. Lesser casinos would probably have removed your bonuses after exactly 90 days without a reminder.

Let's see if that happens to you what you'd say
oh but i forgot, you'd from a country which Intercasino bans....emm let me dig out that thread in which you complaint badly so everybody can have a look of how you felt back then

[chuchu59]

Originally Posted by A23456789TJQK

Let's see if that happens to you what you'd say
oh but i forgot, you'd from a country which Intercasino bans....emm let me dig out that thread in which you complaint badly so everybody can have a look of how you felt back then

It's interesting to see how people can be blinded by hatred. Intercasino does not ban players from my area of abode. It simply does not give matching deposits. Grow up, kid.

[KasinoKing]

How on earth did you manage to get £700 worth of bonuses in your account?

The only way I can think of is deposit £50 every month for 14 months but never meet the WR for even the first bonus...

[Scooter7]

Originally Posted by chuchu59

I cant find fault with the casino on this. The terms and conditions state clearly that the casino had the right to remove bonuses that havent met the WRs after 90 days. That period had passed and the message was only a reminder from Intercasino on how to keep your bonuses intact. Lesser casinos would probably have removed your bonuses after exactly 90 days without a reminder.

I've seen chuchu speak ill of Intercasino when he thought they were wrong; kudos for being fair and balanced when he thinks they're right

Many poker sights have time limits on redeeming bonuses so I don't think there's an issue here. The email reminder is a nice CS touch that shows Intercasino would rather help players than punish them.

[elscrabinda]

Ooh, Bryan might have his first task as independent adjudicator for Intercasino (can't remember any public ones anyway).

[vinylweatherman]

I am also surprised at the £700 figure, this is 14 months worth of bonuses. Many casinos have a clawback term for bonuses. It may have helped to contact Intercasino UK (preferably direct to JaneB rather than Crypto support), to let them know about the hard drive failure long before the 90 days were up.
If you had some other computing availability, it might have been worth installing the casino temporarily, play a single game, and then uninstall it. Many sites don't let you keep the funds with a single game, the full WR must be completed.
Others should note this experience, if you know you are not going to play for an extended period, check the time limits in the terms to see if they will become an issue. 60 to 90 days is the norm, and at 180 days many will remove funds entirely, not just bonuses. This may be just for security, but a few have terms that allow them to keep the funds after 180 days.
Usually, only one game is needed to reset the count back to day one. I have sometimes done this myself to keep an account alive, although if there is more than £100 in it I will attempt to meet WR and withdraw some.
I once got caught by the Intercasino £2, but this was from my AFFILIATE E-cash account, one which I am NOT SUPPOSED to use and be bonused for as I have a playing account! CS suggested I deposit & play just to keep the account from losing £2 per month, but said the bonus was automatic. I didn't fancy a "duplicate account" challenge, so I played a single 5p game, and withdrew the remaining £18 by cheque (coudn't use any other method as I had never deposited).
This shows how little traffic my site generates for the casinos I can look again 6 months later & it is still empty, of course, everybody joins through the Casinomeister, as they should I suppose