Accredited Casino "VIP Casinos"; Resolved

**VMSCasinos** · 5th July 2006, 05:22 PM

All,

Thank you the feedback! I apologize for my previous response to this posting it was a bit misleading. I will take full responsibility for the fact that Deuces Wild wasn�t included in the list of Terms and Conditions. This was a mistake on our end and we are attempting to rectify the problem. The terms and conditions on the website are being updated to include all of the Video Poker games.

We decided to individually list all of the games because of feedback from our customers to avoid confusion. The actual list is a bit long because of the amount of games offered by RTG. I did see the post that mentioned having a list that contains the games included in the roll over. We will entertain the notion of changing to that format in the future.

In the end I think that we handled the situation appropriately by honoring the text that was listed on the website at the time by allowing Deuces Wild to count for the players roll over requirement. If we were a casino that didn�t care about our reputation we could have easily excluded the game from the rollover. We strive to handle every interaction with our players fairly and professionally. We are in the process of revamping our casino customer support team to provide better service to our player base.

In regards to the poker network comments we are in the process of moving to Microgaming. We are expecting to launch the new poker network by the end of this week.

I hope that this post addresses all of the concerns in the thread.

Thank you,

John

**gaming_mouse** · 5th July 2006, 06:19 PM

Originally Posted by VMSCasinos

In the end I think that we handled the situation appropriately by honoring the text that was listed on the website at the time by allowing Deuces Wild to count for the players roll over requirement.

John,

Thanks for your response.

Unfortunately, your last reply still avoids the main concern raised in this thread. It is very simple: When I signed up, the terms posted on your website allowed Deuces Wild. If you do not allow me to finish out my ENTIRE playthru using that game, then you have NOT HONORED "the text that was listed on the website at the time."

At this point, I am just about ready to give up. I urge you to respond directly to my claim above, because that is what everyone in this thread is waiting to see. Ultimately, you will either say "Yes, we are sticking to the posted terms" or "No, we aren't." But you cannot argue that the half compromise given to me thus far honors your posted terms. It does not.

I ask that you please respond once more to this thread, so that your final decision is clear. If you decide not to honor the terms under which I signed up, then I will finish out my playthru on 3-card poker and that will be that. However, I believe that your reputation among the respected posters here will be damaged.

Thanks once again for your last reponse,
Jonah

**chuchu59** · 5th July 2006, 06:44 PM

VMS,

If your casino really did care about your reputation, the right thing to do would be to let Gambling Mouse to fulfill the WRs playing Deuces Wild. If you arent going to do that , how can anybody have any faith in your casino where the Terms and Conditions can be changed anytime and the casino can claim that this can take effect retrospectively but will exercise discretion. This simply isnt good enough. When a deal is made, the prevailing Terms and Conditions should apply. Otherwise, where is the protection for the player. You might as well say the WRs are 20x of deposit and bonus and change them when the player reaches 15x to 30x and when he reaches 25x you say 'sorry, we just changed it to 50x and you have to comply. To put it simply, the new Terms must not have any retrospective effect and by that I mean they cannot be applied once the player has started playing. Fair enough?

**soflat** · 5th July 2006, 06:54 PM

Originally Posted by chuchu59

VMS,

If your casino really did care about your reputation, the right thing to do would be to let Gambling Mouse to fulfill the WRs playing Deuces Wild.

They should let everyone finish the WR on Deuces Wild.

Did they even notify players of the change in T&Cs? That would be bummer for anyone who did not contact support to find out that their play did not count.

**VMSCasinos** · 5th July 2006, 07:14 PM

Once again I misunderstood your last post. I was under the impression that we had informed you that Deuces Wild would count for your roll over. When I initially spoke to our Customer Service representative she informed me that you both agreed that Deuces Wild would count for the roll over.

At this point you have played $9,788 in combined play at our casino. Once you reach $12,000 please contact me and I will process the payout right away. If it is an issue for you to calculate your play pleases contact me and I will gladly review it. We will wave any processing fee for your transaction.

If there are any other players this issue is also affecting please contact me directly.

Thank you

John

**gaming_mouse** · 5th July 2006, 08:00 PM

Originally Posted by VMSCasinos

Once again I misunderstood your last post. I was under the impression that we had informed you that Deuces Wild would count for your roll over. When I initially spoke to our Customer Service representative she informed me that you both agreed that Deuces Wild would count for the roll over.

John,

What I was told was that the DW would count for the 9K in wagering I had *already* done, but that it would not count for any future wagering.

To clarify: Are you now saying that I am allowed to play DW in order to fulfill my remaining playthru? That is certainly what it sounds like, and that is all I've been asking for, but since there has been alot of confusion throughout this thread, could you please confirm this one more time.

Thank you,
Jonah

**VMSCasinos** · 5th July 2006, 08:05 PM

Yes, DW will count for the roll over requirement. Once again I apoligize for the confussion.

Thank you,

John

**gaming_mouse** · 5th July 2006, 11:52 PM

Originally Posted by VMSCasinos

Yes, DW will count for the roll over requirement. Once again I apoligize for the confussion.

Thank you,

John

Update for everyone. John approved my remaining wagering on DW, and I put in a cash in request today. I don't expect any more problems here, and I would like to thank everyone who participated. This is my first experience with these forums, and it is really great to know that Casinomeister system works, and that, at least in certain cases, this site provides real help to people who would otherwise have no recourse to unfair treatment.

Jonah

**gaming_mouse** · 6th July 2006, 01:47 AM

Originally Posted by gaming_mouse

Update for everyone. John approved my remaining wagering on DW, and I put in a cash in request today. I don't expect any more problems here, and I would like to thank everyone who participated. This is my first experience with these forums, and it is really great to know that Casinomeister system works, and that, at least in certain cases, this site provides real help to people who would otherwise have no recourse to unfair treatment.

Jonah

And..... paid in under 2 hours. That was a nice touch.